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All Journal Journal Industrial Servicess Civil Engineering For Community Development Journal of Systems Engineering and Management
Febianti, Evi
Sultan Ageng Tirtayasa University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Journal : Journal Industrial Servicess

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Evaluating service performance at a community health center: Promethee and Lean Service methodologies Febianti, Evi; Anggraeni, Shanti Kirana; Zhen, Alya Rahmayani; Wahyuni, Nuraida; Ekawati, Ratna
Journal Industrial Servicess Vol 9, No 2 (2023): October 2023
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v9i2.21889

Abstract

Puskesmas XYZ, situated in Cilegon City, serves one or multiple sub-districts as a primary healthcare facility, boasting a commendable performance rating of 3.66. To elevate service quality, the Mayor of Cilegon has suggested transitioning to the Regional Public Service Agency system, granting the health center operational autonomy apart from local government dependencies. Despite its laudable performance, Puskesmas XYZ requires enhancements to adopt the BLUD system, as indicated in Cilegon's 2020 Public Service Assessment Report. The report highlights six areas necessitating improvement: service policies, professional human resources, information systems, facilities, and infrastructure, as well as consultation and complaint mechanisms. This study aims to assess and prioritize improvement strategies using the Servperf model and PROMETHEE method. PROMETHEE calculations identified 10 alternatives with negative net flow: E4, RS2, TA3, E3, E5, AS2, RS3, AS1, RS4, and E1. Moreover, the process definition mapping identified 5 alternatives with activity flows across administration, general polyclinic, and pharmacy sections. This breakdown includes 11 activities as VA, 7 as NVA, and 2 as NNVA. Additionally, a root cause analysis (RCA) employing the 5 Whys method was conducted to identify issues and propose viable enhancements for Puskesmas XYZ. These measures aim to empower the health center, fortify its services, rectify weaknesses, and ultimately bolster healthcare provisions for the community.
Proposed productivity increase in sandals production process with Green Productivity approach Febianti, Evi; S. Mutaqqin, Ade Irman; Amelia, Erien; Muharni, Yusraini
Journal Industrial Servicess Vol 9, No 2 (2023): October 2023
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v9i2.21890

Abstract

Productivity stands as a pivotal determinant of a company's success within the intensifying competition of the industrial world. It signifies the efficiency with which a company utilizes its existing resources. One such company, IKM Permata, generates substantial waste daily while producing hotel sandals. The increasing demand for these sandals corresponds directly to the escalating waste accumulation. Presently, the existing waste remains inadequately managed. In light of these challenges, this study aims to enhance company productivity while concurrently reducing waste. The research seeks to elevate the efficiency of hotel sandal production and address waste generated during the production process. Employing a green productivity approach and a pairwise comparison method, the study yielded results indicating that the optimal alternative could potentially eliminate 1275 kg or 100% of EVA (Ethylene Vinyl Acetate) sponge waste, consequently boosting the GPI (Green Productivity Index) value to 0.0302.
Co-Authors Amelia, Erien Anggraeni, Shanti K Anggraeni, Shanti Kirana Ekawati, Ratna Muharni, Yusraini Partuti, Tri Putro Ferro Ferdinant Ratna Ekawati S. Mutaqqin, Ade Irman Wahyuni, Nuraida Zhen, Alya Rahmayani