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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal JURNAL ILMIAH GLOBAL EDUCATION Connection : Jurnal Pengabdian Kepada Masyarakat
Bahasoan, Aminah
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Religion Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Pengaruh Etika Kerja Terhadap Kinerja Adaptif Melalui Kepemimpinan Transformasional Pada Dinas Perhubungan Kabupaten Seram Bagian Barat Sangadji, Bharatayuda Junipratomo; Bahasoan, Aminah; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.4170

Abstract

This study aims to analyze the effect of work ethics on employees' adaptive performance at the Department of Transportation of West Seram Regency, with transformational leadership as a mediating variable. The research uses a quantitative approach with the Partial Least Square Structural Equation Modeling (PLS-SEM) analysis technique. A total of 126 employees were selected using purposive sampling. The instrument used was a five-point Likert scale questionnaire that had passed validity and reliability tests. The results showed that work ethics had a positive and significant effect on adaptive performance. Work ethics also had a positive and significant effect on transformational leadership. Moreover, transformational leadership had a positive and significant effect on adaptive performance. Another important finding is that transformational leadership significantly mediates the influence of work ethics on adaptive performance. This indicates that strong work ethics not only directly affect employees' adaptability but also through the crucial role of transformational leadership within the organization. Therefore, strengthening work ethics should be a key focus in efforts to improve adaptive performance, particularly by fostering transformational leadership styles.
Efektivitas Penerapan Standar Operasional Prosedur (SOP) Pelayanan Administrasi di Kantor Kelurahan Namasina Kecamatan Kota Masohi Kabupaten Maluku Tengah Noya, David Maykel; Bahasoan, Aminah; Pattimukay, Hengky Virgo Richardo
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 1 (2024): Februari 2024
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v8i1.2024.%p

Abstract

Penelitian ini membahas penerapan Standar Operasional Prosedur (SOP) dalam meningkatkan efektivitas administrasi publik, khususnya di sektor pelayanan pemerintah daerah. SOP berperan penting dalam menciptakan standar kerja yang konsisten, meminimalkan risiko kesalahan, dan meningkatkan akuntabilitas. Penelitian ini menggunakan pendekatan kualitatif dengan mengacu pada studi literatur dan data empiris yang relevan. Hasil penelitian menunjukkan bahwa penerapan SOP yang efektif dapat meningkatkan efisiensi proses kerja, memberikan kejelasan peran bagi pegawai, dan meningkatkan kepuasan masyarakat terhadap pelayanan publik. Namun, terdapat hambatan seperti kurangnya pemahaman pegawai terhadap SOP dan resistensi terhadap perubahan. Oleh karena itu, diperlukan pelatihan berkelanjutan dan evaluasi berkala untuk memastikan SOP diimplementasikan secara optimal. Penelitian ini memberikan rekomendasi kepada instansi pemerintah untuk memperkuat kebijakan terkait SOP melalui pendekatan partisipatif dan penggunaan teknologi informasi sebagai sarana pendukung. Implikasi dari penelitian ini diharapkan dapat menjadi acuan dalam memperbaiki tata kelola administrasi publik guna mencapai good governance.Kata Kunci: Standar Operasional Prosedur, Administrasi Publik, Efektivitas
Analisis Proses Pemenuhan Persyaratan Perizinan Usaha Trayek pada OSS RBA (Online Single Submission Risk-Based Approach) dan Implikasinya terhadap Hak Pelaku Usaha di Kabupaten Maluku Tengah Basyir, Tr Ambarwaty; Madubun, Jusuf; Bahasoan, Aminah
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 2 (2025): Mei 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i2.2025.723-731

