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All Journal JURNAL ILMIAH M-PROGRESS Majalah Ilmiah Bijak Dinasti International Journal of Education Management and Social Science Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Abdi Masyarakat Saburai (JAMS) JURNAL ILMU MANAJEMEN SABURAI (JIMS) Jurnal Sistem Transportasi & Logistik
Irenita, Novembriani
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences Transportation Other

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Knowledge, Attitude, and Perception: Impact on Online Ojek Driving Safety Silalahi, Siska Amonalisa; Thabah, Asep Ali; Irenita, Novembriani
Majalah Ilmiah Bijak Vol. 21 No. 1: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v21i1.3671

Abstract

The high number of accidents for ojek online motorcycle users cannot be separated from the behavior of the riders. Motorist behavior factors have an important contribution in determining the occurrence of road user traffic accidents. Thus, the purpose of this study is to ascertain how knowledge, attitudes, and perceptions will affect motorcycle safety riding behavior in Jakarta in 2023 when it comes to ojek online. This study used survey method with quantitative research data. The population in this study was all ojek online motorcycle drivers in Jakarta and the sample used amounted to 100 respondents. The results of the analysis, computations, and talks demonstrate that knowledge, attitudes, and perceptions all work together to influence Jakarta ojek online motorbike riders’ safety riding behavior positively and significantly. Where partially the variable knowledge has a positive and significant influence on the safety riding behavior of ojek online motorcycle taxis in Jakarta. The same thing with attitude variables that have a positive and significant influence on ojek online motorcycle safety riding behavior in Jakarta. Similarly, the perception variable significantly and favorably affects Jakarta motorbike riders' safety-riding habits (Ojek Online).
Analysis of the Internal Control Systems for Delivery of Covid-19 Vaccine in Expedition Service Companies Using Internal and External SWOT Approach (Case Study DHL ID: 2020) Pratiwi, Sekar Widyastuti; Juhri, Apsada; Nursery Alfaridi S; Irenita, Novembriani; Budiman, Tenaka
Dinasti International Journal of Digital Business Management Vol. 5 No. 5 (2024): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v5i5.3191

Abstract

In the context of the COVID-19 pandemic, expedited services companies play a pivotal role in the distribution of vaccines, necessitating effective internal control systems. This research utilizes COSO Internal Control Framework and SWOT analysis to examine the internal control system for COVID-19 vaccine delivery within companies. Through qualitative interviews and quantitative analysis of company documents, strengths and weaknesses of the internal control system, as well as external opportunities and threats impacting vaccine distribution, are identified. The study aims to provide recommendations to enhance the internal control system for improved efficiency and effectiveness of COVID-19 vaccine distribution. By contributing insights into vaccine logistics and internal controls, this research supports global efforts to combat the pandemic by ensuring secure and timely delivery of vital vaccines.
Peningkatan Pemahaman Kargo dan Jenis Kargo dalam Pengiriman Barang melalui Pelatihan bagi Siswa SMK Silalahi, Siska Amonalisa; Thabah, Asep Ali; Veronica, Veronica; Irenita, Novembriani
Jurnal Komunitas : Jurnal Pengabdian kepada Masyarakat Vol. 7 No. 2: Januari 2025
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jks.v7i2.4485

Abstract

Kegiatan Pengabdian pada Masyarakat ini bertujuan untuk memberikan penyuluhan kepada siswa SMK untuk mengenal tentang kargo dan jenis-jenis kargo yang ada dalam pengiriman barang (cargo). Hal ini dilakukan untuk memberikan pemahaman mendasar bagi para siswa SMK untuk mengenal kargo dan pengklasifikasian kargo. Metode kegiatan pengabdian masyarakat ini menggunakan metode ceramah secara offline, diskusi dan tanya jawab. Narasumber menggunakan metode ceramah dalam memberikan pemahaman mengenai kargo dan jenis-jenis kargo pada pengiriman pengiriman barang. Dalam pelatihan ini, peserta akan belajar mengenai jenis-jenis kargo, karakteristik general cargo dan special cargo, serta bagaimana ketentuan dalam penanganan kargo tersebut. Dengan adanya pelatihan ini, diharapkan peserta mampu mengenal lebih dalam pengklasifikasian kargo serta masing-masing contoh dari jenis kargo dalam bisnis pengiriman kargo. Tujuan dari pelatihan ini adalah menambah wawasan aplikatif bagi para siswa SMK Logistik mengenai kargo dan jenis kargo dalam pengiriman barang.
ANALISIS TINGKAT PELAYANAN DAN KEPUASAN KONSUMEN PERUSAHAAN JASA KURIR PT. X DI JAKARTA UTARA DENGAN METODE CSI DAN IPA Veronica, Veronica; Silalahi, Siska Amonalisa; Irenita, Novembriani; Pratiwi, Sekar Widyastuti
JURNAL ILMIAH M-PROGRESS Vol 15 No 1 (2025): JURNAL ILMIAH M-PROGRESS
Publisher : Feb Universitas Dirgantara Marsekal Suryadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/m-pu.v15i1.1403

