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All Journal Journal of Management and Administration Provision International Journal of Tourism Business Research
Solang, Jeanlly A.
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Sustainability and Service Quality of Manado Beach Walk Tourism Objects in Supporting Manado City Tourism Industry Kondoj, Telly Hetty Isje; Solang, Jeanlly A.; Gumolili, Youdi Y.; Sendow, Deby Ch.; Takaendengan, Mita E.
Journal of Management and Administration Provision Vol. 4 No. 1 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i1.336

Abstract

Malalayang Beach Walk area is one of the tourist attractions in Manado City. Formerly this location was a place to sell a variety of culinary, but it has not been well arranged. Then this location was developed and made into a tourist attraction. The research method used is a qualitative method obtained by data collection techniques such as interviews, observation, and documentation. Based on the results of research, there is a strength that is the view of the beach, has attractions such as sports venues, children's playgrounds. Weaknesses are the lack of security levels in children's playgrounds, the absence of terraces in places to eat outside so that visitors feel less comfortable, lack of cleanliness levels of toilets, some facilities that are not maintained such as trash cans. The opportunity is that the Malalayang area is managed by the Manado city government.
Does The Service Quality Of Banquet Hall Staff Affect The Guest Satisfaction? A Case Study At Hotel Peninsula Manado Kalele, Selvy; Watung, Enrico Aldo; Kondoj, Telly H. I.; Sendow, Deby Christiani; Permana, Dimas E.; Solang, Jeanlly A.; Towoliu, Benny Irwan
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.2126

Abstract

This study aims to examine the effect of service quality provided by staff in the banquet hall on guest satisfaction in organizing events at the Peninsula Hotel Manado. Based on the findings of researchers, every time there is an event, staff often get complaints against the organizer, and it has become a hot issue developing outside the hotel, but it is still in the local Manado context. However, this will have an impact on the hotel if this is allowed and not handled properly. Through the survey method, research was conducted by distributing questionnaires to 100 respondents, and analyzed using simple linear regression, Spearman rank correlation, and the coefficient of determination. The result is that there is an influence of service quality on guest satisfaction, and there is a positive relationship between the two variables; the independent variable contributes to the dependent variable. Although the relationship and contribution are minor.
Co-Authors Benny Irwan Towoliu Deby Cnristiyani Sendow Gumolili, Youdi Y. Kondoj, Telly H. I. Kondoj, Telly Hetty Isje Permana, Dimas E. Selvy R Kalele, Selvy R Takaendengan, Mita E. Watung, Enrico Aldo