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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik
Yuliani, Rizka Prita
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Health Professions Medicine & Pharmacology Public Health

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Current Self-Medication Practices and Literacy among People in Yogyakarta Province, Indonesia: A Cross-Sectional Study Ekasari, Marlita Putri; Kristina, Susi Ari; Yuliani, Rizka Prita
Majalah Farmaseutik Vol 20, No 3 (2024)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/farmaseutik.v20i3.98598

Abstract

In developing countries, self-medication is now becoming a common lifestyle as primary health care. Despite the benefits, the current challenges of inappropriate self-medication practices have potential risks for drug abuse and can lead to drug resistance. Therefore, the aim of this descriptive cross-sectional study was to assess the practice of self-medication related to public knowledge and health literacy in Yogyakarta Province among a sample of 954 respondents who consented to fulfill a validated questionnaire. A convenience sampling approach was applied. Descriptive analysis was performed to describe knowledge and practice of self-medication, and a chi-square test was used for bivariate analysis (p<0.05). The majority of respondents are female (62.58%) with age more than 50 years old (32.91%), and have chronic diseases (38.26%). Moreover, 43.29% of respondents have a low educational background. The results showed predominantly of the respondents had poor knowledge (51.39%) and lack of medicine literacy (53.88%). It seems educational background and chronic medical conditions are associated with the poor practice of self-medication. In conclusion, respondents in Yogyakarta had low knowledge and health literacy level of self-medication and it performs a poor practice. Health education of self-medication should be considered to improve the appropriate practices, especially among individuals with chronic diseases.
Customer Satisfaction with Community Pharmacy Services and Its Determinant in Indonesia: A Cross-sectional Survey Yuliani, Rizka Prita; Muin, Fathul; Farrukh, Muhammad Junaid; Pribadi, Prasojo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 14, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.90552

Abstract

Background: Assessing customer satisfaction and its determinants are important for evaluating the quality of pharmaceutical services and identifying areas for improvement.Objectives: This study aims to evaluate the level of customer satisfaction and identify key factors associated with it.Methods: A cross-sectional study was conducted in 10 pharmacies located in Yogyakarta, Surakarta, and Magelang cities, involving a total of 1,200 customers. Data was collected using a validated patient satisfaction questionnaire from previous study and analyzed using SPSS 20 software. It was interviewed questionnaire that consists of three domains: sociodemographic characteristics, patient satisfaction, and opinions on service improvement in the community pharmacies. The inclusion criteria were customer who received services at community pharmacies between July and August 2021. Customers who were sick and unable to participate in an interview were eliminated from the study.  Results: The average overall satisfaction score obtained was 3.46 (SD ±0.34). The average customer satisfaction scores were as follows: facilities (3.92 ± 0.45), waiting time (3.76 ± 0.59), medicine stocks (3.54 ± 0.61), staff availability (3.25 ± 0.53), and counseling hours (3.18 ± 0.54).Conclusion: Overall, customers are quite satisfied with the community pharmacy services. There is a relationship between age, residence, education level, type of medicine, payment method, and experience in using pharmacy with customer satisfaction level. Community pharmacists should prioritize improving service quality by focusing on enhancing customer counseling and pharmacists’ skills in communication.
Co-Authors Ekasari, Marlita Putri Farrukh, Muhammad Junaid Fathul Muin Prasojo Pribadi Susi Ari Kristina