Article Per Year (5 Year)
p-Index From 2020 - 2025
2.049
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Publik Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Manajemen Bisnis Transportasi dan Logistik International Journal of Advanced Multidisciplinary KEYNESIA : INTERNATIONAL JOURNAL OF ECONOMY AND BUSINESS JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Siber International Journal of Digital Business
Purwoko, Harry
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Social Sciences Transportation Other

Published : 13 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 13 Documents
Search

 1   2 
Analysis of The Elements of Logistics Customer Service In Freight Forwarding Purwoko, Harry; Thamrin, HM; Yuliyanto, Agus; Sembiring, Honny Akira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1203

Abstract

Logistics is as service industry that relies heavily on people to execute operations in order to provide a better perception to customers through customer service. In stiff competition, customer service will make a big difference between competitors. A qualitative study using in-depth interview analyse the effectiveness of implementing three elements of logistics customer service, i.e., pre-transactions, in transactions and post-transactions, particularly in the international freight forwarding activities to understand the three elements of customer service transactions. The result shows a strong relationship and impact between the elements, although most of the topics in these elements are not relevant to freight forwarding industry.
Supply Chain Management: Survey Consumer Preferences and Market Potential (Study Literature Review) Candra Susanto, Primadi; Saribanon, Euis; Pahala, Yosi; Liana, Esti; Purwoko, Harry
International Journal of Advanced Multidisciplinary Vol. 3 No. 1 (2024): International Journal of Advanced Multidisciplinary (April-June 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i1.508

Abstract

The supply chain management article: survey of consumer preferences and market potential is a scientific literature review article within the scope of operational management science. This article aims to create a hypothesis regarding the relationship between factors, which can subsequently be utilized for future research in the field of human resource management. Descriptive qualitative research methodology was employed in this study. The data utilized in this study was derived from prior research that remains pertinent to the current investigation. The data was gathered from reputable academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sinta journals. The findings of this study are as follows: 1) Consumer preference surveys play a role in supply chain management: Surveys offer significant insights into consumer preferences, wants, and expectations pertaining to a specific product or service. These insights serve as the foundation for organizations in formulating marketing strategies, developing products, and managing inventory. By gaining a comprehensive grasp of consumer preferences, organizations have the potential to enhance customer happiness, streamline their supply chains, and attain a competitive edge in marketplaces that are becoming progressively intricate and dynamic; and 2) Market potential plays a role in supply chain management: market potential offers a comprehensive overview of the current market size, potential for growth, and consumer patterns in a specific region or demography. This data enables organizations to develop supply chain strategies that are characterized by enhanced efficiency and adaptability in response to dynamic market needs. Through a comprehensive comprehension of market potential, organizations are able to effectively identify prospective market segments, formulate suitable expansion strategies, and adapt their supply chain approaches in order to maximize profitability and foster corporate expansion.
Marketing of Management: Share Market, Potential Market, Competitor Business and Promotion (Literature Review) Nur Mastuti, Dian; Eko Widodo, Rintis; Wijanarko, Bambang; Purwoko, Harry; Suhendra, Agus
International Journal of Advanced Multidisciplinary Vol. 3 No. 2 (2024): International Journal of Advanced Multidisciplinary (July-September 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i2.591

Abstract

Literature review research on marketing management: market share, potential market, competitor business, and promotion is a scientific literature article in the scope of marketing management science. The purpose of this literature research is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. The data used in this descriptive qualitative approach comes from previous research that is relevant to this study and is sourced from academic online media such as the Scopus Emerald Journal, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. The results of this literature review article are: 1) Market Share influences Marketing Management; 2) Potential Market influences Marketing Management; 3) Competitor Business influences Marketing Management; and 4) Promotion influences Marketing Management.
Impact of Business Risk and Capital Structure on the Growth of the Sea Transportation Companies Lesse, Johan; Arubusman, Dian Artanti; Agusinta, Lira; Octora, Theresye Yoanyta; Purba, Okin Ringan; Purwoko, Harry; Haris, Haris
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1272