Abstract

Industri logistik dan kurir memainkan peran penting dalam mendukung pertumbuhan e-commerce, khususnya di wilayah dengan persaingan tinggi seperti Jakarta Utara. Dalam konteks ini, kepuasan konsumen menjadi elemen kunci untuk mempertahankan pangsa pasar dan menarik pelanggan baru. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan konsumen terhadap layanan Perusahaan Logistik-Kurir X di Jakarta Utara menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). CSI digunakan untuk mengukur tingkat kepuasan konsumen secara kuantitatif, sedangkan IPA menganalisis kesenjangan antara tingkat kepentingan dan kinerja atribut layanan. Hasil penelitian menunjukkan bahwa nilai CSI perusahaan adalah 57,9%, yang termasuk dalam kategori "Cukup Puas." Analisis IPA mengidentifikasi beberapa atribut layanan yang masuk ke dalam kuadran prioritas utama (Concentrate Here), seperti keamanan barang, responsivitas, kemudahan klaim, dan kesediaan membantu pelanggan. Sementara itu, atribut seperti kecepatan layanan dan kepercayaan berada pada kuadran "Keep Up the Good Work" mencerminkan kekuatan perusahaan yang harus dipertahankan. Beberapa atribut lain, seperti penampilan kurir dan kondisi kendaraan, berada pada kuadran dengan prioritas rendah (Low Priority), karena dianggap kurang penting oleh konsumen. Penelitian ini memberikan rekomendasi strategis untuk meningkatkan kepuasan konsumen, seperti digitalisasi proses klaim, peningkatan keamanan barang melalui teknologi GPS, dan pelatihan kurir untuk meningkatkan responsivitas. Dengan meningkatkan atribut-atribut layanan yang berada di kuadran prioritas utama, perusahaan dapat mengoptimalkan kinerja dan memenuhi harapan konsumen secara lebih efektif. Temuan ini diharapkan dapat menjadi panduan praktis bagi perusahaan logistik-kurir dalam merumuskan strategi peningkatan kualitas layanan di pasar yang semakin kompetitif.Kata Kunci:  logistik dan kurir; kualitas pelayanan; kepuasan pelanggan; CSI; IPA
Mapping Technological Innovation for the Implementation of Green Logistics in the Indonesian Courier Express Parcel (CEP) Industry Veronica, Veronica; Irenita, Novembriani
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i6.3844

Abstract

The rapid growth of the Indonesian Courier, Express, and Parcel (CEP) sector, fueled by e-commerce, has brought economic benefits but also significant environmental challenges. This research explores the potential of technology to implement green logistics practices within the Indonesian CEP industry, contributing to the global sustainability goals. A comprehensive literature review identified key technologies like electric vehicles, drones, AI, IoT, and sustainable packaging as crucial enablers of green logistics. Challenges such as high initial costs and regulatory hurdles were acknowledged. A proposed framework integrating these technologies into CEP operations was refined based on expert interviews, emphasizing the Indonesian context and the need for government support and incentives. The research concludes that a technology-driven approach to green logistics is vital for the CEP sector's sustainable future, highlighting potential benefits and addressing implementation challenges. The refined framework provides a practical roadmap for companies in Indonesia to adopt green technologies and contribute to a greener ecosystem. Future research directions include investigating the economic impact of green logistics on the Indonesian CEP sector and exploring the role of consumer awareness and behavior in driving sustainable practices.
Evaluating Analyses Trucking Vendor Performance in Covid-19 Vaccine Delivery: A Strategic Assessment Utilizing Analytic Hierarchy Process And Technic For Order Of Preference By Similarity To Ideal Solution Methodologies (Case Study: Indonesian Freight Forwarder’s Role In 2020 Vaccine Shipment) Widyastuti Pratiwi, Sekar; Juhri, Apsada; Alfaridi S. Nasution, Nursery; Irenita, Novembriani; Budiman, Tenaka
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3186

