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All Journal Kinerja BISMA (Bisnis dan Manajemen) ABM: International Journal of Administration, Business and Management
Ximenes, Mateus
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Economics, Econometrics & Finance Social Sciences

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THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION (DISPENDUKCAPIL) BANYUWANGI CITY Saifudin, Saifudin; Ximenes, Mateus; Widagdo, Suwignyo; H P, Agustin
ABM : International Journal of Administration, Business and Management Vol 3 No 2 (2021)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.536

Abstract

Public service is one manifestation of the function of the state apparatus as a public servant, public service for the welfare of the community or citizens. Professional service means service that is characterized by public accountability and responsibility from public service providers. One of the functions that must be carried out by the government is the function of public services or the function of community services. To see it all can be packaged in the quality of service (real, reliability, responsiveness, assurance, empathy). The purpose of this study is to test and analyze the effect of the dimensions of service quality (real, reliability, responsiveness, assurance, empathy) simultaneously and partially on community satisfaction simultaneously at the Population and Civil Registration Service (DISPENDUKCAPIL) Banyuwangi City and see the most dominant variables. in service quality. The sample in this study was 138 respondents who used the purposive sampling technique. Data analysis used multiple regression tests, hypothesis testing, and coefficient of determination (R2). Based on the research, it is explained that all service quality variables have a simultaneous effect on people's satisfaction while partially three variables influence them (tangibles, reliability, and responsiveness) and two other variables. (certainty and empathy) do not affect employee satisfaction. From the fifth variable, it turns out that tangible variables (Physical Evidence) have a dominant influence on people's satisfaction.. Keyword: tangibles, realibility, responsivisness, assurance, empathy, and satisfaction
The Moderating Effect of Smart Tourism Technologies: Tourist Destination Loyalty Success in Dili (Timor Leste) Ximenes, Mateus; Mustika, Hindah; Pujiwat, Rutma; Abbas, Ansar
KINERJA Vol. 28 No. 2 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i2.9454

Abstract

The research focuses on testing and analyzing the influence of several components of tourist destination loyalty, namely tourist satisfaction, experience quality, and smart tourist technologies which as a moderator variable. The research uses a quantitative method to see the influence of each variable. The respondents of the research are from various backgrounds, with a total of 317 visitors (210 women) and (107 men) who have visited tourist attractions of places historical locations in Dili (Timor Leste). The processing data use SEM-PLS, and the results of processing data show that all hypotheses significantly influence (direct) and (indirect hypotheses: smart tourist satisfaction is able to be a good moderator variable between experience quality and tourist satisfaction). The theory implication as a development of behavior and smart technologies theory, as well as the practical implication of being a strategic policy maker for stakeholders. The novelty of the research is that experience quality is in the form of physical and non-physical experiences that have positive emotions that are felt and shared with everyone so that there is satisfaction for visitors and tourist attractions.
Implementation of creative self-efficacy as moderation: extrinsic and intrinsic motivation to creative behaviour in the women entrepreneur context Safrizal, Helmi Buyung Aulia; Mustika, Hindah; Ximenes, Mateus
BISMA (Bisnis dan Manajemen) Vol. 17 No. 1 (2024)
Publisher : Universitas Negeri Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/bisma.v17n1.p129-145

Abstract

The aim of this research is to examine and analyse the moderation role of creative self-efficacy on the influence of extrinsic and intrinsic motivation on creative behaviour in the context of creative industries i.e., Madurese batik. Madurese batik is a heritage and has its own uniqueness because Madurese batik is a form of history that must be maintained for its sustainability. This research used a quantitative approach to test and analyse the influence of motivation on creative behaviour, with creative self-efficacy as a moderator. This study tests the conceptual model that has been formed based on the behavioural theory, which is the grand theory for the formation of the research model. The data collected from 310 women who make typical batik were then tested using (SEM-PLS). The results show that all hypotheses are proven. Extrinsic and intrinsic motivation indirectly influence creative behaviour; creative self-efficacy is able to be a moderator in the influence of motivation (extrinsic and intrinsic) on creative behaviour. The results indicate that the success of creative behaviour is due to strong motivation, so this becomes an important part of women's creative activities. The novelty of this study is the ability of creative self-efficacy to moderate the relationship of motivation toward creative behaviour. Self-efficacy has an important role in carrying out certain behaviours.
Importance Destination Loyalty: The Case Monumen Tugu Pahlawan in Surabaya, East Java Mustika, Hindah; Jamil, Mochamad; Ximenes, Mateus
KINERJA Vol. 28 No. 1 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i1.8101

