Garuda - Garba Rujukan Digital

Towards Tax Administration 3.0: Bracing the Challenges in Mobile Application Development Sidiq, Darmawan; Raharjo, Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.915

Tax Administration 3.0 calls for tax administrations to be a high-tech adaptive organization with human touch. To that extent, tax administrations worldwide have developed mobile app as a taxpayer touchpoint. As the results of tax administrations’ digital maturity assessment shows major room for improvement, the mobile app development also faced with challenges. This study aims to investigate challenges in tax services mobile app development using M-Pajak as a case study. The descriptive qualitative approach used as our research method is composed of literature review, semi structured interview, open coding, and thematic analysis. Our study finds that M-Pajak development faces challenges related with project management and application requirements. To mitigate the challenges, it is important to ensure that projects are sufficiently staffed. Furthermore, change management must be implemented by focusing on user needs, who largely determine the application success. Meanwhile, fragmentation can be considered as the most critical challenge as it affects other challenges. Diversity of platforms and devices in which the mobile application will be operated potentially affects other factors, such as interoperability, user experience, privacy, and security. This study is important for tax administrations to anticipate challenges in developing their mobile app. Finally, this study also enriches the literature through the investigation of the mobile app development challenges in the context of tax services mobile app.

Risk Management Design and Analysis on Agile Development Project using ISO 31000 Integrated with ISO 27005: A Case Study of SiREV Application Sinulingga, Redry Maynard Ananda; Raharjo, Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 4 (December 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i4.1053

Implementing e-government in Indonesia, one example of technology adoption in the government sector is the digitalization of business processes within government agencies. SiREV application is an information system used by auditor XYZ Agency in carrying out business processes in the field of supervision. In developing this application, the agile method was chosen to accommodate several reasons starting from requirements that could not be determined at the beginning of the work implementation and changes to the application in the future that needed to be made to adapt to needs. Several obstacles are encountered in its implementation which are the familiarity of using agile methods and the security of the information while developing it. To conduct this research, we use ISO 31000:2018 and ISO 27005:2018 framework to assess the risks. This study aims to assess risk in agile project with ISO 31000 and ISO 27005 so that XYZ Agency has a design of risk management related to agile implementation in project development and information security. The results of this research showed that 24 risks were identified, consisting of 11 risks related to agile implementation and 13 risks related to information security. After doing risk evaluation from these 24 risks, 13 risks need to be handled because they are outside the organization's risk appetite, while the other 11 risks do not need to be handled because they are within the organization's risk appetite

Risk Management Design and Analysis on Agile Development Project using ISO 31000 Integrated with ISO 27005: A Case Study of SiREV Application Sinulingga, Redry Maynard Ananda; Raharjo, Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 4 (December 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i4.1053

Implementing e-government in Indonesia, one example of technology adoption in the government sector is the digitalization of business processes within government agencies. SiREV application is an information system used by auditor XYZ Agency in carrying out business processes in the field of supervision. In developing this application, the agile method was chosen to accommodate several reasons starting from requirements that could not be determined at the beginning of the work implementation and changes to the application in the future that needed to be made to adapt to needs. Several obstacles are encountered in its implementation which are the familiarity of using agile methods and the security of the information while developing it. To conduct this research, we use ISO 31000:2018 and ISO 27005:2018 framework to assess the risks. This study aims to assess risk in agile project with ISO 31000 and ISO 27005 so that XYZ Agency has a design of risk management related to agile implementation in project development and information security. The results of this research showed that 24 risks were identified, consisting of 11 risks related to agile implementation and 13 risks related to information security. After doing risk evaluation from these 24 risks, 13 risks need to be handled because they are outside the organization's risk appetite, while the other 11 risks do not need to be handled because they are within the organization's risk appetite

Optimizing development and operations from the project success perspective using the analytic hierarchy process Nugraheni, Sani Novi; Raharjo, Teguh; Trisnawaty, Ni Wayan
Computer Science and Information Technologies Vol 5, No 3: November 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v5i3.p272-282

