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All Journal Jurnal Teknologi Journal of Health Education Law Information and Humanities
Nasution, Alya Salsabila
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science

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Analysis Of Service Quality Level Using Service Quality (Servqual) And SWOT Methods For Increasing Customer Satisfaction Nasution, Alya Salsabila; Nadya, Yusri; Pramanda, Ryan
Jurnal Teknologi Vol 16, No 2 (2024): Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/jurtek.16.2.291-300

Abstract

PT PLN Unit Layanan Pelanggan (ULP) Langsa is one of the implementing sub-units under the Customer Service Implementation Unit (UP3). The increase in the amount of electricity consumption is soaring high and fast, this has made the standard level of community satisfaction higher as a result of the increasing income of a modern society. A service is considered satisfactory if the service can meet the desires, expectations and needs of customers. The purpose of this study was to determine the gap between customer expectations and perceptions about the services of PT PLN ULP Langsa and the order of priority for service quality improvement that must be corrected first. One of the methods used to measure service quality is the Service Quality (Servqual) method. The results of calculating the servqual value obtained a gap value with all statement items, namely -2.23, this indicates that the services provided by PLN are currently still unable to provide optimal service to customers. Based on measurements of the 5 dimensions of Servqual, the results show that the five dimensions of service quality have values below 0 in order of priority for improvement, namely the Reliability dimension with a gap of -1.01, the Responsiveness dimension with a gap of -0.86, the Tangible dimension) with a gap of -0.62, the Assurance dimension with a gap of -0.56, and the Empathy dimension with a gap of -0.55. Based on the results of the SWOT analysis, the main improvement strategy proposed is the SO (Strength - Opportunity) strategy.
Analisis Pengetahuan dan Pengalaman Siswa SMA 1 Negeri Kutalimbaru Tentang Sistem Endokrin dan Menstruasi Melalui Kuesioner Nasution, Irfan Sazali; Ritonga, Annisa Triharta; Nasution, Alya Salsabila; Tambunan, Dhea Triana Dewi; Mulyani, Mulyani; Selvira, Rani
Journal of Health Education Law Information and Humanities Vol 2, No 1 (2025): Februari 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/helium.v2i1.5139

Abstract

Penelitian ini bertujuan untuk menganalisis pengetahuan dan pengalaman siswa SMA Negeri 1 Kutalimbaru tentang sistem endokrin dan menstruasi. Penelitian ini menggunakan metode deskriptif kuantitatif dengan pengumpulan data melalui kuesioner. Data yang diperoleh dianalisis untuk mengukur tingkat pemahaman siswa terhadap fungsi dan peran sistem endokrin, serta pengalaman mereka terkait menstruasi, termasuk aspek biologis dan psikologis. Hasil penelitian menunjukkan bahwa tingkat pengetahuan siswa tentang sistem endokrin berada pada kategori sedang, dengan sebagian besar siswa memahami fungsi dasar hormon tetapi kurang mendalam terkait mekanisme kerjanya. Sementara itu, pengalaman siswa terkait menstruasi menunjukkan variasi dalam pemahaman tentang siklus menstruasi dan penanganannya. Temuan ini menunjukkan perlunya penguatan materi pembelajaran biologi di sekolah, khususnya terkait sistem endokrin dan kesehatan reproduksi, untuk meningkatkan literasi kesehatan siswa.
Co-Authors Mulyani Mulyani Nadya, Yusri Nasution, Irfan Sazali Pramanda, Ryan Ritonga, Annisa Triharta Selvira, Rani Tambunan, Dhea Triana Dewi