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Harnessing E-Collaboration for Rural Tourism Recovery after COVID-19: Dual Analysis using SWOT and Porter’s Diamond Model Mardiana Purwaningsih; Betty Purwandari; Fathia Prinastiti Sunarso; Farisya Setiadi
Emerging Science Journal Vol 5, No 4 (2021): August
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/esj-2021-01297

Abstract

IT for rural tourism was in place before the COVID-19 pandemic emerged; however, the initiatives were intermittent and isolated. The effects of the pandemic encourage e-collaboration to accelerate the recovery of tourism. This study explores the opportunities, strategies and barriers to e-collaboration in tourism business activities. Systematic literature studies were carried out by the PRISMA approach and analyzed with the fuzzy Delphi method (FDM). Meta-analysis results are mapped in a matrix combination of SWOT and Porter’s Diamond Model. This matrix was discussed with experts selected based on their experience in IT-based collaborative activities through FDG. This study’s driving factors are management commitment, culture, trust, citizens, and local community involvement. Inhibiting factors are a lack of IT, the risk of conflict, and particular parties’ domination. Several strategies to increase e-collaboration opportunities are empowering local entrepreneurship, encouraging continuous innovation, and sharing knowledge. Conflict management and increasing trust between members need to be considered to overcome barriers to e-collaboration. This study provides a novel overview of the main issues discussed in previous tourism research regarding the importance of IT to accelerate economic recovery in the face of disruption, such as a pandemic. The study examines the case of Indonesia and hopes to become a reference for optimizing IT for the recovery of rural tourism in developing countries with similar characteristics. Doi: 10.28991/esj-2021-01297 Full Text: PDF
Factors Affecting Switching Intention from Cash on Delivery to E-Payment Services in C2C E-Commerce Transactions: COVID-19, Transaction, and Technology Perspectives Betty Purwandari; Syahrul Alam Suriazdin; Achmad Nizar Hidayanto; Suryana Setiawan; Kongkiti Phusavat; Mutia Maulida
Emerging Science Journal Vol 6 (2022): Special Issue "COVID-19: Emerging Research"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/esj-2022-SPER-010

Abstract

During the COVID-19 pandemic, the application of e-payment has rapidly increased. However, e-payment has not been able to achieve a trustworthy level in e-commerce transactions. Thus, cash payment methods with Cash On Delivery (COD) services still dominate C2C e-commerce payment transactions in Indonesia. This study aims to investigate factors that affect users' switching intentions from COD to e-payment services. The research model was adopted by using the Push-Pull-Mooring framework, integrating perceived COVID-19 risk, technology acceptance, and transaction effort. Empirical research was conducted using data from 546 COD and e-payment users in Indonesia, with Structural Equation Modelling (SEM) being used to validate the model and analyze the hypotheses. The results indicate that switching intention from COD to e-payment is significantly influenced by pull factors in e-payment, which are economic benefits, performance expectancy, effort expectancy, and critical mass. There are also two mooring factors that significantly influence the switching intention from COD to e-payment, which are trust and perceived security and privacy. This study makes a significant contribution to the literature in terms of validating a theoretical framework that emphasizes factors that influence user switching intentions from COD to e-payment in the context of the COVID-19 pandemic. This research can be a reference for Indonesian payment system regulators and e-payment service providers in formulating regulations and strategies to accelerate the spread of digital transactions in Indonesia. Doi: 10.28991/esj-2022-SPER-010 Full Text: PDF
Faktor Pendorong Keputusan Pembelian Virtual Item Pada Mobile Commerce (Studi Kasus: Game Mobile Legends) Elkaf Fahrezi Soebianto Putra; Betty Purwandari; Imairi Eitiveni; Mardiana Purwaningsih
RESEARCH : Journal of Computer, Information System & Technology Management Vol 5, No 1 (2022)
Publisher : UNIVERSITAS PGRI MADIUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/research.v5i1.12396

Abstract

MOBA atau Multiplayer Online Battle Arena atau biasa disebut action real-time strategy (ARTS) merupakan bagian dari real-time strategy (RTS). Salah satu jenis game aksi Multiplayer Online Battle Arena (MOBA) pada perangkat seluler adalah Mobile Legend. Game tersebut dibuat dan dikembangkan oleh perusahaan pengembang game dari Shanghai, China yang bernama Moonton. Game ini telah memiliki jutaan pemain di dunia. Terbukti dari sebuah market aplikasi play store dengan jumlah unduhan pada bulan April 2021 mencapai lebih dari 100 juta. Dapat disimpulkan 100 juta lebih perangkat smartphone telah menginstal game ini sejak peluncuran global untuk platform android pada 11 Juli 2016. Di Indonesia sendiri pengguna aktif bulanan dari jumlahnya mencapai 50 juta lebih, kondisi tersebut merupakan pencapaian terbesar dibandingkan dengan negara-negara lain. Adanya perkembangan sedemikian cepatnya dalam industri game, khususnya Mobile Legends, maka perlu adanya strategi bersaing secara efektif yang berfokus pada pelanggan. Penelitian ini berusaha untuk mengetahui faktor pendorong pembelian skin pada game Mobile Legends. Penelitian ini mengadopsi Theory of Consumption Value (TCV) dan juga Stimulus Organism Response sebagai dasar pembangunan model konseptual. Berdasarkan 100 data yang valid, keseluruhan hipotesis diterima. Seluruh variabel memiliki hubungan positif dan juga signifikan.
Faktor Faktor Berpengaruh Kepada Kepuasan Mahasiswa Fakultas Ilmu Komputer Universitas Indonesia (Fasilkom UI) Terhadap Pembelajaran Jarak Jauh (PJJ) Melalui Student-Centered E-Learning Environment (SCELE) Hisyam Athaya; Betty Purwandari; Imairi Eitiveni; Mardiana Purwaningsih
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 9 No 7: Spesial Issue Seminar Nasional Teknologi dan Rekayasa Informasi (SENTRIN) 2022
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2022976753

