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All Journal JURNAL LENTERA BISNIS Management Studies and Entrepreneurship Journal (MSEJ) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Kewirausahaan Bukit Pengharapan Jurnal Pengabdian Bukit Pengharapan Journal Accounting International Mount Hope Jurnal Studi Manajemen Bisnis Mount Hope Management International Journal
Djong, Alexander Mario Retto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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Pengaruh Pengetahuan Produk dan Gratis Ongkir Terhadap Keputusan Pembelian dengan Variabel Moderasi Potongan Harga Pada Pelanggan Tiktok Shop (Studi Pada Mahasiswa ITBK Bukit Pengharapan) Karolin, Angela; Djong, Alexander Mario Retto
Jurnal Studi Manajemen Bisnis Vol. 5 No. 2 (2025): Jurnal Studi Manajemen Bisnis
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jsmb.v5i2.15561

Abstract

This research was conducted on TikTok Shop customers using a quantitative method. The purpose of this study is to examine and analyze the influence of product knowledge and free shipping on purchasing decisions, with price discounts as a moderating variable. The study's population and sample consist of 100 students from ITBK Bukit Pengharapan. Purposive sampling technique. Data collection was carried out through the distribution of questionnaires. Data analysis in this study used SPSS version 27 and Microsoft Excel. The data analysis methods used were instrument testing, classical assumption testing, and hypothesis testing. The results of the research analysis show that product knowledge, free shipping, and price discounts have a positive and significant partial and simultaneous effect on the purchase decisions of ITBK Bukit Pengharapan students on TikTok Shop. The interaction between product knowledge and price discounts has a positive and significant effect on purchase decisions. The interaction between free shipping and price discounts has a positive and significant effect on purchase decisions. This means the discount variable is able to moderate and strengthen the influence of the independent variable on the dependent variable.
DETERMINAN KEPUASAN KONSUMEN PADA RAHMA KEDAI DAN RESTO TAWANGMANGU Djong, Alexander Mario Retto; Sapeibu, Riza Maria
JURNAL LENTERA BISNIS Vol. 15 No. 1 (2026): JURNAL LENTERA BISNIS, JANUARI 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i1.2012

Abstract

A quantitative approach was used in this study to examine how service quality, food quality, location, and product price impact consumer satisfaction at Rahma Kedai and Resto Tawangmangu. Samples were taken based on specific criteria (purposive sampling). The Hair formula is used to obtain a sample size of 200 respondents. Data collection was carried out by distributing questionnaires to customers of Rahma Kedai and Resto Tawangmangu. The data was processed using SPSS Version 22 and Microsoft Excel. The data analysis methods used were Instrument Test, Classical Assumptions, and Hypothesis Testing. The statistical results indicate that service quality, food quality, location, and product price can positively and significantly influence consumer satisfaction, both partially and simultaneously. The independent variable has a strong impact on the dependent variable, as indicated by a determination coefficient value of 85.6%. Based on these findings, it is recommended that the owners of Rahma Kedai and Resto Tawangmangu continue to improve food and service quality, optimize the strategic location factor, and set competitive prices to maintain their competitive edge in the restaurant industry.
Co-Authors Adinugroho, Suryo Damarjati, FX Faskaharianto, Kristian Faskahariyanto, Kristian Herawati, Mira Indria, Dwihanna Santri Karolin, Angela Nugroho, Truli Prakoso, Yusak Santoso, Ferry Sapeibu, Riza Maria Situmorang, Dokman Marulitua