By merging development and operation disciplines, the approach known as development and operations (DevOps) can significantly improve the efficiency and effectiveness of software development. Despite its potential benefits, successfully implementing DevOps within traditional project management frameworks presents significant challenges. This study explores the critical factors influencing the implementation of DevOps practices from the project management perspective, specifically focusing on software development projects in the Ministry of Finance. This study utilizes the analytic hierarchy process (AHP) to prioritize the critical elements of project success criteria and DevOps factors necessary for effective implementation. The findings indicate that stakeholder satisfaction, quality, and value creation are the primary criteria for project success. Moreover, knowledge and skills, collaboration and communication, and robust infrastructure are pivotal factors for facilitating DevOps within project management. The study provides actionable insights for organizations aiming to improve their project outcomes by incorporating DevOps and offers a systematic approach to decision-making using AHP. This study recognizes limitations due to its focus on specific contexts and emphasizes the need for future research in diverse organizational environments to validate and expand these findings.

Analysis of IT Risk Management on The Security of Data LMS and IT Resources Using NIST SP 800-30: English Sudarto, Reska Nugroho; Raharjo, Teguh; Trisnawaty, Ni Wayan
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4563

Learning management systems (LMS) play a critical role in modern education by facilitating communication and access to learning resources for educators and students. However, these systems are susceptible to significant IT security threats due to the sensitive nature of the data they manage, including personal information and instructional materials. This study focuses on the Kemenkumham e-learning platform used by the Ministry of Law and Human Rights in Indonesia for distance learning and online training. Despite its benefits, the platform faces various IT security risks that could compromise its functionality and data integrity. Using the NIST SP 800-30 Revision 1 framework, this research identifies four primary operational risks—data security, password vulnerabilities, process inefficiencies, and exposure to cyberattacks—and analyzes their impact. The study then proposes comprehensive mitigation strategies to address these risks. The findings provide actionable recommendations for strengthening IT security and ensuring the continuity of business processes for Kemenkumham e-learning. These results highlight the importance of robust risk management in protecting sensitive information and enhancing the resilience of e-learning systems

Determinants of Continued Use of Agile Methods: A Case Study of an E-Commerce Enabler in Indonesia Prisillia, Galuh; Raharjo , Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 1 (March 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i1.1052

Agile methodologies have gained popularity for their adaptability, faster time-to-market, and enhanced customer satisfaction. However, sustaining their use post-adoption poses challenges, including knowledge gaps, resistance to change, and communication issues. This study examines the determinants of continued use of Agile methods at PT XYZ, an e-commerce enabler in Indonesia. Using the Expectation Confirmation Model and Partial Least Squares Structural Equation Modeling, data from 61 IT staff members were analyzed to evaluate relationships between Confirmation, Perceived Usefulness, Satisfaction, and Continuance Intention. Results reveal that CO positively impacts PU and SA, while PU and SA significantly influence CI. Satisfaction emerges as a critical mediator between perceived value and continued use. These findings highlight the importance of aligning Agile practices with user expectations and perceived benefits to ensure sustained adoption. Practical implications include the need for comprehensive training, regular evaluations of team satisfaction, and organizational alignment with Agile principles.

Evaluation of Scrum Implementation and Recommendation Improvement in Software Development: a Case Study of Logistic Company XYZ Tanjung, Muhammad Fadly; Purwandari, Betty; Fedinansyah, Alex; Trisnawaty, Ni Wayan
The Indonesian Journal of Computer Science Vol. 13 No. 5 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i5.4236

