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All Journal Jurnal Informasi Kesehatan Indonesia (JIKI) Jurnal Abdimas Jatibara
Firdaus, Abidatu Zahrotul
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Health Professions Medicine & Pharmacology Nursing Public Health

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Penyuluhan Komunikasi Efektif Petugas Kesehatan Dengan Pengguna Jasa Pelayanan Kesehatan (Pasien Atau Keluarga Pasien) Saadah, Alfina Aisatus; Faida, Eka; Firdaus, Abidatu Zahrotul
Jurnal Abdimas Jatibara Vol 3, No 1 (2024): Jatibara Vol.3 No.1 Agustus 2024
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jaj.v3i1.1983

Abstract

A hospital is declared successful if it can provide the best service to its patients. Not only due to the completeness of the existing facilities, but also the attitude and service provided by the human resources at the hospital, this will influence the satisfaction aspect of patients who receive treatment at the hospital. Problems in the communication process that often occur between patients and health workers are the use of vocabulary that is too long, difficult to understand, complex, as well as the use of medical terms that patients often do not understand. The aim of this community service is that participants are able to understand effective communication between health workers and health service users (patients or patient families). The type of community service used is by conducting outreach methods. The target data for this community service activity are STIKES students at Dr. Hospital Foundation. Soetomo Surabaya and students majoring in health from other institutions, both private and state. Based on the results of community service, data was obtained that before the counseling was carried out, the level of understanding of participants in the good category was 25%, in the fair category was 47%, and in the poor category was 28%. Meanwhile, after counseling, the level of understanding of participants in the good category was 71%, in the fair category was 23%, and in the poor category was 6%. Data was obtained from pre-test and post-test questions completed by participants. So it can be concluded that after the counseling was carried out,  the level of understanding of the participants changed from being in the adequate category with the largest number to being in the good category. With the enthusiasm of participants in participating in outreach, health facilities and institutions need to provide education and training on effective communication.
GAMBARAN EFISIENSI MANAJEMEN TEMPAT TIDUR DI RUMAH SAKIT UMUM X SIDOARJO MENGGUNAKAN GRAFIK BARBER JOHNSON Hassannah, Adila; Firdaus, Abidatu Zahrotul; Andriyana, Alma; Sutha, Diah Wijayanti
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 11 No 1 (2025): Vol 11 No 1 (2025): Jurnal Informasi Kesehatan Indonesia
Publisher : Politeknik Kesehatan Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v11i1.4213

Abstract

Statistik rumah sakit digunakan untuk mengolah informasi layanan medis di rumah sakit. Metode yang digunakan yaitu Grafik Barber Johnson untuk mengukur efisiensi manajemen tempat tidur. Menurut informasi yang dikumpulkan pada tahun 2022, terdapat jumlah pasien 22.260 dan 100 tempat tidur. Tujuan digunakannya indikator Barber Johnson untuk memastikan persentase dan efisiensi penggunaan tempat tidur dengan harapan dapat meningkatkan mutu layanan. Peneliti melaksanakan penelitian di Rumah Sakit Umum X Sidoarjo yang dilakukan secara deskriptif dengan metode kuantitatif dan teknik sampel yang digunakan yaitu non probability sampling dengan jenis sampling jenuh. Populasi yang digunakan yaitu berupa data rekapitulasi tahunan rawat inap di RS Umum X Sidoarjo tahun 2022. Hasil perhitungan BOR Rumah Sakit Umum X Sidoarjo tahun 2022 menunjukkan angka 44,35%, LOS 2,65 hari, TOI 3,33 hari, dan BTO 61,05 kali. Dari perhitungan indikator Barber Johnson LOS dan TOI ditemukan titik yang di luar daerah efektif pada Grafik Barber Johnson, yang mengartikan bahwa manajemen tempat tidur masih belum efektif pada tahun 2022 karena angka BOR yang masih rendah yaitu 44,35%. Pengaruh tidak idealnya nilai BOR salah satunya karena infrastruktur dan fasilitas yang tidak memadai.
Co-Authors Alfina Aisatus Saadah Andriyana, Alma Faida, Eka Hassannah, Adila Sutha, Diah Wijayanti