Abstract

The research aims to know and analyze the impact of business risk and capital structure on the growth of sea transportation companies listed on the Indonesia Stock Exchange in 2016-2020. Some of the problems encountered in this study, among others, namely, high business risk can reduce company growth, high capital structure can reduce company growth and also high debt to shipping companies can lead to difficulties in determining the composition of capital structure. Path analysis is used to test the hypothesis proposed in this study by using the Partial Least Square application. The total sample of 45 consisted of nine companies with a five-year observation period taken by purposive sampling technique. The results showed: business risk has no impact on firm growth, capital structure has no direct impact on company growth, business risk has a positive and significant direct impact on capital structure, and business risk does not directly impact company growth through capital structure mediation. The study concludes that business risk positively impacts capital structure, so the declining capital structure decreases business risk.
International Trade Concept: Analysis of Letters of Credit, Custom Bonds and Export-Import Regulations Murdiono, Jatmiko; Yuliastuti, Hilda; Kamsariaty, Kamsariaty; Purwoko, Harry; Wahyu Putra, Christophorus Indra
Dinasti International Journal of Digital Business Management Vol. 5 No. 5 (2024): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v5i5.3057

Abstract

The scientific literature review article entitled Concept of International Trade: Analysis of Letter of Credit, Custom Bonds and Export-Import Regulations is in the domain of operational management science. The purpose of this article is to formulate a hypothesis regarding the relationship between various aspects, which will then be used as the basis for further research. This study uses a qualitative descriptive research methodology. The data used in this study comes from previous studies that are still relevant to this study. Information was collected from leading scientific online platforms, such as Publish or Perish, Google Scholar, DOAJ, and the Sinta journal. The results obtained from this study are presented as follows: 1) Letter of credit influences the Concept of international trade; 2) Custom bonds influence the concept of international trade; and 3) Export import regulations influence the concept of international trade.
The Role of Logistics Management in Supporting Goods Management for Equitable Distribution and Impact on Regional Economic Growth Sugiyanto, Sugiyanto; Suhendra, Agus; Indra Wahyu Putra, Christophorus; Dharma Yudastoro, Fasida; Purwoko, Harry
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 2 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i2.218

Abstract

The purpose of this study is expected to be able to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of logistics management. The article on the role of logistics management in supporting the management of goods for equitable distribution and having an impact on regional economic growth is a scientific literature article in the scope of logistics management. The approach or method used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Logistics Management plays a role in Equitable Distribution; and 2) Logistics Management plays a role in Regional Economic Growth.
Analysis of the Effect of Customer Service Competencies in Improving International Freight Forwarding Performance Purwoko, Harry; Abdurachman, Edi; Saribanon, Euis
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.58965

Abstract

The performance of Indonesia Logistics is at the lowest rank as per 2023 the Logistics Performance Index of the World Bank. This is due to the freight forwarder’s performance that does the export-import logistics. This research aims to analyze the impact of customer service competencies on improving the freight forwarder’s performance. This quantitative research with five constructs and 23 indicators is validated and proven reliable. The questionnaire was targeted at 210 customer service managers or supervisors in Jakarta to obtain strategic insights into customer service roles in achieving company performance. This research’s result is to build and implement four clear customer service competencies to achieve the freight forwarder’s performance. The customer service competencies have not been previously researched, making this research novel. The results indicate that the competencies of understanding customers, freight forwarding management, customer service management, and stakeholder management positively and significantly affect the freight forwarder’s performance. Strengthening these competencies can enhance operational performance, service quality, delivery effectiveness, and good working relationships with other departments. Implementing customer service competencies will improve freight forwarders’ performance and Indonesia’s logistic rank. Freight forwarders have to pay more attention to developing customer service through specialized training and certification in the freight forwarding industry.
Improving Service Excellence in the Procurement Process of Products Through the HaloProc Chatbot: A Project at XYZ Purwoko, Harry; Budiman, Tenaka; Harsoyo, Tri
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 3 (2025): (SIJDB) Siber International Journal of Digital Business (January - March 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i3.143