Abstract

Sistem Online Single Submission Risk-Based Approach (OSS RBA) merupakan inovasi dalam pelayanan perizinan berusaha yang berbasis risiko sesuai dengan Peraturan Pemerintah No. 5 Tahun 2021. Penelitian ini menganalisis proses pemenuhan persyaratan perizinan usaha trayek melalui OSS RBA di Kabupaten Maluku Tengah serta implikasinya terhadap pemenuhan hak pelaku usaha. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan pendekatan induktif. Hasil penelitian menunjukkan bahwa meskipun OSS RBA telah menyediakan kerangka digital yang lebih efisien, terdapat beberapa kendala dalam implementasinya, seperti gangguan teknis pada sistem, keterbatasan pemahaman pelaku usaha terhadap regulasi, serta koordinasi antar instansi yang belum optimal. Hambatan-hambatan ini berdampak pada keterlambatan penerbitan izin, peningkatan biaya administrasi, dan ketidakpastian bagi pelaku usaha. Oleh karena itu, diperlukan optimalisasi sistem OSS RBA melalui peningkatan infrastruktur digital, sosialisasi regulasi kepada pelaku usaha, serta penguatan koordinasi antar instansi terkait. Dengan perbaikan tersebut, diharapkan sistem perizinan berbasis risiko dapat lebih efektif dalam mendukung kemudahan berusaha dan memastikan pemenuhan hak pelaku usaha di Kabupaten Maluku Tengah
Peningkatan Kapasitas Administrasi Pemerintahan melalui Pengabdian Masyarakat Berbasis Teknologi Tepat Guna di Batu Merah Ambon Fadli, Zul; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah; Madjid, La
Connection : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 2 (2025): Juli - Desember
Publisher : Prodi Bimbingan dan Konseling Islam IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/connection.v5i2.12584

Abstract

Administrasi pemerintahan yang tertib dan berbasis teknologi informasi menjadi kunci utama dalam mewujudkan tata kelola pemerintahan yang efektif, transparan, dan akuntabel di Negeri Batu Merah, Kecamatan Sirimau, Kota Ambon, masih ditemukan berbagai permasalahan dalam pengelolaan administrasi kependudukan, seperti keterbatasan kemampuan aparatur dalam pemutakhiran data, lemahnya sistem pembaruan kartu keluarga, rendahnya pemahaman terhadap tugas pokok dan fungsi, serta minimnya pemanfaatan teknologi informasi. Kondisi tersebut menghambat efisiensi pelayanan publik dan menurunkan tingkat kepuasan masyarakat. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas aparatur pemerintahan Negeri Batu Merah dalam mengelola administrasi kependudukan secara tertib, efektif, dan berbasis teknologi tepat guna. Metode pelaksanaan menggunakan pendekatan partisipatif dengan lima tahapan utama, yaitu sosialisasi, pelatihan, penerapan teknologi, pendampingan dan evaluasi, serta penyusunan program keberlanjutan. Kegiatan dilaksanakan selama delapan jam dan melibatkan 50 peserta yang terdiri atas aparatur negeri dan unsur masyarakat. Hasil kegiatan menunjukkan peningkatan yang signifikan, dengan tingkat kehadiran peserta mencapai 100%, peningkatan pengetahuan sebesar 73%, dan tingkat kepuasan mencapai 92%. Luaran kegiatan meliputi sistem basis data kependudukan berbasis Excel, template formulir digital, prosedur standar operasional, dan sistem pengarsipan hybrid. Implementasi program ini mampu mempercepat waktu pelayanan dari 5–7 hari menjadi 2–3 hari serta meningkatkan kepuasan masyarakat dari 65% menjadi 88%. Model pengelolaan administrasi ini direkomendasikan sebagai praktik baik bagi negeri-negeri lain di Kecamatan Sirimau
IMPLEMENTASI PELAYANAN DALAM MENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU RUHULESSIN, NELLY YOSEPHINA; BAHASOAN, AMINAH; ROLOBESSY, MIKE J.
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.822

Abstract

IMPLEMENTASI PELAYANAN DALAMMENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU
Implementasi Kebijakan Pemerintah Tentang Tenaga Bongkar Muat (TKBM) dan Peningkatan Kesejahteraan di Pelabuhan Yos Sudarso Ambon Provinsi Maluku Kubangun, Arjuna Yusuf Maulana; Bahasoan, Aminah; Rolobessy, Mike J.; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 5 No. 1 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 1, Maret 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i1.2393

