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All Journal IKRA-ITH EKONOMIKA Ekobisman : Jurnal Ekonomi Bisnis Manajemen
Kuswanti
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Economics, Econometrics & Finance Social Sciences

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI ORGANIZATIONAL CITIZENSHIP BEHAVIOR Kuswanti; Supriyadi, Edy; Wirawan
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol 1 No 1 (2016): AGUSTUS
Publisher : SEKOLAH PASCASARJANA PRESS

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Abstract

This research is to test a theoretical model about the impact of the organizational climate as a result of servant leadership and conflict management towards organizational citizenship behavior with as mediator; the organizational commitment of PT Pegadaican (Pesero). The total number of respondents was 213 consisting of employees of the Central Office, the Jakarta I Area Office and the Jakarta II Area Office. To collect the data, the instrument utilized was a Linkert Technique scale questionnaire, after which the data was processed using a Lisrel 8.72 software version deploying applicative statistics using The Sructural Equation Model (SEM), and for analysis Confimatory Factor Analys Confimatory and Factor Analys technique was used. As the result it could be concluded that the hypothesis of the research is in accordance with the theoretical model about the impact of servant leadership, and conflict management on organizational citizenship behavior with as mediator the organizational commitment of the PT. Pegadaian (Pesero); the data did support this accordance and could be accepted. The same was the case for the structural equation hypotheses, and in general it could be concluded that the organizational climate created by servant leadership had a direct, positive and significant impact on organizational citizen behavior, and that conflict management had an direct positive but insignificant impact on organizational citizenship behavior. Furthermore, the organizational climate, servant leadership and conflict management had direct and positive impact on organizational commitment and the organizational climate, servant leadership and conflict management had an indirect, positive and significant impact on organizational citizenship behavior through the mediator of organizational commitment.
MANAJEMEN KONFLIK PADA LAYANAN PT. PEGADAIAN Kuswanti; Putri, Lutfiah Nurahmawati; Alam, Ilham Kodratul; Marhalinda; Efendi, Maya Syafriana
IKRAITH-EKONOMIKA Vol. 8 No. 2 (2025): IKRAITH-EKONOMIKA Vol 8 No 2 Juli 2025
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37817/ikraith-ekonomika.v8i2.4319

Abstract

Penelitian ini bertujuan untuk mengkaji manajemen konflik dalam lingkungan kerja pada PT. PegadaianCabang Salemba, yang mencakup kantor Pegadaian Konvensional dan kantor Pegadaian Syariah.Konflik dalam organisasi, baik antar individu maupun kelompok, merupakan hal yang tidakterhindarkan dan membutuhkan pengelolaan yang efektif untuk menciptakan iklim kerja yang kondusif.Studi ini mengacu pada teori manajemen konflik Thomas dan Kilmann, yang membagi konflik menjadilima gaya: kompetisi, kolaborasi, kompromi, dan menghindar, serta mengakomodasi. Metodologipenelitian melibatkan observasi lapangan dan wawancara singkat pada 75 karyawan.Hasil penelitian menunjukkan bahwa gaya menghindar paling sering digunakan dalam menghadapikonflik di lingkungan kerja, diikuti oleh kompromi, mengakomodasi, kolaborasi, dan kompetisi. Selainitu, Divisi penanganan konflik yang dimiliki perusahaan berperan penting dalam mendukungmanajemen konflik yang efektif. Penelitian ini menarik kesimpulan bahwa konflik tidak selalu bersifatnegatif, dengan pengelolaan yang tepat, konflik dapat meningkatkan efisiensi dan rasa kewargaankaryawan di tempat kerja.Kata kunci:,,
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI ORGANIZATIONAL CITIZENSHIP BEHAVIOR Kuswanti; Supriyadi, Edy; Wirawan
EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN Vol. 1 No. 1 (2016): AGUSTUS
Publisher : SEKOLAH PASCASARJANA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is to test a theoretical model about the impact of the organizational climate as a result of servant leadership and conflict management towards organizational citizenship behavior with as mediator; the organizational commitment of PT Pegadaican (Pesero). The total number of respondents was 213 consisting of employees of the Central Office, the Jakarta I Area Office and the Jakarta II Area Office. To collect the data, the instrument utilized was a Linkert Technique scale questionnaire, after which the data was processed using a Lisrel 8.72 software version deploying applicative statistics using The Sructural Equation Model (SEM), and for analysis Confimatory Factor Analys Confimatory and Factor Analys technique was used. As the result it could be concluded that the hypothesis of the research is in accordance with the theoretical model about the impact of servant leadership, and conflict management on organizational citizenship behavior with as mediator the organizational commitment of the PT. Pegadaian (Pesero); the data did support this accordance and could be accepted. The same was the case for the structural equation hypotheses, and in general it could be concluded that the organizational climate created by servant leadership had a direct, positive and significant impact on organizational citizen behavior, and that conflict management had an direct positive but insignificant impact on organizational citizenship behavior. Furthermore, the organizational climate, servant leadership and conflict management had direct and positive impact on organizational commitment and the organizational climate, servant leadership and conflict management had an indirect, positive and significant impact on organizational citizenship behavior through the mediator of organizational commitment.
Co-Authors Alam, Ilham Kodratul Edy Supriyadi Efendi, Maya Syafriana Marhalinda Putri, Lutfiah Nurahmawati Wirawan