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All Journal Ensiklopedia of Journal BENING Jurnal Fokus Manajemen Tractare: Jurnal Ekonomi-Manajemen
Josepin Harianja
STIE Bentara Persada
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Student Reading Interest In Terms Of Learning Motivation, Library Facilities And Library Services, A Case Study At The Universal University Library Dabur, Feliks; Barek, Florentiana Novita; Harianja, Josepin; Nuraeni, Brigida Endah
Jurnal Fokus Manajemen Vol 5 No 1 (2025): February
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v5i1.8038

Abstract

This study aims to determine the influence of students' reading interest in terms of learning motivation, library facilities and services, both partially and simultaneously, a case study at the Universal University library. This study uses a quantitative research method, the number of respondents is 91 respondents and data collection uses a questionnaire. The results of this study found that the learning motivation variable, t count of 5.642> t table of 1.991 with a significance level of 0.001 <α 0.05. library facility variable t count of 1.010 <t table of 1.991 with a significance level of 0.315> α 0.05 service variable, t count 4.837> t table 1.991 with a significance level of 0.001 <α 0.05. From the f test, it is known that f count 96.320> f table 2.67 with a significance level of 0.001 <α 0.05. This research is limited only to students' reading interest, reviewed from learning motivation, library facilities and services at Universal University Library. This research is useful for researchers and Universal University Library to be used as a reference in making decisions and conducting further research.
The Influence Of Service Quality, Price, And Promotion On Customer Satisfaction At Dewy Laundry Batam Harianja, Josepin; Tamba , Imelda
Tractare: Jurnal Ekonomi-Manajemen Vol 8 No 1 (2025): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v8i1.166

Abstract

Abstract This study aims to determine the effect of service quality, price and promotion on customer satisfaction at Dewy Laundry Batam. This study also aims to analyze the most dominant factors influencing customer satisfaction at Dewy Landry Batam Batam. The population used in this study were regular customers of Dewy Landry Batam. The sample in this study was 100 respondents and the sampling technique used was the saturated sampling technique, namely the sampling technique when all members of the population are used as samples. The results of the study were obtained as follows: there is a positive and significant influence of service quality on customer satisfaction, there is a positive and significant influence of price on customer satisfaction, there is a positive and significant influence of promotion on customer satisfaction at Dewy Laundry Batam. Based on the beta value, it is known that the variable that has a dominant influence on customer satisfaction (Y) is the price variable (X2) with a beta value of 0.516 (51.6%).
Co-Authors Barek, Florentiana Novita Brigida Endah Nuraeni Dabur, Feliks Dinarti Siburian Dominika Dewa, Dominika Dewa Framita Sitanggang Nidi, Yasinta Anselma Resi, Maria Elisabeth Sadipun, Maria Mariana Sanga, Laurensius Dihe Sinaga , Gideon Romula Sitompul, Elpiani Togumarina Tamba, Imelda