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All Journal International Journal of Public Health Science (IJPHS) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM
Othman, Mohd Syaubari
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Education Health Professions

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Emotional intelligence trends in nursing education: review the literature Matroud, Fouziyah; Othman, Mohd Syaubari; Mohd Jamil, Mohd Ridhuan; Hosshan, Hasrul; Md Zabit, Mohd Nazir; Yahya, Faridah Hanim; Azhari Azman, Mohamed Nor; Setambah, Mohd Afifi Bahurudin
International Journal of Public Health Science (IJPHS) Vol 14, No 1: March 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v14i1.24584

Abstract

The high demand for nursing work to encounter death or disease, dealing with a high volume of work in a short amount of time, working under intense pressure, and ignoring established authority all contribute to the high levels of stress on nurses. The undisputable significance of emotional intelligence in the sphere of nursing education has led in a rapid increase in the number of emotional intelligence courses and training program that offer a broad range of educational different outcomes to the students. There is a lack of studies regarding to improve teaching and learning in Libyan nursing educational institutions. Quite a few emotional intelligence (EI) assessment studies were found that simply contain criteria and dimensions of EI in the literature study. The aim of this study is to review the emotional intelligence studies in nursing education. This evaluation encompasses a range of publications released throughout the time frame of 2019 to 2023. The findings showed that there is a need for including emotional intelligence program in curriculum of nursing education. In addition, the findings indicated that EI intervention program could boost student academic achievements and alleviate work stress to nurse profession. The discussion chiefly emphasizes on the contemporary issues that are being confronted by the field, as well as the openings for research that exist in the area.
Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia Subekhan, Moch; Supardi, Supardi; Othman, Mohd Syaubari; Mohd Jamil, Mohd Riduan; Hosshan, Hasrul
JURNAL AL-TANZIM Vol 9, No 2 (2025)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v9i2.10765

Abstract

This study aims to analyze the dynamics of service quality and student satisfaction in the context of higher education, with a focus on the Indonesian student population in Malaysia. A quantitative approach was used with regression and correlation analysis. The Higher Education Service Quality Model (HESQUAL) was used to measure service quality, while student satisfaction was assessed using the SERVQUAL model. The study's findings indicate that, first, perceived service quality is at a high level (M = 3.98). Second, student satisfaction is at a moderate level (M = 3.66). Third, service quality has a significant positive contribution to student satisfaction (r = 0.358). These results suggest that although higher education institutions offer high-quality services, student satisfaction remains at a moderate level, indicating a need for improvement. Improving service quality is essential to improving student satisfaction. Institutions should focus on specific aspects of service delivery that directly affect student experience. These findings suggest that educational institutions should prioritize enhancing aspects of service reliability, responsiveness, and empathy, while also encouraging further research on non-service factors that collectively impact student satisfaction.
Co-Authors Azhari Azman, Mohamed Nor Hosshan, Hasrul Matroud, Fouziyah Md Zabit, Mohd Nazir Mohd Jamil, Mohd Ridhuan Mohd Jamil, Mohd Riduan SETAMBAH, MOHD AFIFI BAHURUDIN Subekhan, Moch Supardi Supardi Yahya, Faridah Hanim