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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara PROFICIO: Jurnal Pengabdian Masyarakat Socius: Social Sciences Research Journal Jurnal Media Akademik (JMA) Jalujur: Jurnal Pengabdian Masyarakat Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi
Neny Ayu Nourmanita
Ilmu Admnistrasi Negara, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Negeri Surabaya
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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BELANJA PUBLIK (EXPENDITURE ASSIGNMENT) ANTARA MASALAH DAN EFEKTIVITAS ANGGARAN BELANJA Neny Ayu Nourmanita
NATAPRAJA Vol 4, No 1 (2016): Public Sector Economics
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (801.632 KB) | DOI: 10.21831/jnp.v4i1.12613

Abstract

This paper discusses the problems of public budgets, particularly in government spending. The discussion will be more emphasized on aspects of government and discussed about the issue of the effectiveness of public spending, especially in the case studies of Magetan district. This paper used qualitative descriptive method. The collection of data obtained through secondary data and analysis document. Data were analyzed with interactive model, through data reduction, data presentation, and conclusion.Discussion of the results shows that overall government spending and areas in Indonesia can not be said to be healthy and in accordance with the needs of the community. Their dominance of indirect expenditure in the form of personnel expenditure sector remains deeply embedded in the budget. Both on the expenditure and the shopping area, both have similarities in personnel expenditure dominance were very swollen. Besides government spending and shopping area cannot provide the impact poverty reduction and improvement of people's welfare.Keywords: Public Expenditure, Government Budgets, APBD, APBN.
Peningkatan Wawasan Sertifikasi Halal melalui Sosialisasi UU No. 33 Tahun 2014 Pada UMKM di Kecamatan Baron, Nganjuk Rizal, Rizal Furqan Ramadhan; Nourmanita, Neny Ayu; Rosyidiana, Hafidz
Jalujur: Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2024): Juni 2024
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/jalujur.v3i1.12551

Abstract

Kecamatan Baron merupakan salah satu kecamatan di kabupaten Nganjuk yang memiliki jumlah UMKM cukup banyak namun masih banyak produknya yang belum tersertifikasi halal sehingga perlu adanya kegiatan pengabdian masyarakat yang fokus pada sosialisasi sertifikasi halal. Tujuan dari kegiatan pengabdian supaya pelaku UMKM di Kecamatan Baron mendaftarkan produknya supaya resmi tersertifikasi halal oleh MUI. Metode Pengabdian yang digunakan adalah metode ABCD yang terdiri dari 5 tahapan kemudian diterapkan pada kegiatan pengabdian. Untuk mengukur tingkat pemahaman para peserta FGD terhadap sertifikasi halal dilakukan penyebaran kuisioner dan menghasilkan nilai yang signifikan yakni 47% menjadi 78%. Peningkatan pemahaman pelaku UMKM di Kecamatan Baron diikuti dengan kesadaran mendaftarkan usahanya kepada fasilitator sertifikasi halal dengan dibantu oleh para mahasiswa KKN UIN Sayyid Ali Rahmatullah Tulungagung.
Kualitas Pelayanan Surat Izin Mengemudi (SIM) Keliling oleh Direktorat Lalu Lintas Kepolisian Daerah Jawa Timur: (Studi Kasus: Lippo Plaza Sidoarjo) Thalita Nadia Putri Aryanti; Meirinawati Meirinawati; Eva Hany Fanida; Neny Ayu Nourmanita
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.929

Abstract

Quality public service represents a key measure of effective governance, including police administrative services. The Mobile Driving License (SIM Keliling) service is one of the public service innovations in the traffic sector designed to improve accessibility for the community. This study examines the quality of Mobile SIM services delivered by the Traffic Directorate of the East Java Regional Police at Lippo Plaza Sidoarjo. This research used a qualitative descriptive approach. Data collection techniques included observation, interviews with Mobile SIM officers and service users, and documentation. Service quality was analyzed using five dimensions proposed by Luke and Heyns (2020) reliability, responsiveness, assurance, empathy, and tangibles.The findings reveal that the Mobile SIM service generally performs well. Reliability is evident in the implementation of services in accordance with established procedures, although issues remain regarding service time certainty and transparency of administrative costs. Responsiveness is reflected in the officers’ prompt and attentive responses to public needs during the service process. Assurance is supported by officers’ professionalism, competence, and efforts to safeguard personal data, which enhance public trust. Empathy is demonstrated through friendly behavior, attention to individuals with special needs, and assistance throughout the service process. In terms of tangibles, the service location and main facilities are considered adequate; however, supporting facilities and officer identification still require improvement. In conclusion, while the Mobile SIM service fulfills most service quality indicators, further improvements are needed in time management, administrative transparency, and supporting facilities to achieve more optimal service quality.
Inovasi Aplikasi E-SDM dalam Meningkatkan Kualitas Manajemen Data Pegawai di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Surabaya Ananda Diane Masayu; Eva Hany Fanida; Meirinawati Meirinawati; Neny Ayu Nourmanita
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.923