PT XYZ provides a digital platform for the national logistics ecosystem and is connected to a global network. PT XYZ applies Agile as a project management methodology so that each team member can focus on continuous improvement and delivering value to customers. The framework used is Scrum during software development to complete work in Agile. However, there are problems during software development, such as failing to meet the targeted deliverables. This research evaluates the implementation of Scrum in PT XYZ and provides recommendations for improving the software development process using Scrum Evaluation Metrics based on Scrum Guide 2020 and Essentials Scrum. The research utilized mixed methods, combining quantitative data collection through questionnaires with qualitative methods involving interviews with Scrum Master and stakeholders, followed by a review of company documents. The result was processed using the Agile Maturity Model's Key Process Area (KPA) rating. The research shows that overall, the KPA rating value of 87.39% is interpreted as Fully Achieved. Recommendations for improvement focused on 27 recommendations for 61 practices that were not Fully Achieved, with high priority given to 15 recommendations. This evaluation and recommendation aim to improve the implementation of Scrum in PT XYZ and overcome the problem of backlog targets not being achieved in the Fulfillment squad.

Perancangan Arsitektur Enterprise Untuk Digital Maritim Development Center(DMDC): Studi Kasus PT Integrasi Logistik Cipta Solusi (ILCS) Octaviani, Shella; Purwandari, Betty P; Satria, Riri; Trisnawaty, Ni Wayan
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4620

Technological advancements in the port sector present significant challenges for the Digital Maritime Development Center (DMDC) in supporting the digital transformation of PT Integrasi Logistik Cipta Solusi (ILCS). The absence of an integrated Enterprise Architecture (EA) hinders DMDC's ability to design and manage digital initiatives, resulting in suboptimal alignment between technology components and business processes. This study aims to design an EA aligned with ILCS's business strategy using The Open Group Architecture Framework (TOGAF). The research approach involves analyzing business needs, conducting interviews, reviewing documents, and designing architecture across business, application, data, and technology domains. The outcome is an EA design that enhances operational efficiency, system interoperability, and continuous innovation. This study is expected to provide strategic guidance for DMDC in solidifying its role as a leading center for digital solutions development in Indonesia's maritime logistics sector.

Deciphering the Critical Success Factors of Application Development to Accelerate Digital Transformation and Service Innovation Local Bank Perspectives Apriansyah Pagua, Jeri; Raharjo, Teguh; Trisnawaty, Ni Wayan
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4736

The rapid advancement of Industry 4.0 forces local banks to accelerate digital transformation and service innovation. However, Bank ABC faces a low project success rate of only 30%. This study identifies the Critical Success Factors (CSFs) that influence application development projects in local banks using the Analytical Hierarchy Process (AHP). Eight IT Subject Matter Experts (SMEs) from Bank ABC provided expert judgment, and the analysis was conducted using R Studio. The findings highlight five dominant CSFs: leadership, project team commitment, user support, project scale, and regulatory policies. These factors are crucial in improving project success rates, optimizing decision-making, and supporting local banks’ digital transformation. This study contributes to academic research and practical implementation by providing a structured framework for evaluating and prioritizing CSFs in banking application development projects.

Determinants of Continued Use of Agile Methods: A Case Study of an E-Commerce Enabler in Indonesia Prisillia, Galuh; Raharjo , Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 1 (March 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i1.1052

Agile methodologies have gained popularity for their adaptability, faster time-to-market, and enhanced customer satisfaction. However, sustaining their use post-adoption poses challenges, including knowledge gaps, resistance to change, and communication issues. This study examines the determinants of continued use of Agile methods at PT XYZ, an e-commerce enabler in Indonesia. Using the Expectation Confirmation Model and Partial Least Squares Structural Equation Modeling, data from 61 IT staff members were analyzed to evaluate relationships between Confirmation, Perceived Usefulness, Satisfaction, and Continuance Intention. Results reveal that CO positively impacts PU and SA, while PU and SA significantly influence CI. Satisfaction emerges as a critical mediator between perceived value and continued use. These findings highlight the importance of aligning Agile practices with user expectations and perceived benefits to ensure sustained adoption. Practical implications include the need for comprehensive training, regular evaluations of team satisfaction, and organizational alignment with Agile principles.

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