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All Journal Jurnal Manajemen Pelayanan Publik PINISI Discretion Review Multidisciplinary Indonesian Center Journal
Firdaus, Siti Aina
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Religion Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Social Sciences Transportation Other

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Analysis of the Basic Service Infrastructure Index in Serang Regency Hakim, Agus Lukman; Ferdias, Pandri; Maulana, Rahmat; Qawi, M. Robbi; Salmande, Ali; Firdaus, Siti Aina
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.49708

Abstract

This research aims to provide an overview and determine the basic service infrastructure index in Serang Regency.  The indicators used are access to housing and settlements, ground water and raw water, access to safe and secure drinking water and sanitation, safety and health, infrastructure protection from natural disasters and security. The research implementation time was two months. The data used is secondary data originating from performance reports of ministries, regional apparatus and BPS. The analysis technique used is basic service infrastructure index calculation. The research results show that there are still 30% of Serang Regency residents who do not have access to adequate housing; there are 30.31% who have access to clean drinking water; As many as 80.34% have access to proper sanitation; There are 71.47% who have access to hand washing facilities with soap. , 97.17% have stable national road conditions, and 24.54% of all villages have disaster-resistant communities. Second, the results of the Basic Services Infrastructure Index from 2019 to 2021 have increased (2019: 55.09; 2020: 56.08; and 2021: 58.92). This shows that the condition of basic service infrastructure managed by the Serang Regency Government is getting better.
Modeling Bureaucratic Simplification to Optimize Service Accessibility in Banten Province during the Industrial Revolution 5.0 Era Firdaus, Siti Aina; Andayani, Nopi; Ramdhani, Miftah Faiz Ali; Oktaviani, Maya; Zein, Femmy Aryanthi
PINISI Discretion Review Volume 9, Issue 1, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i1.82557

Abstract

This study aims to analyze and develop a bureaucratic simplification model for processing permits for the use of road sections in the Development Work Area (WKP) I of Banten Province during the era of Industrial Revolution 5.0. The main issue addressed is the complexity of licensing procedures that cause service delays, despite the significant potential for revenue generation. Using a descriptive method with a qualitative approach, data were collected through interviews with 13 companies applying for permits. The analysis is grounded in Max Weber's rational-legal theory, which emphasizes the role of formal rules, hierarchy, and division of labor, while also highlighting the need for greater bureaucratic flexibility. The findings reveal that implementing bureaucratic simplification through full digitalization of licensing, system automation, enhanced human resource capacity, technology- and human-centered services, and GPS- and GIS-based monitoring can improve transparency, efficiency, and accountability. Consequently, this model is expected to enhance the public service system in Banten Province, making it more responsive to the needs of communities and business actors in the era of Industrial Revolution 5.0.
IMPLEMENTATION OF MSME EMPOWERMENT PROGRAMS IN IMPROVING BUSINESS INDEPENDENCE IN DESA CURUGCIUNG, CIKEUSIK DISTRICT, PANDEGLANG REGENCY Restu Alya Nugraha; Siti Aina Firdaus; Nopi Andayani; Miftah Faiz Ali Ramdhani; Maya Oktaviani
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 3 (2026): Vol. 03 No. 3 Edisi Juli 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i3.2899

Abstract

Micro, Small and Medium Enterprises (MSMEs) are crucial for local economic development, employment absorption and community welfare. However, the success of empowerment programmes in rural regions generally stays at the implementation level. This study seeks to examine the implementation of MSME empowerment program in enhancing business independence in Desa Curugciung Kecamatan Cikeusik Kabupaten Pandeglang. The study used a descriptive qualitative design. The collection of data was carried out through observation, semi-structured interviews and documentation with seven informants, including the sub-district head, village head, a BRI officer, the chairperson of the Village Consultative Body, and three MSME actors. Data were evaluated by Miles, Huberman and Saldaña’s interactive approach which consists of data collection, data condensation, data display and conclusion drafting. The findings indicate that the implementation of the MSME empowerment program has not been adequately carried out. Communication on the program at the bureaucratic level was still limited and did not reach the MSME actors to the fullest. Training, mentoring and access to funding were formally provided as resources but not experienced equally by business actors. The commitment of the implementing institutions had not been fully converted into ongoing assistance, while the bureaucratic structure was still more administrative than service-oriented. The results of the study also indicated that the independence of the business of MSME actors is more created via self-initiative, experience and adaptation rather than direct intervention from the empowerment program. The study concluded that the presence of resilient MSMEs in rural areas does not necessarily mean that the policies are well implemented. The essay contributes to the study of public policy implementation in the identification of the gap between the formal empowerment design and the real growth of business independence at the village level.
Co-Authors Agus Lukman Hakim Andayani, Nopi Maulana, Rahmat Maya Oktaviani Miftah Faiz Ali Ramdhani Nopi Andayani Oktaviani, Maya Pandri Ferdias, Pandri Qawi, M. Robbi Ramdhani, Miftah Faiz Ali Restu Alya Nugraha Salmande, Ali Zein, Femmy Aryanthi