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Pratomo, Sigit Adhi
Unwidha
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PEGUKURAN MUTU LAYANAN PERUMAHAN KELAS MENENGAH BERBASIS KONSTRUKSI ECO-GREEN BUILDING: KAJIAN PERILAKU KONSUMEN Suranto, Much; Sri Nugroho, Arif Julianto; Supratikno, Supratikno; Pratomo, Sigit Adhi; Santoso, Agus; Marjukah, Anis; Tasari, Tasari
Surakarta Management Journal VOLUME 5 NO. 2 DESEMBER 2023
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v5i2.1194

Abstract

This study aimed to test the value of the gap as well as efforts to close the gap through the Servqual test. The population in this study were consumers of Kotabaru Land middle-upper housing through the Taman Anggrek Jogonalan Klaten brand where this housing has implemented the green building concept. Samples were taken in the research by purposive sampling as many as 40 respondents. Attributes in the green building service quality questionnaire include tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests were carried out including item tests of reliability and validity and Servqual confirmation tests. The test results obtained that the confirmation value has a positive value of 58.27 with the lowest positive value on the reliability dimension. Improvement efforts must continue to be carried out by the company with the emphasis on improvement on the value that has the lowest positive dimension followed by the next positive value. The increasing service quality of the housing of Kotabaru Land-Taman Anggrek Klaten applying the green building concept will lead to the increasing of consumer satisfaction and strengthening of company competitiveness
PENGUKURAN SURVEY KEPUASAN PEGAWAI PDAM TIRTA MERAPI KABUPATEN KLATEN S, Anna Febrianty; Nugroho, Arif Julianto Sri; Almasitoh, Ummu Hany; Uningowati, Dwi Wahyuni; Pratomo, Sigit Adhi; Tasari, Tasari
Surakarta Management Journal VOLUME 6 NO. 2 DESEMBER 2024
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v6i2.1343

Abstract

This research aims to determine the influence of work environment, supervision, carrer development, compensation and allowance on employee satisfaction PDAM Tirta Merapi Klaten.The type of this research is Quantitative research with regression analysis. The population in this study as all employees of PDAM Tirta Merapi Kabupaten Klaten amount to 155 people. The multiple regression results show Y = 7.001 + 0.342 X1 + 0.689 X2 + 0.246 X3 + 0.338 X4 with significance p values 0.019, 0.01 0.02 dan 0.001. Regression coefficients of independent variables which are positive means that independent variables has a direct effect on employee job satisfaction and vice versa. It means that the hypothesis proposed in this research as proven to be true, that is, it is assumed that supervision in career has a significant and dominant effect on employee satisfaction in PDAM Tirta Merapai Kabupaten Klaten
Co-Authors Almasitoh, Ummu Hany Marjukah, Anis Nugroho, Arif Julianto Sri S, Anna Febrianty Santoso, Agus Sri Nugroho, Arif Julianto Supratikno, Supratikno Suranto, Much Tasari Tasari Uningowati, Dwi Wahyuni