Abstract

This study aims to analyze the innovation of the use of e-SDM Applications in improving the quality of digital employee data management at the Surabaya City Human Resources Development Agency (BKPSDM). This study uses a qualitative approach with a case study method through data collection techniques such as in-depth interviews, direct observation, and supporting documentation. The research analysis refers to the success factor model of e-Government innovation according to Maulidhia J.P., which includes aspects of leadership, stakeholders, resources, technology and information, processes, goals and values, and laws and regulations. The results of the study indicate that the implementation of e-SDM Applications can improve work efficiency, data accuracy, transparency, and ease of access to employee information through an integrated digital system. This success is supported by leadership commitment, collaboration between stakeholders, and the availability of adequate resources. However, this study also found several challenges, including technical system and network constraints, the need to increase human resource capacity, and the need for continuous regulatory and SOP updates. Overall, e-SDM innovations have made a positive contribution to improving the quality of employee data management in government environments.
EFEKTIVITAS LAYANAN DIGITALISASI PADA APLIKASI SIASN DALAM PROSES USULAN KENAIKAN PANGKAT PEGAWAI NEGERI SIPIL DI BADAN KEPEGAWAIAN DAERAH KABUPATEN SIDOARJO Yessyrotul Khafidho; Eva Hany Fanidah; Meirinawati; Neny Ayu Nourmanita
Jurnal Media Akademik (JMA) Vol. 4 No. 2 (2026): JURNAL MEDIA AKADEMIK Edisi Februari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/jk9jc938

Abstract

Perkembangan teknologi informasi mendorong pemerintah untuk melakukan transformasi pelayanan publik melalui penerapan e-government guna meningkatkan efektivitas, efisiensi, dan kualitas layanan. Salah satu bentuk implementasi e-government di bidang kepegawaian adalah Sistem Informasi Aparatur Sipil Negara (SIASN) yang digunakan dalam proses usulan kenaikan pangkat Pegawai Negeri Sipil (PNS). Namun, dalam pelaksanaannya menghadapi kendala seperti lemahnya validitas data ASN, keterbatasan sumber daya manusia, gangguan teknis sistem, serta rendahnya kesadaran ASN dalam melakukan pemutakhiran data mandiri. Penelitian ini bertujuan untuk menganalisis efektivitas layanan digitalisasi pada aplikasi SIASN dalam proses usulan kenaikan pangkat PNS di Badan Kepegawaian Daerah (BKD) Kabupaten Sidoarjo dengan menggunakan teori efektivitas e-government Zafirah (2022) dengan indikator produktivitas, kualitas, efisiensi, fleksibilitas, kepuasan. Data dikumpulkan melalui wawancara, observasi, dokumentasi, dan studi pustaka. Hasil penelitian menunjukkan bahwa layanan digitalisasi SIASN dalam proses usulan kenaikan pangkat di BKD Kabupaten Sidoarjo secara umum sudah berjalan cukup efektif. SIASN mampu meningkatkan produktivitas kerja dan efisiensi waktu serta mengurangi penggunaan dokumen fisik. Dalam penerapan SIASN menunjukkan bahwa sangat memberikan kontribusi positif terhadap transformasi layanan kenaikan pangkat, namun Badan Kepegawaian Daerah Kabupaten Sidoarjo perlu meningkatkan penguatan dari aspek manajemen data, peningkatan kompetensi sumber daya manusia, dan optimalisai sosialiasu kepada ASN.
EFEKTIVITAS SISTEM LAYANAN CALL CENTER SEBAGAI MEDIA PENGADUAN MASYARAKAT DI PERUMDA (PERUSAHAAN UMUM DAERAH) AIR MINUM SURYA SEMBADA KOTA SURABAYA Al Malika Atayni; Eva Hany Fanida; Meirinawati; Neny Ayu Nourmanita
Jurnal Media Akademik (JMA) Vol. 4 No. 3 (2026): JURNAL MEDIA AKADEMIK Edisi Maret
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/rz81dg16

