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p-Index From 2021 - 2026
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All Journal Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Siber International Journal of Digital Business
Budiman, Tenaka
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Analysis of the Internal Control Systems for Delivery of Covid-19 Vaccine in Expedition Service Companies Using Internal and External SWOT Approach (Case Study DHL ID: 2020) Pratiwi, Sekar Widyastuti; Juhri, Apsada; Nursery Alfaridi S; Irenita, Novembriani; Budiman, Tenaka
Dinasti International Journal of Digital Business Management Vol. 5 No. 5 (2024): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v5i5.3191

Abstract

In the context of the COVID-19 pandemic, expedited services companies play a pivotal role in the distribution of vaccines, necessitating effective internal control systems. This research utilizes COSO Internal Control Framework and SWOT analysis to examine the internal control system for COVID-19 vaccine delivery within companies. Through qualitative interviews and quantitative analysis of company documents, strengths and weaknesses of the internal control system, as well as external opportunities and threats impacting vaccine distribution, are identified. The study aims to provide recommendations to enhance the internal control system for improved efficiency and effectiveness of COVID-19 vaccine distribution. By contributing insights into vaccine logistics and internal controls, this research supports global efforts to combat the pandemic by ensuring secure and timely delivery of vital vaccines.
Improving Service Excellence in the Procurement Process of Products Through the HaloProc Chatbot: A Project at XYZ Purwoko, Harry; Budiman, Tenaka; Harsoyo, Tri
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 3 (2025): (SIJDB) Siber International Journal of Digital Business (January - March 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i3.143

Abstract

The procurement department plays a very important role in XYZ's operational continuity. The procurement team faces several challenges, such as complex and lengthy processes, limited communication, time, and resources, the length of time it takes for service users to take care of procurement documents, and understated budget absorption. This research aims to find the cause of these problems and provide solutions. This study uses qualitative methods by using a root cause analysis or cause-and-effect analysis worked by the procurement team. The results of the cause-and-effect analysis were combined with the Five Quality and Risk Matrix method. The result was the finding that the quality factor of procurement preparation was the most important root cause with a Risk Level of 15 or 41.67% of all root problems, mainly due to the lack of proper means of communication between the service user and the procurement team. Several solutions were proposed, and the one agreed upon was to create a booking system using a ChatBot called HaloProc. The implementation of HaloProc most likely will help improve service excellence in the procurement process of XYZ.
Evaluating Analyses Trucking Vendor Performance in Covid-19 Vaccine Delivery: A Strategic Assessment Utilizing Analytic Hierarchy Process And Technic For Order Of Preference By Similarity To Ideal Solution Methodologies (Case Study: Indonesian Freight Forwarder’s Role In 2020 Vaccine Shipment) Widyastuti Pratiwi, Sekar; Juhri, Apsada; Alfaridi S. Nasution, Nursery; Irenita, Novembriani; Budiman, Tenaka
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3186

Abstract

The purpose of this study was to determine the results of measurements of the priority vendors of the five vendors used by the company in the process of delivery COVID-19 vaccine shipment. This study uses the AHP-TOPSI (Analytic Hierarchy Process – Technic for Order of Preference by Similarity to Ideal Solution) method where the Likert scale is used as a comparison. Problem solving is done by making research using qualitative research methodology with descriptive elaboration.  Data collection is done by giving or making questionnaires to get the weight of the assessment carried out by inferring with AHP and Likert from the data collected through questionnaires shared where the respondents came from respondents who have dedication and direct links as well as have the capability to provide vendor performance assessments. The results of the research that were tested from the level of consistency were divided into 5 criteria, namely, Price, Safety, Service, Reliability and Reputation and from the results of the qualitative calculation method by distributing questionnaires from 10 experts for Five existing vendors with adding quantitative approach in TOPSIS, V.2 out as priority vendors.
Co-Authors Irenita, Novembriani Juhri, Apsada Nursery Alfaridi S Nasution Pratiwi, Sekar Widyastuti Purwoko, Harry Tri Harsoyo, Tri Widyastuti Pratiwi, Sekar