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All Journal TGO Journal of Community Development ABM: International Journal of Administration, Business and Management
H P, Agustin
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Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Office Administration Management: Competency Based Training H P, Agustin; Handayani, Yuniorita Indah; Musaiyadi, Musaiyadi
TGO Journal of Community Development Vol. 2 No. 1 (2024): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2024.009

Abstract

This activity aims to evaluate the effectiveness of office administration training and mentoring activities in Jember Regency, Indonesia, in improving the skills of the young generation ready for work. The activity was carried out for two months by a team of lecturers from the Mandala Institute of Technology and Science, covering the planning, implementation, and qualitative evaluation stages. The training included theoretical modules and direct mentoring by lecturers, with a focus on office administration, information technology, and communication skills. The results of the training activities showed a significant increase in administrative skills and the application of information technology by participants. Intensive mentoring also helped participants overcome practical challenges in the work environment. An important implication in the form of positive results from this activity supports previous evidence that structured training and direct mentoring are effective in preparing young people to face the demands of the modern workplace. These implications can help in designing similar programs in the future to improve work readiness at the local and national levels.
THE EFFECT OF LEADERSHIP AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE AT DEPARTMENT OF ENVIRONMENT AND TRANSPORTATION OF BONDOWOSO REGENCY Wahyudi, Imam; Husin, Azrina; Widagdo, Suwignyo; H P, Agustin
ABM : International Journal of Administration, Business and Management Vol 3 No 2 (2021)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.535

Abstract

In decision-making, leadership and organizational commitment will have an impact on employee performance. The purpose of this study was to examine and analyze the effect of Leadership and Organizational Commitment on Employee Performance at the Department of Environment and Transportation in Bondowoso Regency partially and simultaneously. The sample in this study was 60 respondents who used the purposive sampling technique. Data analysis used multiple regression tests, hypothesis testing, and coefficient of determination (R2). Based on the results of the study, it was stated that leadership and organizational commitment had an effect on employee performance partially and leadership and organizational commitment had an effect on employee performance simultaneously. The results of this study are used as guidelines in making decisions by the Head of the Office.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION (DISPENDUKCAPIL) BANYUWANGI CITY Saifudin, Saifudin; Ximenes, Mateus; Widagdo, Suwignyo; H P, Agustin
ABM : International Journal of Administration, Business and Management Vol 3 No 2 (2021)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.536

Abstract

Public service is one manifestation of the function of the state apparatus as a public servant, public service for the welfare of the community or citizens. Professional service means service that is characterized by public accountability and responsibility from public service providers. One of the functions that must be carried out by the government is the function of public services or the function of community services. To see it all can be packaged in the quality of service (real, reliability, responsiveness, assurance, empathy). The purpose of this study is to test and analyze the effect of the dimensions of service quality (real, reliability, responsiveness, assurance, empathy) simultaneously and partially on community satisfaction simultaneously at the Population and Civil Registration Service (DISPENDUKCAPIL) Banyuwangi City and see the most dominant variables. in service quality. The sample in this study was 138 respondents who used the purposive sampling technique. Data analysis used multiple regression tests, hypothesis testing, and coefficient of determination (R2). Based on the research, it is explained that all service quality variables have a simultaneous effect on people's satisfaction while partially three variables influence them (tangibles, reliability, and responsiveness) and two other variables. (certainty and empathy) do not affect employee satisfaction. From the fifth variable, it turns out that tangible variables (Physical Evidence) have a dominant influence on people's satisfaction.. Keyword: tangibles, realibility, responsivisness, assurance, empathy, and satisfaction
Co-Authors Handayani, Yuniorita Indah Husin, Azrina Imam Wahyudi Indrawan, Imam Wahyudi Musaiyadi Musaiyadi Saifudin Saifudin Suwignyo Widagdo Ximenes, Mateus