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All Journal International Journal of Integrative Sciences International Journal of Economics, Business Management and Accounting
Wijoyo, Adhistyo
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Evaluating the Effects of Lost and Found Policies on the Efficiency of Hotel Housekeeping Operations and the Trust of Guests Wijoyo, Adhistyo; Kurniawan, Surya; Intiar, Septa; Umar A.J.; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2245

Abstract

This study examines the influence of lost and found protocols on the effectiveness of housekeeping operations and the level of trust from guests, with a specific emphasis on the integration of RFID technology in New York Hotel Melaka The research used a qualitative methodology, including semi-structured interviews, case study observations, and document reviews. It discovered that the implementation of RFID technology resulted in a 50% decrease in the time needed to handle and return lost goods. This improvement greatly enhanced operational efficiency and visitor satisfaction. The technology also enhanced staff work satisfaction by reducing manual administrative duties. The limitations of the research are twofold: firstly, it only focuses on a particular hotel, and secondly, it excludes alternative technology options. These factors may impact the generalizability of the findings. Hotels should combine innovative technology with thorough staff training and standardized procedures to improve lost and found management. This research provides novel insights on the advantages of RFID technology in managing lost and found items, so adding to a more comprehensive knowledge of how technology may improve hotel operations and increase visitor experiences
Qualitative Insights Into the Impact of Room Pricing and Facilities on Hotel Guest Satisfaction Wijoyo, Adhistyo; Agil Septian, Bagus; Intiar, Septa; Umar A.J; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2278

Abstract

This study examines the subjective effects of room cost and hotel facilities on guest satisfaction. The research investigates how visitors perceive value for money and the impact of different facilities on their entire experience via the use of in-depth interviews, focus groups, observations, and case studies. The results indicate that the degree to which room cost matches the level of services and facilities offered is a key factor in determining visitor happiness. Guests who perceive equitable price in relation to the facilities provided are more inclined to express greater happiness. The inclusion of high-end facilities such as spa services and gourmet cuisine greatly enhances the overall experience for guests, while yet maintaining the importance of critical fundamental utilities. Maximizing visitor satisfaction is crucially dependent on the combination of price strategies with high-quality amenities. The survey further reveals a range of visitor preferences and emphasizes the significance of clear and open communication on price. Suggestions for hotel management entail implementing a well-rounded strategy for pricing and facility offers, utilizing findings from qualitative research to customize services, and remaining aware of rising trends such as sustainability and technology improvements. The research offers useful insights for formulating successful tactics to improve visitor happiness and cultivate long-term loyalty in the hotel business
Enhancing Revenue and Customer Satisfaction Through Effective Hotel Bar Management Saputra, Rolando Lorenza; Wijoyo, Adhistyo
International Journal of Integrative Sciences Vol. 3 No. 6 (2024): June 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i6.10032

Abstract

This study investigates the optimal ways for effectively operating hotel bars with the goal of maximizing revenue and improving customer satisfaction. The study used a combination of qualitative and quantitative methods, focusing specifically on significant issues such as personnel training, inventory control, menu development, and incorporation of technology. Surveys generate numerical data, while interviews offer subjective insights, combining to create a comprehensive understanding of these issues. The results suggest that the presence of proficient staff, efficient inventory management systems, creative menu choices, and modern technological resources significantly improve operational efficiency and consumer satisfaction. Nevertheless, further investigation is necessary to examine the enduring impact on customer loyalty and profitability, as well as to address the challenges associated with adopting technology in different hotel environments. The aim of this research is to offer hotel managers practical recommendations for enhancing their bar operations, resulting in the establishment of remarkable guest experiences and sustainable revenue growth
Optimizing Human Resource Practices to Enhance Global Competitiveness in Higher Education Supriyono, Eko; Wijoyo, Adhistyo
International Journal of Integrative Sciences Vol. 3 No. 6 (2024): June 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i6.10033

Abstract

Amidst the period of globalization, higher education institutions are confronted with mounting pressure to compete on a worldwide level. This rivalry requires the attraction of students, faculty, and researchers with various international backgrounds and the production of high-quality, influential research. Efficient human resource management (HRM) is crucial in this particular situation. This study investigates the strategic HRM approaches that can improve the global competitiveness of higher education institutions. The research use qualitative methodologies, such as in-depth interviews and thematic analysis, to identify crucial human resource management (HRM) strategies. These strategies encompass strategic recruitment, ongoing professional development, efficient performance management, employee engagement, and leadership development. Furthermore, the study offers practical suggestions for institutions to enhance the quality of their research and education. These recommendations include engaging in strategic planning to improve academic development, encouraging student participation in research, forming partnerships with industries, investing in research infrastructure, and creating comprehensive training programs. By maximizing these human resource management (HRM) techniques, educational institutions can more effectively adjust to global difficulties, improve their international reputation, and make substantial contributions to scientific and educational progress
Co-Authors Agil Septian, Bagus Bayu A.P Eko Supriyono, Eko Kurniawan, Surya Saputra, Rolando Lorenza Septa Intiar Umar A.J Umar A.J.