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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal JURNAL ILMIAH GLOBAL EDUCATION
Rolobessy, Mike J.
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Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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IMPLEMENTASI PELAYANAN DALAM MENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU RUHULESSIN, NELLY YOSEPHINA; BAHASOAN, AMINAH; ROLOBESSY, MIKE J.
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.822

Abstract

IMPLEMENTASI PELAYANAN DALAMMENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU
Pelayanan Publik di Kantor Koordinator Pendidikan Kecamatan Taniwel dan Taniwel Timur Kabupaten Seram Barat AHIYATE, NENGSI DOMINIKE; ROLOBESSY, MIKE J.
Patria Artha Management Journal Vol 6, No 2 (2022): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v6i2.642

Abstract

This study aims to determine the level of public service at the Education Coordinator Office of Taniwel and Taniwel Timur Subdistricts, West Seram Regency, and to find out the obstacles and steps to optimize public services at the Education Coordinator Office of Taniwel and Taniwel Timur Districts, West Seram Regency. This research is a combination of quantitative descriptive using a qualitative approach. The subjects of this study were all service users of the Education Coordinator Office of Taniwel and Taniwel Timur Districts, West Seram Regency who needed public services. The data analysis of this study used the frequency value and the average score. Based on the results of the analysis, it is known that the level of public service at the Education Coordinator Office of Taniwel and Taniwel Timur Districts, West Seram Regency is in the B- or Good category with a note. This assessment is reviewed from 6 aspects, namely service policy, HR professionalism, infrastructure, public service information systems, consultation and complaints, and service innovation. The obstacles in public services at the Education Coordinator Office of Taniwel and Taniwel Timur Subdistricts, West Seram Regency, namely: The condition of employees who are generally still high school educated, lack of technological knowledge in employees due to lack of training, and limited facilities and infrastructure. The steps to optimize public services at the Education Coordinator Office of Taniwel and Taniwel Timur Subdistricts, West Seram Regency are to cultivate excellent service, increase supporting facilities, increase HR professionalism, and evaluate the results of satisfaction assessments with services. 
Implementasi Kebijakan Pemerintah Tentang Tenaga Bongkar Muat (TKBM) dan Peningkatan Kesejahteraan di Pelabuhan Yos Sudarso Ambon Provinsi Maluku Kubangun, Arjuna Yusuf Maulana; Bahasoan, Aminah; Rolobessy, Mike J.; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 5 No. 1 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 1, Maret 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i1.2393

Abstract

The research was conducted to examine the implementation of government policy on charging frame energy (TCBM) as well as improving the well-being of staff at Yos Sudarso Ambon port. The results of the researchers' observations that the implementation of employee welfare standards has not been optimized in accordance with the regulations in force. Furthermore, wages paid to officials on the basis of boarding are not on the amount of income so it is still weak in the administration of financial administration. As for the research method used, it is qualitative descriptive by conducting in-depth interviews with the chosen informants. As for the findings of the research, (1). There's still recruitment of port workers based on the family system. Besides, there's still a weak motivation to do the hard work itself. (2). That the reality of a balanced and harmonious social life between the working groups in the port of Ambon can be used as an example of a good working relationship.
The Influence Of Servant Leadership And Quality Of Work Life On Organizational Citizenship Behavior (OCB) With Job Satisfaction As An Intervening Variable At The Agency For Personnel And Human Resources Development Of West Seram Regency Polle, Sherina Dien Mansur; Bahasoan, Aminah; Rolobessy, Mike J.
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 1 (2026): Februari 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i1.2026.441-450

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Kepemimpinan Pelayan dan Kualitas Kehidupan Kerja terhadap Perilaku Kewarganegaraan Organisasi (OCB), dengan Kepuasan Kerja sebagai variabel mediasi di antara karyawan Badan Pelayanan Sipil dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Seram Barat. Latar belakang penelitian ini didasarkan pada pentingnya perilaku ekstra-peran (OCB) dalam meningkatkan efektivitas organisasi, khususnya di sektor pelayanan publik. Penelitian ini menggunakan metode kuantitatif dengan pendekatan Partial Least Squares Structural Equation Modeling (PLS-SEM) melalui perangkat lunak SmartPLS versi 3. Sampel terdiri dari 88 karyawan BKPSDM yang dipilih menggunakan teknik sensus. Hasil penelitian menunjukkan bahwa Kepemimpinan Pelayan memiliki pengaruh signifikan terhadap Kepuasan Kerja tetapi tidak secara langsung memengaruhi OCB. Di sisi lain, Kualitas Kehidupan Kerja memiliki pengaruh signifikan terhadap Kepuasan Kerja dan OCB. Selain itu, uji mediasi mengungkapkan bahwa Kepuasan Kerja secara signifikan memediasi hubungan antara Kepemimpinan Pelayan dan OCB, serta antara Kualitas Kehidupan Kerja dan OCB. Temuan ini menyoroti pentingnya kepuasan kerja sebagai mekanisme psikologis yang menjembatani pengaruh kepemimpinan dan variabel lingkungan kerja terhadap perilaku positif karyawan. Implikasi teoritis dari penelitian ini memperkuat teori Kepemimpinan Pelayan dan teori motivasi-higienis Herzberg, sementara implikasi praktisnya menawarkan rekomendasi untuk memperkuat gaya kepemimpinan pelayan dan meningkatkan kualitas lingkungan kerja untuk menumbuhkan loyalitas karyawan dan keterlibatan aktif dalam organisasi publik.
Co-Authors AHIYATE, NENGSI DOMINIKE Bahasoan, Aminah Kamelane, Alfred Arysta Kubangun, Arjuna Yusuf Maulana Nataniel, Elake Polle, Sherina Dien Mansur RUHULESSIN, NELLY YOSEPHINA Selanno, Hendry