Abstract

The purpose of this study was to determine the results of measurements of the priority vendors of the five vendors used by the company in the process of delivery COVID-19 vaccine shipment. This study uses the AHP-TOPSI (Analytic Hierarchy Process – Technic for Order of Preference by Similarity to Ideal Solution) method where the Likert scale is used as a comparison. Problem solving is done by making research using qualitative research methodology with descriptive elaboration.  Data collection is done by giving or making questionnaires to get the weight of the assessment carried out by inferring with AHP and Likert from the data collected through questionnaires shared where the respondents came from respondents who have dedication and direct links as well as have the capability to provide vendor performance assessments. The results of the research that were tested from the level of consistency were divided into 5 criteria, namely, Price, Safety, Service, Reliability and Reputation and from the results of the qualitative calculation method by distributing questionnaires from 10 experts for Five existing vendors with adding quantitative approach in TOPSIS, V.2 out as priority vendors.
Edukasi Literasi Media untuk Remaja: Menghadapi Hoaks dan Informasi Palsu di Media Sosial Keke, Yulianti; Silalahi, Siska Amonalisa; Veronica, Veronica; Irenita, Novembriani
JURNAL ABDI MASYARAKAT SABURAI Vol 6, No 01 (2025): JURNAL ABDI MASYARAKAT SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jams.v6i01.4383

Abstract

Maraknya penyebaran hoaks dan informasi palsu di media sosial menjadi tantangan serius, khususnya bagi remaja yang merupakan pengguna aktif platform digital. Rendahnya literasi media di kalangan pelajar menyebabkan mereka rentan menjadi korban maupun penyebar informasi yang menyesatkan. Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan untuk meningkatkan literasi media siswa SMK Yaspi Jaya melalui edukasi mengenai ciri-ciri hoaks, cara mendeteksi informasi palsu, serta penggunaan alat bantu verifikasi fakta (fact-checking tools). Metode yang digunakan adalah seminar interaktif dan simulasi cek fakta. Evaluasi dilakukan melalui pre-test dan post-test untuk mengukur peningkatan pemahaman peserta. Hasil kegiatan ini diharapkan akan menambah wawasan bagi para siswa SMK Yaspi Jaya dalam menangani pelanggan dan kegiatan ini dapat dinyatakan berhasil karena diikuti oleh seluruh siswa SMK Yaspi Jaya sebanyak kurang lebih 100 siswa. Hasil penyuluhan dinyatakan sangat baik sesuai dengan rencana, serta para siswa antusias mengikuti kegiatan sampai selesai dan hasil kegiatan menunjukkan adanya peningkatan signifikan pada pemahaman siswa mengenai hoaks dan kemampuan mereka dalam menyaring informasi. Kegiatan ini menunjukkan bahwa edukasi literasi media yang interaktif dan aplikatif efektif dalam membentuk generasi muda yang kritis, bijak, dan bertanggung jawab dalam menggunakan media sosial.
Analisis Standar Pelayanan Minimal (Spm) Layanan Angkutan Umum Transjakarta Terhadap Harapan Pengguna (Studi Kasus Pada Koridor 9A PGC 2 – Grogol 2) Tahun 2025 Sari, Devi Ratna; Sinaga, Elly Andriani; Astari, Rahma Ayu; Ayutia, Yolla; Irenita, Novembriani
JURNAL ILMU MANAJEMEN SABURAI Vol 11, No 1 (2025): JURNAL ILMU MANAJEMEN SABURAI (JIMS)
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jims.v11i1.4374