Abstract

The focus of the research is to examine and analyze the factors of the importance of destination loyalty in historical places. It can be said that historical places have their uniqueness or characteristics as an identity and value that must be preserved. Method: This research uses a quantitative method where SEM-PLS is used to test and analyze the collected data in the form of respondents' answers in the questionnaire. The number of respondents was 210, who had characteristics of educational background, age, gender, and social media used so that this could describe the level of respondents' understanding of knowledge and love of historical places. Results showed that the three antecedents are tourist satisfaction, patriotism, and gender, which motivate someone to intend and re-visit a monument and influence destination loyalty. It can be clearly illustrated that respondents have a strong emotional bond with the historical value of destination loyalty. Novelty: gender has an important meaning and can be a moderating variable. Originality: historical value in the form of the results of the struggle of Surabaya youth against the colonialists, which is then realized in a destination.
Importance Destination Loyalty: The Case Monumen Tugu Pahlawan in Surabaya, East Java Mustika, Hindah; Jamil, Mochamad; Ximenes, Mateus
KINERJA Vol. 28 No. 1 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i1.8101

Abstract

The focus of the research is to examine and analyze the factors of the importance of destination loyalty in historical places. It can be said that historical places have their uniqueness or characteristics as an identity and value that must be preserved. Method: This research uses a quantitative method where SEM-PLS is used to test and analyze the collected data in the form of respondents' answers in the questionnaire. The number of respondents was 210, who had characteristics of educational background, age, gender, and social media used so that this could describe the level of respondents' understanding of knowledge and love of historical places. Results showed that the three antecedents are tourist satisfaction, patriotism, and gender, which motivate someone to intend and re-visit a monument and influence destination loyalty. It can be clearly illustrated that respondents have a strong emotional bond with the historical value of destination loyalty. Novelty: gender has an important meaning and can be a moderating variable. Originality: historical value in the form of the results of the struggle of Surabaya youth against the colonialists, which is then realized in a destination.
The Moderating Effect of Smart Tourism Technologies: Tourist Destination Loyalty Success in Dili (Timor Leste) Ximenes, Mateus; Mustika, Hindah; Pujiwat, Rutma; Abbas, Ansar
KINERJA Vol. 28 No. 2 (2024): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v28i2.9454

Abstract

The research focuses on testing and analyzing the influence of several components of tourist destination loyalty, namely tourist satisfaction, experience quality, and smart tourist technologies which as a moderator variable. The research uses a quantitative method to see the influence of each variable. The respondents of the research are from various backgrounds, with a total of 317 visitors (210 women) and (107 men) who have visited tourist attractions of places historical locations in Dili (Timor Leste). The processing data use SEM-PLS, and the results of processing data show that all hypotheses significantly influence (direct) and (indirect hypotheses: smart tourist satisfaction is able to be a good moderator variable between experience quality and tourist satisfaction). The theory implication as a development of behavior and smart technologies theory, as well as the practical implication of being a strategic policy maker for stakeholders. The novelty of the research is that experience quality is in the form of physical and non-physical experiences that have positive emotions that are felt and shared with everyone so that there is satisfaction for visitors and tourist attractions.
Co-Authors Abbas, Ansar H P, Agustin Jamil, Mochamad Mustika, Hindah Pujiwat, Rutma Safrizal, Helmi Buyung Aulia Saifudin Saifudin Suwignyo Widagdo