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All Journal JURNAL EKSBIS Journal of Economics, Business, and Government Challenges Jurnal Orientasi Bisnis dan Entrepreneurship
Nur Arumsari, Devinta
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Economics, Econometrics & Finance Social Sciences Other

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MEASURING SERVICE QUALITY AND CUSTOMER SATISFACTION AT BANK SYARIAH SURABAYA WITH BIG DATA ANALYSIS Laily Nisa, Fauzatul; Clara Dewanti, Mentari; Fitria Utami, Anisa; Nur Arumsari, Devinta
JURNAL EKBIS Vol 25 No 1 (2024): EKBIS (Jurnal Analisis, Prediksi dan Informasi
Publisher : Universitas Islam Lamongan

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Abstract

Banking institutions that provide sharia-based services in Indonesia still have a smaller number of customers compared to conventional banks, even though Indonesia is a country with the largest Muslim population in the world. Therefore, this study aims to observe customer satisfaction with Islamic banking services and help managers evaluate their performance. This research was conducted using big data analysis from reviews given by the public regarding 3 Islamic banks in Surabaya through the Google Maps website, including: Bank Syariah Indonesia Surabaya Jemur Handayani, Bank Syariah Surabaya Branch Office Dharmawangsa, and Bank Syariah Surabaya Branch Office Darmo. By using the textual review method, it is hoped that this research can provide an overview of social perspectives regarding service quality and customer satisfaction with Islamic banks and provide input for managers so that they can advance the Islamic economy, especially in Indonesia.
Addressing Regional Disparities in High School Entrepreneurship Education in a Developing Country Ahmi Husein, Muhammad; Araminta, Lavinia Disa Winona; Nur Arumsari, Devinta
Journal of Economics, Business, and Government Challenges Vol. 8 No. 2 (2025): Journal of Economics, Business, and Government Challenges [JoEBGC]
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ebgc.v8i2.1612

Abstract

Entrepreneurship education is a critical driver of entrepreneurial skills and mindsets, yet its implementation often faces inequities, particularly in developing countries like Indonesia. Urban high schools, primarily on Java Island, benefit from practical learning opportunities, while rural and underdeveloped regions lack resources and access. This study investigates these disparities by exploring the experiences of university students enrolled in business-related courses about the entrepreneurship education gained during high school across diverse provinces. Using purposive sampling and inductive thematic analysis, the research captures perspectives from both developed and underdeveloped regions, highlighting the inequitable access to entrepreneurial opportunities. The findings show that urban schools provide more hands-on activities, like product creation and market engagement, while rural students face fewer opportunities and resources. The study highlights the need for practical learning methods and blended approaches to reduce these gaps. By offering insights for policymakers, this research aims to promote fair and effective entrepreneurship education programs. Addressing these regional disparities could make entrepreneurship education a powerful tool for socio-economic development, empowering students across Indonesia and fostering innovation in underserved areas.
Reshaping Location Decisions in Uncertainty: Sectoral FDI Trends in Indonesia Nofiani, Delly; Nur Arumsari, Devinta
Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS) Vol 6 No 2 (2025): DECEMBER 2025
Publisher : Lembaga Penelitian Universitas YARSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33476/jobs.v6i2.5606

Abstract

This study examines changes in foreign direct investment (FDI) location and sectoral patterns in Indonesia before and during the COVID-19 pandemic by comparing primary, secondary, and tertiary sectors using descriptive quantitative analysis of BKPM data from 2019–2022. The findings reveal persistent sectoral and geographical differences: primary sector FDI remains concentrated in resource-rich regions such as Sumatra and Kalimantan, while secondary and tertiary sector investments continue to cluster in Java, particularly in industrial and urban areas. Despite the global uncertainty caused by the pandemic, no fundamental shift in sectoral location preferences is observed, indicating structural stability in Indonesia’s FDI determinants. The study contributes original insights by integrating sectoral classification with sub-national location analysis during a crisis period, an aspect that has received limited attention in prior FDI literature. The implications of this research are twofold: theoretically, it extends FDI location theory by demonstrating the resilience of sector-specific location advantages under conditions of uncertainty; practically, it provides policymakers with evidence to design targeted regional investment strategies that align infrastructure development, resource endowments, and market accessibility with sectoral investment needs in emerging markets such as Indonesia
Co-Authors Ahmi Husein, Muhammad Araminta, Lavinia Disa Winona Clara Dewanti, Mentari Clara Dewanti, Mentari Clara Dewanti Fitria Utami, Anisa Laily Nisa, Fauzatul Nofiani, Delly