Abstract

Pemanfaatan teknologi informasi dalam penyelenggaraan pelayanan publik memiliki peran penting dalam mendukung pengelolaan pengaduan masyarakat yang efektif dan responsif. Salah satu bentuk penerapan E-Government di sektor pelayanan publik diwujudkan melalui sistem layanan call center yang berfungsi sebagai media komunikasi antara penyelenggara layanan dan masyarakat. Penelitian ini bertujuan untuk mengkaji efektivitas sistem layanan call center sebagai media pengaduan masyarakat di Perumda Air Minum Surya Sembada Kota Surabaya. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data diperoleh melalui wawancara mendalam dengan petugas call center dan masyarakat pengguna layanan, observasi langsung terhadap proses pelayanan, serta telaah dokumentasi yang berkaitan dengan sistem pengaduan. Analisis data dilakukan dengan menggunakan indikator efektivitas layanan berbasis online yang meliputi kecepatan respons, empati, keandalan sistem, dan hasil akhir layanan. Hasil penelitian menunjukkan bahwa sistem layanan call center secara umum telah berjalan cukup efektif dalam menampung dan menindaklanjuti pengaduan masyarakat. Hal tersebut tercermin dari kemampuan petugas dalam merespons pengaduan, sikap empati dalam memberikan pelayanan, serta keandalan sistem dalam mendukung proses penanganan pengaduan. Meskipun demikian, efektivitas layanan belum sepenuhnya optimal karena masih terdapat kendala teknis dan keterbatasan dalam memberikan kepastian waktu penyelesaian pengaduan. Oleh karena itu, diperlukan peningkatan kualitas sumber daya manusia, penguatan sistem teknologi, serta optimalisasi koordinasi internal agar pengelolaan pengaduan masyarakat dapat berjalan lebih efektif dan berkelanjutan.
Strategic Management Analysis of Social and Environmental Responsibility (SER) in Improving Community Welfare at PT Sinergi Gula Nusantara, Glenmore Sugar Factory Unit Risa Nur Wahyuni; Meirinawati M; Eva Hany Fanida; Neny Ayu Nourmanita
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 11 (2026): June 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20485039

Abstract

Social and Environmental Responsibility (TJSL) is an obligation for State-Owned Enterprises (BUMN) to support sustainable development and improve community welfare. PT Sinergi Gula Nusantara Glenmore Sugar Factory Unit has implemented various TJSL programs in the fields of social, education, health, and environment. However, the implementation still faces challenges such as uneven program distribution and limited community participation. This study aims to analyze the strategic management of TJSL in improving community welfare. This study uses a descriptive qualitative approach. Data collection techniques include interviews, observations, and documentation. Data analysis applies strategic management theory to examine the planning, implementation, and evaluation of TJSL programs. The results show that TJSL strategies have positively impacted the community, including improved economic welfare, job creation, and enhanced social and environmental quality. However, the effectiveness of the programs is not yet optimal due to limitations in program distribution and community participation. Therefore, strengthening strategic planning, increasing community collaboration, and continuous evaluation are needed to ensure more targeted and sustainable TJSL programs.  
Implementation of a Vocational Training Program in Realizing Social Inclusion for Persons with Disabilities at the People's Welfare Bureau of East Java Province Putri Anggraeni Cahyaningrum; Fitrotun Niswah; Meirinawati M; Neny Ayu Nourmanita
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20635609

Abstract

This study aims to analyze the implementation of vocational training programs in promoting social inclusion and to identify the supporting and inhibiting factors affecting their implementation at the Bureau of Public Welfare of East Java Province. This study employed a qualitative approach with a descriptive research design. Data were collected through interviews, observations, and documentation and were analyzed using an interactive model consisting of data condensation, data display, and conclusion drawing. The results indicate that the implementation of vocational training programs for persons with disabilities has provided formal access through the provision of inclusive regular training programs. However, the implementation has not fully met the principles of accessibility, participation, equity, and accountability. Supporting factors include institutional commitment, inter-agency coordination, a flexible training system, the utilization of technology, and social support. Meanwhile, inhibiting factors consist of limited accessible facilities, inadequate assistance services, and the absence of service standards specifically designed to accommodate the needs of participants with disabilities. It is concluded that the implementation of vocational training programs for persons with disabilities in East Java Province has expanded formal access for persons with disabilities; however, the principles of social inclusion have not yet been fully institutionalized in program implementation.
EDUKASI PEMILAHAN SAMPAH DAN INISIATIF KOMPOS UNTUK PEMBANGUNAN BERKELANJUTAN DI SWK GAYUNGAN Neny Ayu Nourmanita; Meirinawati; Eva Hany Fanida; Trenda Aktiva Oktariyanda; Deby Febriyan Eprilianto; Adam Jamal
Jurnal Pengabdian Masyarakat FKIP UTP Vol 7 No 2 (2026): PROFICIO : Jurnal Abdimas FKIP UTP
Publisher : Fakultas Keguruan dan Ilmu Pendidikan Universitas Tunas Pembangunan Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/.v7i2.6812