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh penerapan Standar Pelayanan Minimal (SPM) terhadap harapan pengguna layanan Transjakarta Koridor 9A (PGC 2 – Grogol 2). Dengan menggunakan pendekatan kuantitatif dan metode deskriptif, data dikumpulkan melalui kuesioner terhadap 100 responden dan dianalisis menggunakan metode SERVQUAL dan Importance Performance Analysis (IPA). Hasil penelitian menunjukkan adanya kesenjangan negatif antara harapan dan persepsi pengguna pada seluruh dimensi kualitas layanan, dengan dimensi responsiveness sebagai yang paling rendah. Hasil uji korelasi Pearson menunjukkan hubungan yang kuat dan signifikan antara persepsi dan harapan (r = 0,622), sementara analisis regresi menunjukkan bahwa persepsi terhadap pelayanan menjelaskan 38,7% variasi harapan pengguna. Berdasarkan hasil IPA, indikator seperti kebersihan bus, ketepatan waktu, dan sikap petugas masuk prioritas utama perbaikan. Penelitian ini merekomendasikan peningkatan kompetensi petugas, pemeliharaan fasilitas, dan penegakan aturan operasional guna memenuhi ekspektasi masyarakat terhadap layanan Transjakarta. Kata Kunci: Transjakarta, Standar Pelayanan Minimal, SERVQUAL, Harapan Pengguna, IPA
Analisis Prioritas Pengembangan Moda Transportasi Umum Di DKI Jakarta Suryobuwono, Abdullah Ade; Raga, Paulus; Nugroho, Aditya; Tampubolon, Irvan Adam; Basalamah, Zahira Aura Rahma; Irenita, Novembriani
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 2 (2021): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i2.1037

Abstract

Transportation is the main actor that is needed in the mobility activities of the people of DKI Jakarta in meeting the needs of the community. People's behavior in making a trip is something that cannot be avoided, one of which is avoiding city congestion. Transportation facilities and infrastructure, such as Transjakarta Buses and Commuter Lines for both within and between cities, need to be developed to reduce traffic accidents. The purpose of this research is to find out whether transportation services can be used properly in a fast time and at the right price and with optimal service, to know a good strategy to avoid negative impacts on the use of public transportation and to know the optimal performance in policies whose purpose is to protect public transportation. and provide a sense of security to users of public transportation. In this study, the analytical hierarchy process (AHP) method was used. The results of this study indicate that the order of priority for the development of public transportation modes in DKI Jakarta is Mass Rapid Transit (MRT), Light Rail Transit (LRT), Commuter Line (CL) and Transjakarta or Bus Rapid Transit (BRT) based on the criteria of cost, travel time, comfort, security, ease of access and medical.
Analisis Kinerja Ruas Jalan Raya Puncak (Taman Safari – Gunung Mas) Kecamatan Cisarua, Kabupaten Bogor Dengan Menggunakan Software PTV Vissim Irenita, Novembriani; Suryobuwono, Abdullah Ade; Herdian, Tedy; Purnomo, Virgy Milleniawan; Gugat, Rudy Max Damara; Ellenlies, Ellenlies
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 3 (2022): APRIL
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i3.1039

Abstract

The increasing number of Jabodetabek residents who drive to the peak area of Bogor Regency makes the Puncak highway more crowded and congested plus the width of the road does not increase and road side disturbances are experiencing The problem faced in this study is how the peak road performance on weekdays and holidays and efforts to improve road service performance on holidays. In this study, the method that will be used is traffic microsimulation using PTV Vissim software to model according to what is happening in the field. Based on the results of the PTV Vissim simulation with the guidance of the Indonesian Road Capacity Manual (MKJI 1997), the peak road service level on holidays is in bad condition with a V/C Ratio of 0.98. The use of road capacity is less than optimal, due to various side disturbances. By making road repairs through widening from 7 meters to 12 meters, and reducing various side obstacles, it will be able to produce road services from F to C or from the average speed of 2775 smp/hour and do something when the capacity value becomes 5167 smp/hour.
Co-Authors Aditya Nugroho Agustin, Muhammad Fadillah Arizki, Salma Asep Ali Thabah, Asep Ali Astari, Rahma Ayu Ayutia, Yolla Basalamah, Zahira Aura Rahma Budiman, Tenaka Dewa, Yuhas Amara Ellenlies, Ellenlies Fadhil, Dimas Nu'man Fitri, Nur Sagita Gugat, Rudy Max Damara Hakia, Zulpa Herdian, Tedy Ihsan, Tri Sandia Putri Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada L, Bagus Adi Marpaung, Edward Nursery Alfaridi S Nasution Pramesti, Rizki Rahmalta Pratiwi, Sekar Widyastuti Purnomo, Virgy Milleniawan Raga, Paulus Sari, Devi Ratna Siahaan, L. Denny Sinaga, Elly Andriani Siregar, Rania Zahra Siska Amonalisa Silalahi Suryobuwono, Abdullah Ade Tampubolon, Irvan Adam VERONICA VERONICA Widyastuti Pratiwi, Sekar Yulianti Keke