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All Journal Lentera Pustaka Da'watuna: Journal of Communication and Islamic Broadcasting
Adellia, Mayranda
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Religion Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pemanfaatan Sistem Informasi Database Online Perpustakaan Universitas Terbuka (UT) Sebagai Sumber Informasi Adellia, Mayranda; Harahap, Mickael Halomoan; Harahap, Nursapia
Da'watuna: Journal of Communication and Islamic Broadcasting Vol 4 No 2 (2024): Da'watuna: Journal of Communication and Islamic Broadcasting
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v4i2.6272

Abstract

The title of this article is Utilization of the Open University Library's Online Database Information System as a Source of Information. This article aims to explain the reasons for the benefits of information systems in online databases in libraries and to find out about digital libraries. So it is important to utilize information sources easily, users can search for information more easily, users can search catalogs from outside the library. Leveraging information systems is not about automating some regularly performed tasks, but about creating new information flows that are integrated into a systematic integration system. However, there are still many problems in library management, including difficulty accessing the necessary information, lack of resources, and lack of effective and efficient management. When faced with these challenges, the use of databases is the best solution for libraries. Databases help libraries better manage and store information resources, making it easier for readers to access the information they need.
The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan Amin, Afriadi; Batubara, Abdul Karim; Fathurrahman, Muslih; Suyono, Hanny Chairany; Adellia, Mayranda; Afriyani, Wilda
Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan Vol 11, No 1 (2025): June
Publisher : Library and Information Science Study Program, Faculty of Humanities, Univ. Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/lenpust.v11i1.69895

Abstract

Background: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan.Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on library satisfaction at Universitas Negeri Medan.Methods: This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent, and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is one of the most important factors in working between humans and other people in the work environment, for example, between employees in the same position or employees in different positions. The purpose of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the purpose and objectives.Results: The results of this study prove that the most important thing is the positive influence of positive service to visitors and the quality of service to the accuracy of consumers can be well received.Conclusion: Based on the results of the research, a desktop-based information system application can be produced that can handle library services, among others, such as membership registration services, loans, returns, storage, library catalogue services, and compensation services.
Co-Authors ABdul Karim Batubara, ABdul Karim Afriyani, Wilda Amin, Afriadi Harahap, Mickael Halomoan Muslih Fathurrahman Nursapia Harahap Suyono, Hanny Chairany