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All Journal INTEKNA INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE
Rofi’i
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Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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PENGARUH KUALITAS LAYANAN M BANKING TERHADAP KEPUASAN NASABAH PADA BANK SYARIAH INDONESIA CABANG BANJARMASIN huwaida, hikmayanti; Imelda, Sri; Rofi’i; Muhammad, Said
INTEKNA Jurnal Informasi Teknik dan Niaga Vol 24 No 1 (2024): Jurnal INTEKNA, Volume 24, No. 1, Mei 2024
Publisher : P3M Politeknik Negeri Banjarmasin

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Abstract

Tujuan penelitian mengetahui pengaruh secara simultan, parsial dan dimensi dominan kualitas layanan M Banking (kenyamanan, keamanan, kemudahan, desain, sistem aplikasi) terhadap kepuasan nasabah pada Bank Syariah Indonesia Cabang Banjarmasin. Objek dari penelitian ini adalah kualitas layanan M Banking dan kepuasan nasabah pada Bank Syariah Indonesia Cabang Banjarmasin. Sampel dalam penelitian ini adalah nasabah pengguna Mobile banking BSI di Kota Banjarmasin. Responden sebesar 164 orang. Data yang diperoleh dianalisis menggunakan Regresi Linear Berganda. Terdapat pengaruh positif dan signifikan kualitas pelayanan (kenyamanan, keamanan, kemudahan, desain dan sistem aplikasi) secara secara simultan terhadap kepuasan nasabah pada Bank Syariah Indonesia Cabang Banjarmasin. Kenyamanan, keamanan dan desain layanan m banking berpengaruh positif secara parsial namun tidak signifikan terhadap kepuasan nasabah. Sedangkan kemudahan dan sistem aplikasi berpengaruh positif dan signifikan. Dimensi yang paling dominan yang berpengaruh terhadap kepuasan nasabah pada Bank Syariah Indonesia Cabang Banjarmasin adalah kemudahan layanan dalam penggunaan m banking
THE IMPACT OF CYBERBULLYING ON ADOLESCENT MENTAL HEALTH, AND LAW ENFORCEMENT IN INDONESIA Rofi’i; Budi Parmono; Rahmatul Hidayati
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.1038

Abstract

This study focuses on the psychosocial and academic impacts experienced by high school students as victims of cyberbullying. The main objective of this study is to identify the forms of digital bullying experienced by students and explore the emotional and social responses that arise as a result of the incident. Using a qualitative approach with a case study method, data were collected through in-depth interviews with five students who were victims of cyberbullying, direct observation in the school environment, and supporting documentation. The results of the study showed that all respondents experienced psychological stress such as deep shame, excessive anxiety, and fear in social interactions, both online and offline. In addition, cyberbullying also has an impact on decreased concentration in learning, academic achievement, and reluctance to participate in school activities. The variation in social support received by victims also shows a significant gap in the student assistance and protection system at school. The implications of this study emphasize the importance of collaborative interventions between schools, families, and digital communities to build a comprehensive detection, assistance, and recovery system for victims of cyberbullying. This study also recommends strengthening digital literacy and legal education as part of a long-term preventive strategy.
Co-Authors Budi Parmono Hikmayanti Huwaida, Hikmayanti Imelda, Sri Rahmatul Hidayati Said Muhammad, Said