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All Journal Jurnal Pengabdian Kepada Masyarakat Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Ipan Hasmadi
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Computer Science & IT Education Languange, Linguistic, Communication & Media Public Health

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Analisis Sentimen Terhadap Kualitas Layanan Driver Gojek Di Aplikasi Play Store Menggunakan Algoritma Naïve Bayes Dan Aplikasi Orange Ipan Hasmadi; Rudiman Rudiman; Khoirul Huda Dwi Putra; Muhammad Farhat jundullah
SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Vol. 2 No. 1 (2024): Januari : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/saber.v2i1.673

Abstract

The significant changes in daily life patterns, driven by technological advancements, particularly in the transportation sector, are evident through the emergence of on-demand services such as Gojek. This research aims to explore users' perspectives and opinions regarding service quality, focusing on aspects like driver behavior, responsiveness, and reliability within the Gojek platform. The Naive Bayes method is employed to analyze user sentiments toward the driver services, supported by the Orange software to comprehend the complex patterns in user reviews. Evaluation is conducted on reviews from the Play Store, resulting in an accuracy of 87.4%, F1 score of 87.6%, precision of 87.9%, and recall of 87.4%. These findings indicate the success of the model in identifying and predicting predefined variables. Through the combination of methods and software, the study concludes that sentiment analysis of Gojek's driver services can be performed efficiently and reliably, providing valuable insights for online motorcycle taxi service providers.
Pengembangan Sistem Antrian Dinas Kependudukan dan Catatan Sipil (DisDukCapil) Samarinda Ipan Hasmadi; Zulkarnaen Zulkarnaen; Arbansyah Arbansyah
Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 4 (2023): Desember : Jurnal Pengabdian Kepada Masyarakat
Publisher : Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkm.v2i4.259

Abstract

Samarinda, as one of the major cities in East Kalimantan, faces challenges in public services, particularly in the Civil Registry and Population Office (DisDukCapil). The issue involves queues at service counters, impacting service efficiency for residents. The increasing population and the complexity of population administration contribute to the complication of the situation. We employed a prototype method to address this issue by involving developers and clients in the development process. Stages include needs analysis, design, prototype creation, evaluation, validation, and implementation. The community service's conclusion emphasizes the importance of identifying and analyzing the previous system to guide the development of a queue system that meets user needs, providing an effective solution, and enhancing service quality.
Co-Authors Arbansyah Arbansyah Khoirul Huda Dwi Putra Muhammad Farhat Jundullah Rudiman Rudiman Zulkarnaen Zulkarnaen