Abstract

The research was conducted to examine the implementation of government policy on charging frame energy (TCBM) as well as improving the well-being of staff at Yos Sudarso Ambon port. The results of the researchers' observations that the implementation of employee welfare standards has not been optimized in accordance with the regulations in force. Furthermore, wages paid to officials on the basis of boarding are not on the amount of income so it is still weak in the administration of financial administration. As for the research method used, it is qualitative descriptive by conducting in-depth interviews with the chosen informants. As for the findings of the research, (1). There's still recruitment of port workers based on the family system. Besides, there's still a weak motivation to do the hard work itself. (2). That the reality of a balanced and harmonious social life between the working groups in the port of Ambon can be used as an example of a good working relationship.
Analisis Efektivitas Pelayanan Kesehatan Pasien di Rumah Sakit Umum Daerah (RSUD) Masohi Kabupaten Maluku Tengah Sapulette, Rezita AN; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4483

Abstract

This study aims to analyze the effectiveness of healthcare services at RSUD Masohi, Central Maluku Regency, using the five organizational effectiveness indicators proposed by Gibson Ivancevich Donnelly (1985), namely production, efficiency, satisfaction, adaptability, and development. A descriptive qualitative approach was applied, with data collected through in-depth interviews, direct observation, and document review. The findings indicate that in terms of production, the breakdown of critical facilities such as the CSSD hindered major surgical operations and reduced service capacity. Regarding efficiency, the manual claims administration system slowed down processes and reduced service accuracy. Patient satisfaction levels varied, with complaints about comfort, service speed, and facility completeness. The hospital’s adaptability to change remained reactive, lacking a comprehensive strategic plan, particularly in responding to facility crises and technological advancements. Development efforts were also limited, as reflected in minimal infrastructure investment, insufficient medical staff training, and restricted specialist services. These findings highlight the urgent need for a comprehensive and sustainable improvement strategy, encompassing infrastructure enhancement, adoption of health information technology, capacity building for human resources, and expansion of specialized healthcare services. Consequently, RSUD Masohi is expected to improve its service effectiveness and quality to optimally meet the healthcare needs of the community.
Pengaruh Komunikasi Administrasi dan Motivasi Kerja Pegawai Terhadap Kualitas Pelayanan pada Kantor Kecamatan Salahutu Kabupaten Maluku Tengah Tuarita, Normalina; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4484

Abstract

This study aims to analyze the influence of administrative communication and work motivation on service quality at the Salahutu District Office, Central Maluku Regency. The research employed a quantitative survey approach, collecting data through questionnaires distributed to all office employees. Data analysis was performed using multiple linear regression, t-test, F-test, and the coefficient of determination (R²) to examine both partial and simultaneous effects of independent variables on the dependent variable. The results indicate that administrative communication has a positive and significant effect on service quality, with a regression coefficient of 0.539 and Beta value of 0.651, demonstrating the dominant role of communication in influencing service quality. Conversely, work motivation does not have a significant partial effect, although its influence is positive. Simultaneously, administrative communication and work motivation together significantly affect service quality with a significance level of < 0.001. These findings highlight the importance of synergy between effective internal communication and employee motivation in improving public service performance. The study provides practical implications for the Salahutu District Office management to enhance communication training, optimize digital media, promote a democratic communication culture, and increase employee motivation through rewards and adequate work facilities.
Co-Authors Basyir, Tr Ambarwaty Fadli, Zul Jusuf Madubun Kubangun, Arjuna Yusuf Maulana Madjid, La Mailo, Patricia Nathania Normawati Noya, David Maykel Pattimukay, Hengky Virgo Richardo Rengifurwarin, Zainal Abidin Rolobessy, Mike J. RUHULESSIN, NELLY YOSEPHINA Sangadji, Bharatayuda Junipratomo Sapulette, Rezita AN Selanno, Hendry Soulissa, Fandi Tuarita, Normalina V.R Pattimukai , Hengky