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All Journal Jurnal Ilmu Manajemen Terapan (JIMT) Fibonacci : Jurnal Ilmu Ekonomi, Manajemen dan Keuangan
Siti Komariah, Neng
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Brand Ambassador dan Harga Terhadap Loyalitas Pelanggan Erigo Melalui Kepuasan Pelanggan (Studi Kasus Perumahan Taman Narogong Indah RW 14) Bayu Sayeti, Arya; Hadita, Hadita; Siti Komariah, Neng; Puspaningtyas Faeni, Dewi; Hendayana, Yayan
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 1 (2024): Jurnal Ilmu Manajemen Terapan (September - Oktober 2024)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i1.2638

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh brand ambassador dan harga terhadap loyalitas pelanggan erigo melalui kepuasan pelanggan (studi kasus perumahan taman narogong indah rw 14). Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian kuantitatif. Sampel yang digunakan yaitu sebanyak 150 responden dan terfokus pada penduduk Perumahan Taman Narogong Indah RW 14 yang juga pernah membeli produk Erigo. Teknik pengambilan sampel menggunakan menggunakan metode purposive sampling. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan metode statistik dengan Software SmartPLS 4.0. Hasil penelitian ini menunjukan bahwa terdapat variabel yang saling berpengaruh, seperti penjelasan singkat berikut ini: 1) Brand Ambassador berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan. 2) Harga berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan. 3) Brand Ambassador berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan. 4) Harga tidak berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan. 5) Kepuasan Pelanggan berpengaruh positif dan signifikan terhadap Loyalitas Pelanggan. 6) Kepuasan Pelanggan terbukti memediasi Brand Ambassador terhadap Loyalitas Pelanggan. 7) Kepuasan Pelanggan terbukti memediasi Harga terhadap Loyalitas Pelanggan.
Pengaruh Testimoni Desain Produk dan Harga Terhadap Minat Beli Smartphone Android Infinix di Shopee (Studi Kasus Perumahan Griya Asri 2 Kabupaten Bekasi) Elzan Musyafa, Muhammad; Hadita, Hadita; Siti Komariah, Neng; Wahyu Setyawati, Novita; Jumawan, Jumawan
Fibonacci: Jurnal Ilmu Ekonomi, Manajemen dan Keuangan Vol. 1 No. 3 (2025): Fibonacci: Jurnal Ilmu Ekonomi, Manajemen, dan keuangan (Maret 2025 - Mei 2025)
Publisher : Yayasan Inovasi Akademi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63217/fibonacci.v1i3.119

Abstract

This study aims to analyze the influence of testimonials, product design, and price on the purchase intention of Infinix smartphones on Shopee, focusing on consumers in Griya Asri 2 Housing, Bekasi Regency. The research method used is quantitative with a descriptive and verification approach. Data collection techniques are carried out through a survey with a questionnaire on samples selected using the random sampling method. Data analysis uses multiple linear regression to test the relationship between independent variables (testimonials, product design, and price) with the dependent variable (purchase intention). The results of the study show that testimonials have a significant influence on purchase intention, where positive reviews from previous consumers can increase product credibility. Attractive and functional product design also contributes to increasing consumer appeal to Infinix products. In addition, competitive prices are a major factor in purchasing decisions, where consumers tend to choose products with values that match the price offered. Simultaneously, these three variables have a significant influence on consumer purchase intention, indicating that the combination of testimonials, product design, and price can create a more effective marketing strategy in increasing sales of Infinix smartphones on Shopee.
Pengaruh Kualitas Pelayanan dan Fasilitas Melalui Electronic Word of Mouth Terhadap Kepuasan Pelanggan di Kedai Mungil Davanka Putri Farhanah Putri, Chayani; Hadita, Hadita; Siti Komariah, Neng; Wahyu Setyawati, Novita; Jumawan, Jumawan
Fibonacci: Jurnal Ilmu Ekonomi, Manajemen dan Keuangan Vol. 1 No. 4 (2025): Fibonacci: Jurnal Ilmu Ekonomi, Manajemen, dan keuangan (Juni 2025 - Agustus 20
Publisher : Yayasan Inovasi Akademi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63217/fibonacci.v1i4.128

Abstract

The quantitative research method is a research approach that uses data, with a focus on measuring objective results and statistical analysis. Quantitative research also includes questions or statements that have been provided with a choice of numbers for each score. A total of 102 samples were used, the purpose of this study was to find and test the hypothesis. The tool used to assist the research process was Smart Pls version 4. The results of this study show that Service Quality has a direct and significant effect on EWOM, Facilities have a direct and significant effect on EWOM, Service Quality has no direct and insignificant effect on Customer Satisfaction, Facilities have a direct and significant effect on Customer Satisfaction, and EWOM has a direct and significant effect on Customer Satisfaction.
Co-Authors Bayu Sayeti, Arya Dewi Puspaningtyas Elzan Musyafa, Muhammad Farhanah Putri, Chayani Hadita, Hadita Jumawan, Jumawan Wahyu Setyawati, Novita Yayan Hendayana