Abstract

Sentra Wisata Kuliner (SWK) Gayungan Surabaya merupakan kawasan strategis yang berkembang seiring meningkatnya kunjungan masyarakat ke Masjid Al Akbar Surabaya. Aktivitas ekonomi para pedagang di kawasan ini memberikan dampak positif bagi perekonomian masyarakat sekitar, namun juga menimbulkan permasalahan lingkungan berupa peningkatan volume sampah, khususnya sampah organik dari sisa makanan, buah, dan sayuran. Kondisi eksisting menunjukkan bahwa pengelolaan sampah di SWK Gayungan belum optimal, ditandai dengan pencampuran sampah organik dan non-organik dalam satu tempat pembuangan. Praktik tersebut berpotensi menimbulkan bau tidak sedap, risiko penyakit, serta mengancam kesehatan lingkungan dan keberlanjutan ekosistem.Kegiatan pengabdian kepada masyarakat ini dilaksanakan dengan tujuan meningkatkan pengetahuan dan kesadaran pedagang SWK Gayungan terkait pengelolaan sampah. Metode pengabdian dilakukan melalui kegiatan edukasi dan sosialisasi mengenai pemilahan sampah serta pengelolaan limbah organik menjadi kompos yang ramah lingkungan. Hasil kegiatan menunjukkan adanya peningkatan pemahaman pedagang mengenai pentingnya pemilahan sampah dan penerapan konsep 3R dalam aktivitas usaha sehari-hari. Terjadi peningkatan jumlah pedagang yang paham terkait pengelolaan sampah dan pembuatan kompos yang sebelumnya sama sekali tidak paham menjadi paham dan pemahaman pedagang meningkat. Kegiatan ini menegaskan bahwa edukasi pengelolaan sampah memiliki peran penting dalam mendukung lingkungan yang bersih, sehat, dan berkelanjutan di kawasan sentra wisata kuliner khususnya di SWK Gayungan Surabaya.
Kualitas Izin Pemakaian Tanah (IPT) Melalui Surabaya Single Window (SSW) Alfa di Sentra Pelayanan Publik (SPP) Menur Kota Surabaya Naufal Syaraful Wafa’; Meirinawati M; Eva Hany Fanida; Neny Ayu Nourmanita
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18332695

Abstract

The rise of information technology has prompted local governments to enhance public services using digital systems. In Surabaya, the website Surabaya Single Window (SSW) Alfa provides support for licensing services, including the Izin Pemakaian Tanah (IPT) at the Menur Public Service Center (SPP Menur). Nevertheless, the execution of IPT services through SSW Alfa encounters obstacles, including a lack of public knowledge regarding procedures, a requirement for assistance among older applicants, and sporadic technical difficulties. This research intends to assess the quality of IPT services offered digitally via SSW Alfa. A descriptive qualitative method was utilized, gathering data through observations, interviews, documentation, and a review of relevant literature. The quality of service was evaluated based on the indicators suggested by Sá et al. (2017). The results indicate that the quality of IPT services is generally satisfactory, especially in terms of transparency and adherence to procedures, despite ongoing issues with technology and access.
Co-Authors Adam Jamal Al Malika Atayni Ananda Diane Masayu Deby Febriyan Eprilianto EVA HANY FANIDA Eva Hany Fanida Eva Hany Fanidah Fitrotun Niswah Hafidz Rosyidiana MEIRINAWATI Meirinawati Meirinawati M Meirinawati M Meirinawati M Meirinawati Meirinawati Naufal Syaraful Wafa’ Putri Anggraeni Cahyaningrum Risa Nur Wahyuni Rizal Furqan Ramadhan Thalita Nadia Putri Aryanti Trenda Aktiva Oktariyanda Yessyrotul Khafidho