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All Journal MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) JUSIFO : Jurnal Sistem Informasi Wardah Computer Based Information System Journal Journal of Computer Science, Information Technology and Telecommunication Engineering (JCoSITTE) Jurnal Teknik Informatika (JUTIF) Journal of Information Technology Ampera Journal of Computer and Information Systems Ampera Journal of Software Engineering Ampera Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Sistem Cerdas dan Rekayasa Gudang Jurnal Multidisiplin Ilmu Jurnal Rekayasa Sistem Informasi dan Teknologi Prosiding Seminar Nasional Unimus Jurnal Ilmiah Sistem Informasi Jejak digital: Jurnal Ilmiah Multidisiplin Senadika
Santi, Rusmala
Prodi Sistem Informasi, Fakultas Sains Dan Teknologi, UIN Raden Fatah Palembang
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ANALISIS USER EXPERIENCE PADA WEBSITE LABORATORIUM UIN RADEN FATAH PALEMBANG MENGGUNAKAN USER EXPERIENCE QUESTIONNAIRE Elda Fitriani; Rusmala Santi; Reni Septiyanti
Computer Based Information System Journal Vol. 14 No. 2 (2026): CBIS Journal
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/503rs016

Abstract

The Integrated Laboratory Website of UIN Raden Fatah Palembang is an information and laboratory service platform used by students, lecturers, and staff. This study aims to analyze the user experience, identify aspects requiring improvement, and provide recommendations for website development using the User Experience Questionnaire (UEQ). A descriptive quantitative method was employed involving 100 respondents, with data collected through online and offline UEQ questionnaires and analyzed using the UEQ Data Analysis Tool (UEQ-DAT). The results showed mean scores of 0.95 for Attractiveness, 0.71 for Perspicuity, 0.83 for Efficiency, 0.90 for Dependability, 0.85 for Stimulation, and 0.54 for Novelty. Based on the UEQ benchmark, Perspicuity was categorized as Bad, while the other five scales were categorized as Below Average. These findings indicate that the website's User Experience still requires improvement, particularly in terms of clarity, ease of use, and innovation.
Prediksi Pengiriman Bermasalah PT Lion Express Palembang: Perbandingan Tiga Model Klasifikasi Muktiono Muktiono; Rusmala Santi
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 6 (2026): OKTOBER-NOVEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/q3ntna05

Abstract

Pengiriman bermasalah (delivery exception) menambah biaya penanganan dan menurunkan kepuasan pelanggan, tetapi proporsinya yang kecil menyulitkan identifikasi manual. Penelitian ini membandingkan Logistic Regression, Decision Tree, dan Random Forest untuk memprediksi pengiriman yang belum berstatus bukti pengiriman (non-POD) pada PT Lion Express Cabang Palembang berdasarkan area tujuan, berat tertagih, siklus, dan hari pengiriman, serta mengevaluasi penanganan ketidakseimbangan kelas. Data terdiri atas 32.475 transaksi Agustus 2026 dengan proporsi kelas bermasalah 8,52%. Data dibagi per nomor resi untuk mencegah kebocoran, hyperparameter dioptimasi dengan validasi silang 5-lipatan berkriteria PR-AUC, dan ketidakseimbangan kelas ditangani dengan SMOTENC. Pada data uji, Random Forest memperoleh ROC-AUC 0,745 (CI 95%: 0,719–0,770) dan PR-AUC 0,370 (4,3 kali nilai acak 0,085); selisihnya dengan Decision Tree tidak signifikan. SMOTENC tidak meningkatkan ROC-AUC maupun PR-AUC, tetapi menggeser titik operasi, sedangkan tuning menaikkan PR-AUC sekitar 0,03. Area tujuan merupakan fitur terpenting, diikuti hari, siklus, dan berat tertagih. Pada validasi temporal, ROC-AUC turun menjadi 0,666 dan PR-AUC 0,143, sehingga model lebih sesuai untuk prioritisasi pengawasan daripada keputusan otomatis.
Co-Authors Ahmad Bayu Rinaldo Ahmad Faizal Ali Abdul Jabbar Ibnurozi Aminullah Imal Alfresi Arpan, Atika Catur Eri Gunawan Chintia Septiani Claria Dwi Saputri Elda Fitriani Evi Fadilah, Evi Fenando, Fenando Fenny Purwani Freddy Kurnia Wijaya Gina Agiyani Greta Guardi Falla Gusmelia Testiana Heevans Ridhwan Muhammad Hery Widijanto Ida Wati Imam Kukuh Pribadi Imamulhakim Syahid Putra Indah Hidayanti Irfan Dwi Jaya Lestari, Rizky Nurfitri M Leandry Dalafranka Maya Sapta Rina Pratama Muhamad Kadafi, Muhamad Muhammad Bayu Deswara Muhammad Ramadhoni Al Furqon Muhammad Son Muarie Muktiono Muktiono Muslimin Muslimin Novita Sari Nuril Ikhsanuddin Nyanyu Siti Hamda Afrianni Octariana, Betha Panji Hastomo Reni Septiyanti Reni Septiyanti Sally Rosalina Sari, Yolita Lara Sri Rahayu Sulasma Purnama Syla Angra Azhara Utami Mizani Putri Virgiawan, Adisty Kharisma Yeni Erlika