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All Journal Jurnal Biogenerasi Journal of Pharmacy Tiara Bunda
Subagiyo, Ahmad
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Biochemistry, Genetics & Molecular Biology Education Languange, Linguistic, Communication & Media Medicine & Pharmacology Other

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FORMULASI DAN SEDIAAN PASTA GIGI GEL KOMBUCHA BUNGA TELANG SEBAGAI PRODUK BIOTEKNOLOGI PANGAN, FARMASI, DAN ANTIMIKROBA Rezaldi, Firman; Subagiyo, Ahmad; Yudianto, Tri; Sugeng Rahmad, Sukardi; Gumilar, Roni
Jurnal Biogenerasi Vol. 10 No. 1 (2024): Volume 10 Nomor 1, Agustus 2024 - Februari 2025
Publisher : Universitas Cokroaminoto Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30605/biogenerasi.v10i1.5690

Abstract

This research aims to examine the important role of fisheries instructors in implementing and optimizing the issuance of these cards in Sikka Regency. The research method used is a qualitative descriptive approach with data collection through in-depth interviews, direct observation and document analysis. The research results show that fisheries instructors have three main roles, namely: (1) socializing the program to fishermen, (2) assisting in the administration process of issuing Small E-Pas cards, (3) increasing the ability of fishermen to utilize karu to access government programs. However, challenges such as limited administrative literacy of fishermen and access to remote areas are still the main obstacles. This research concludes that the success of the program is highly dependent on the active role of fisheries instructors, with the need for additional support from local governments to overcome existing obstacles.
FORMULASI DAN SEDIAAN PASTA GIGI GEL KOMBUCHA BUNGA TELANG SEBAGAI PRODUK BIOTEKNOLOGI PANGAN, FARMASI, DAN ANTIMIKROBA Subagiyo, Ahmad; Rezaldi, Firman; Yudianto, Tri; Sugeng Rahmad, Sukardi; Gumilar, Roni
Jurnal Biogenerasi Vol. 10 No. 1 (2024): Volume 10 Nomor 1, Agustus 2024 - Februari 2025
Publisher : Universitas Cokroaminoto Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30605/biogenerasi.v10i1.5690

Abstract

This research aims to examine the important role of fisheries instructors in implementing and optimizing the issuance of these cards in Sikka Regency. The research method used is a qualitative descriptive approach with data collection through in-depth interviews, direct observation and document analysis. The research results show that fisheries instructors have three main roles, namely: (1) socializing the program to fishermen, (2) assisting in the administration process of issuing Small E-Pas cards, (3) increasing the ability of fishermen to utilize karu to access government programs. However, challenges such as limited administrative literacy of fishermen and access to remote areas are still the main obstacles. This research concludes that the success of the program is highly dependent on the active role of fisheries instructors, with the need for additional support from local governments to overcome existing obstacles.
Analisis Tingkat Kepuasan Pelanggan Terhadap Pelayanan Kefarmasian Model SERVQUAL di Apotek X Kota Belitang Subagiyo, Ahmad; Aulia, Rina
Journal of Pharmacy Tiara Bunda Vol. 5 No. 2 (2025): Journal of Pharmacy Tiara Bunda (JPTB)
Publisher : Politeknik Tiara Bunda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62619/jptb.v5i2.243

Abstract

Pelayanan kefarmasian di apotek merupakan tolok ukur mutu pelayanan kesehatan yang diberikan. Kepuasan pelanggan menjadi indikator penting dalam evaluasi dan perbaikan mutu pelayanan. Penelitian ini bertujuan mengetahui tingkat kepuasan pelanggan terhadap pelayanan kefarmasian di apotek berdasarkan lima dimensi SERVQUAL: kehandalan, ketanggapan, empati, jaminan, dan bukti fisik. Penelitian ini menggunakan metode deskriptif kuantitatif dengan teknik quota sampling pada 82 pelanggan yang berkunjung pada Juni–Juli 2024 dan memenuhi kriteria inklusi. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis secara univariat. Hasil penelitian menunjukkan bahwa pelanggan merasa sangat puas pada semua dimensi: kehandalan (4,58), ketanggapan (4,55), empati (4,41), jaminan (4,40), dan bukti fisik (4,65), dengan skor rata-rata keseluruhan 4,40 (kategori puas). Hasil ini menunjukkan bahwa mutu pelayanan di apotek tergolong baik, namun peningkatan pada dimensi empati dan jaminan tetap diperlukan untuk lebih meningkatkan pengalaman pelanggan.
Co-Authors Gumilar, Roni Rezaldi, Firman Rina Aulia, Rina Sugeng Rahmad, Sukardi Yudianto, Tri