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All Journal Bulletin of Counseling and Psychotherapy Journal of Economics and Public Health
Amin, Nur Azma
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Economics, Econometrics & Finance Education Health Professions Public Health Other

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The Relationship of Leadership with the Implementation of Patient Safety Culture in Hospitals Fanny, Nabilatul; Amin, Nur Azma; Sari, Devi Pramita
Journal of Economics and Public Health Vol 3 No 2 (2024): Journal of Economics and Public Health: June 2024
Publisher : Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jeph.v3i2.3907

Abstract

Patient safety training at Hospital X has only been attended by a few people in hospital management. Every month around 3-10 incidents are reported. In the reporting, unexpected events were found. Target: nurses in inpatient and outpatient rooms totaling 120 people. Method: analytical survey with a cross-sectional approach. The independent variable is leadership, the dependent variable is the implementation of patient safety culture. The sampling technique is total sampling. Data analysis uses univariate and bivariate analysis. Results: The characteristics of respondents are mostly 23-30 years old, with more females than males (74.2%). The highest last education is S.Kep.,Ners (38.3%) and D3 (61.7%). The longest work period is 6-10 years (48.3%). Leadership is in the good category (90%). The implementation of patient safety culture in hospitals shows good results (86.7%). The results of the Spearman Rank test obtained a P-value of 0.000, meaning that there is a relationship between leadership and the implementation of patient safety culture in hospitals. Conclusion: There is a relationship between leadership and the implementation of patient safety culture. Suggestion, it is expected that the hospital can sort out efforts to improve patient safety culture appropriately.
Psychology-Based Empathic Communication Model in Nursing: A Model to Enhance Patient Trust and Satisfaction Yudhianto, Kresna Agung; Marni; Amin, Nur Azma
Bulletin of Counseling and Psychotherapy Vol. 7 No. 2 (2025): Bulletin of Counseling and Psychotherapy
Publisher : Kuras Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51214/002025071390000

Abstract

Effective communication between nurses and patients is essential in building therapeutic relationships, increasing patient trust, and enhancing satisfaction with healthcare services. This study employs a cross-sectional design to evaluate the impact of a psychology-based model of empathic communication in nursing on patient trust and satisfaction. The model, which emphasizes understanding, active listening, and emotional presence, is grounded in psychological principles that support patient-centered care. Data were collected through a structured survey administered to patients in healthcare settings in Indonesia and Malaysia. The study analyzes how empathic communication influences patient trust, reduces anxiety, and improves satisfaction with care. Findings indicate that implementing a structured empathic communication model significantly enhances nurse-patient interactions and contributes to better health outcomes. The results underscore the importance of integrating psychological principles into nursing communication practices to improve patient care quality.
Co-Authors Fanny, Nabilatul Kresna Agung Yudhianto Marni Sari, Devi Pramita