Abstract

The procurement department plays a very important role in XYZ's operational continuity. The procurement team faces several challenges, such as complex and lengthy processes, limited communication, time, and resources, the length of time it takes for service users to take care of procurement documents, and understated budget absorption. This research aims to find the cause of these problems and provide solutions. This study uses qualitative methods by using a root cause analysis or cause-and-effect analysis worked by the procurement team. The results of the cause-and-effect analysis were combined with the Five Quality and Risk Matrix method. The result was the finding that the quality factor of procurement preparation was the most important root cause with a Risk Level of 15 or 41.67% of all root problems, mainly due to the lack of proper means of communication between the service user and the procurement team. Several solutions were proposed, and the one agreed upon was to create a booking system using a ChatBot called HaloProc. The implementation of HaloProc most likely will help improve service excellence in the procurement process of XYZ.
The Role of Business Management in Enhancing Company Competitiveness: Opportunities and Challenges Sofiati, Nunung Ayu; Sugiarti, Sugiarti; Purwoko, Harry; Sidjabat, Sonya; Widodo, Rintis Eko
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.149

Abstract

The purpose of this literature study is to develop a hypothesis regarding the influence between variables that can be used for further research in the field of human resource management. The article, a literature review of the implementation of talent management on company sustainability, is a scientific literature article in the field of human resource management. The approach used in this literature review is qualitative descriptive. The data collection technique is to use a literature study or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this research and is sourced from academic online media such as Thomson Reuters, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous research, each relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Opportunity plays a role in the Business Management Model; 2) Challenges play a role in the Business Management Model; 3) Market Share plays a role in the Business Management Model; 4) Promotion plays a role in the Business Management Model; and 5) Brand Image plays a role in the Business Management Model.
Evaluation of Reverse Logistics in the Paint Distribution Process Using The Pareto Method and Cuase-and-effect Analysis Purwoko, Harry; Hutauruk, Paul S.; Anisyah, Diah; Isnaini, Firna Destiayu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 10, No 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1712

Abstract

PT XYZ is a renowned company engaged in the distribution of paint products, catering to the regions of East Jakarta, North Jakarta, and Central Jakarta. PT XYZ experienced many returning paint problems from the outlets due to damage that impacted customer satisfaction and both sides’ losses. Diligent researchers meticulously collected a comprehensive set of return data from January to June 2023 to ascertain the extent of paint damage and identify the underlying causes. The study aims to assess the extent of paint damage resulting from various factors to minimise future damage. This research uses qualitative research methods with quality testing tools, namely the Pareto concept, the analysis of the 5 whys, cause-and-effect analysis, and focus group discussion (FGD). The Pareto method revealed that the highest return value was 241 cans of wall paint from customers for Rp. 46,626,800. The biggest common reason for paint returns was paint packaging leakage, which accounted for 59.3%. Based on this research, the factors that can reduce paint packaging leaks are better handling practices and procedures.
Co-Authors Agusinta, Lira Anisyah, Diah Bambang Wijanarko Baskoro, Dian Anom Budiman, Tenaka Bukhael, Muhamad Maurice Dharma Yudastoro, Fasida Dian Artanti Arubusman, Dian Artanti Didin Sjarifudin, Didin Dina Rahmawati Edi Abdurachman Eko Widodo, Rintis Euis Saribanon, Euis Fahmi Kamal, Fahmi Fahriza, Basri Haris Haris, Haris Hutauruk, Paul S. indra Wahyu putra, Christophorus Isnaini, Firna Destiayu Kamsariaty, Kamsariaty Lesse, Johan Liana, Esti Murdiono, Jatmiko Nur Mastuti, Dian Octora, Theresye Yoanyta Prianto Prianto, Prianto Primadi Candra Susanto Purba, Okin Ringan Rahmat Hidayat Saputra, Rangga Juliardy Sarinah Sarinah Sembiring, Honny Akira Sidjabat, Sonya Sofiati, Nunung Ayu Sugiarti Sugiarti Sugiyanto - Suhendra, Agus Thamrin, HM Tri Harsoyo, Tri Wahyu Putra, Christophorus Indra Widodo, Rintis Eko Yosi Pahala, Yosi Yuliastuti, Hilda Yuliyanto, Agus