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All Journal International Journal of Economics, Business Management and Accounting
Bayu A.P
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Evaluating the Effects of Lost and Found Policies on the Efficiency of Hotel Housekeeping Operations and the Trust of Guests Wijoyo, Adhistyo; Kurniawan, Surya; Intiar, Septa; Umar A.J.; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2245

Abstract

This study examines the influence of lost and found protocols on the effectiveness of housekeeping operations and the level of trust from guests, with a specific emphasis on the integration of RFID technology in New York Hotel Melaka The research used a qualitative methodology, including semi-structured interviews, case study observations, and document reviews. It discovered that the implementation of RFID technology resulted in a 50% decrease in the time needed to handle and return lost goods. This improvement greatly enhanced operational efficiency and visitor satisfaction. The technology also enhanced staff work satisfaction by reducing manual administrative duties. The limitations of the research are twofold: firstly, it only focuses on a particular hotel, and secondly, it excludes alternative technology options. These factors may impact the generalizability of the findings. Hotels should combine innovative technology with thorough staff training and standardized procedures to improve lost and found management. This research provides novel insights on the advantages of RFID technology in managing lost and found items, so adding to a more comprehensive knowledge of how technology may improve hotel operations and increase visitor experiences
Qualitative Insights Into the Impact of Room Pricing and Facilities on Hotel Guest Satisfaction Wijoyo, Adhistyo; Agil Septian, Bagus; Intiar, Septa; Umar A.J; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2278

Abstract

This study examines the subjective effects of room cost and hotel facilities on guest satisfaction. The research investigates how visitors perceive value for money and the impact of different facilities on their entire experience via the use of in-depth interviews, focus groups, observations, and case studies. The results indicate that the degree to which room cost matches the level of services and facilities offered is a key factor in determining visitor happiness. Guests who perceive equitable price in relation to the facilities provided are more inclined to express greater happiness. The inclusion of high-end facilities such as spa services and gourmet cuisine greatly enhances the overall experience for guests, while yet maintaining the importance of critical fundamental utilities. Maximizing visitor satisfaction is crucially dependent on the combination of price strategies with high-quality amenities. The survey further reveals a range of visitor preferences and emphasizes the significance of clear and open communication on price. Suggestions for hotel management entail implementing a well-rounded strategy for pricing and facility offers, utilizing findings from qualitative research to customize services, and remaining aware of rising trends such as sustainability and technology improvements. The research offers useful insights for formulating successful tactics to improve visitor happiness and cultivate long-term loyalty in the hotel business
Co-Authors Agil Septian, Bagus Kurniawan, Surya Septa Intiar Umar A.J Umar A.J. Wijoyo, Adhistyo