Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Kartika International Journal of Community Engagement and Development
Muhamad Rizki Maulana
Unknown Affiliation
Computer Science & IT Education Health Professions Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Service Learning Program in Tijarah Pintar Gallery, Johor Bahru - Malaysia Azra Ayue Binti Abdul Rahman; Irmawati Binti Norazman; Siti Aisyah Binti Panatik; Octojaya Abriyoso; Muhamad Rizki Maulana; Fillika Millenia; Fitri Amanda Syahria
International Journal of Community Engagement and Development Vol. 2 No. 1 (2024): February : International Journal of Community Engagement and Development
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/ijced.v2i1.15

Abstract

This article is the result of community service activities. The focus of this activity is an effort to bridge the learning of Malay Arabic script / jawi / khat at Tijarah Pintar Gallery, Johor Bahru - Malaysia. This model is one of the experiential learning that provides learning experiences in the form of providing services to the community. The hallmark of this model is the learning process that is integrated with field experience and the existence of a reflection process. The method used in this activity is a participatory method by involving partner students to formulate and analyze their writings and campus needs in accordance with the course. The results of the service show that service learning in learning Malay / Jawi / Kha Arabic writing has an impact on mastering better knowledge. This is due to the experience of direct observation at Tijarah Pintar Gallery, Johor Bahru - Malaysia related to the phenomenon that is the focus of the theory. In addition, critical and analytical thinking skills are also more trained through the process of reflection. Another thing that is also well developed, is a caring attitude and sensitivity to problems on campus.
Indonesia Muhamad Rizki Maulana; Rohayani, Lilis; setiawati, setiawati
JURNAL KESEHATAN KARTIKA Vol. 19 No. 2 (2024): Jurnal Kesehatan Kartika
Publisher : Faculty of Health Science and Technology, University of Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/jkkes.v19i2.302

Abstract

Background: Services that are not in accordance with patient expectations will lead to customer complaints, this is supported by the data on patient complaints at the Lubuk Besar Health Center in 2020 in 1 patient complaint a lot is found in the health center service by 66.67%, against health center facilities by 13.33%, friendliness of health center staff 13.33%, while the lowest patient complaints are found in the availability of drugs and the location of the health center posyandu by 6.6.7%. So that in providing services must be excellent, excellent service consists of 6 components, namely, attitude, ability, appearance, attention, action and responsibility. Good service can lead to patient satisfaction. Objective: This study aims to determine the relationship between excellent service and patient satisfaction based on patient perceptions at the Melong Tengah Health Center using the SERVQUAL method. Method: The design used is an analytic survey with a cross sectional approach. The sample size was 93 people using purposive sampling technique with inclusion and exclusion criteria. Data collection using a questionnaire with a Likert scale. Data analysis was carried out, namely univariate and bivariate (Chi-Square).. Results: Based on the results of univariate analysis, it can be seen that 51 people (54.8%) felt the service was not good and 51 people (54.8%) felt less satisfied. The Chi-Square test results show that there is a relationship between excellent service and patient satisfaction with a p value of 0.00 <0.05.. Conclusion: that there is a relationship between excellent service and patient satisfaction. Suggestions for puskesmas can optimize the suggestion box properly and pay attention to the patient waiting room, for further researchers to examine factors that affect patient satisfaction.
Co-Authors Abriyoso, Octojaya Azra Ayue Binti Abdul Rahman Fillika Millenia Fitri Amanda Syahria Irmawati Binti Norazman LILIS ROHAYANI Setiawati Setiawati Siti Aisyah Binti Panatik