Abstract

Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepuasan mahasiswa lintas jenjang dan lintas program studi pada Fakultas Ilmu Komputer Universitas Indonesia (Fasilkom UI) terhadap penggunaan Student Centered E-Learning Environment (SCELE), sistem manajemen pembelajaran berbasis Moodle milik Fasilkom UI selama masa pembelajaran jarak jauh. Dari hasil tinjauan literatur sistematis, dibangun sebuah model dari hasil pengumpulan faktor dan indikator potensial. Model tersebut kemudian diuji menggunakan metode kuantitatif, dan hasilnya dianalisa menggunakan Structural Equation Modelling. Dari hasil yang didapatkan, dilakukan wawancara untuk memahami dan menginterpretasikan hasil riset. Dari riset yang dilakukan, dapat disimpulkan bahwa faktor-faktor yang menunjang kepuasan mahasiswa Fasilkom terhadap penggunaan SCELE adalah faktor kualitas teknikal sistem, kualitas pelajar dan kualitas sistem pembelajaran/pendidikan. AbstractThis study aims to determine factors that influence the satisfaction of Faculty of Computer Science Universitas Indonesia (Fasilkom UI) students towards the use of Fasilkom UI’s Moodle-based Student-Centered E-Learning Environment (SCELE) during mandatory distance learning. From the result of a systematic literature review, a model is built from by collecting and selecting potential factors and indicators. The model was then tested using a quantitative method, and the results were analyzed using Structural Equation Modeling. From the results obtained, interviews were conducted to understand and interpret the results of the research. From the research conducted, it can be concluded that the factors that support the satisfaction of Fasilkom UI students towards the usage of SCELE are the Technical System Quality, Learner Quality and the Educational System Quality.
Analisis Tingkat Kesadaran Keamanan Informasi: Studi Kasus Pengguna Aplikasi Perbankan Digital di Indonesia Guna Mencegah Social Engineering Taufiq Ramadhan; Betty Purwandari
Syntax Idea 86-98
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v5i1.2113

Abstract

Digital adoption, especially in the digital banking sector in Indonesia, is the fastest in Asia. The increase in the number of digital banking service utilization is faced with digital security threats. The government and banking service providers have tried various information security awareness programs, but many users are still subject to social engineering which results in loss of access to applications and material losses. The problem found is that there is no reference to the level of information security awareness among users of digital banking applications. In order for an information security awareness raising program to be effective and in line with user needs, information on the level of information security awareness is needed. This research was conducted to measure the level of information security awareness of users of digital banking applications to prevent cases of social engineering. This study uses the Knowledge-Attitude-Behaviour (KAB) model which is applied to the Human Aspects of Information Security Questionnaire (HAIS-Q) and the taxonomy of security awareness of cellular users. Research data was collected using a questionnaire and got 299 valid respondents. The results of this study indicate that the level of information security awareness of users of banking service applications in Indonesia is at a good level with a value of 81.30%. The value of each dimension of information security awareness is the knowledge dimension of 84.45% (good), the attitude dimension is 84.68% (good) and the behavioral dimension is 78.06% (average). Based on these results, there are several recommendations regarding maintaining information security awareness, namely on regulation on illegal application installation and information security awareness improvement materials to reduce the risk of social engineering.
Factors Affecting Adoption of Telemedicine for Virtual Healthcare Services in Indonesia Rima Alviani; Betty Purwandari; Imairi Eitiveni; Mardiana Purwaningsih
Journal of Information Systems Engineering and Business Intelligence Vol. 9 No. 1 (2023): April
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.9.1.47-69

Abstract

Background: The utilization of virtual healthcare services, particularly telemedicine, has been accelerated by the COVID-19 pandemic. Although the pandemic is no longer the primary concern, telemedicine still holds potential for long-term adoption. However, implementing telemedicine in Indonesia as an online platform for remote healthcare delivery still faces issues, despite its potential. Further investigation is required to identify the factors that affect its adoption and develop strategies to surmount implementation challenges. Objective: This study aims to examine and enrich knowledge about the adoption of telemedicine in Indonesia. Methods: A cross-sectional survey was conducted through an online questionnaire to collect data. Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) was employed by integrating with several factors, such as eHealth Literacy, Privacy Concerns, and Trust. Gender and age were considered as moderating variables. Data samples were analyzed using Partial Least Square – Structural Equation Modeling (PLS–SEM). Results: The findings suggest that performance expectancy, effort expectancy, social influence, eHealth literacy, and trust have a significant impact on adults’ behavioral intention to use telemedicine. However, facilitating condition, price value, and privacy concern do not show any significant effects on adults’ Behavioral Intention to Use Telemedicine.   Conclusion: This study highlights the importance of understanding adoption factors to develop effective strategies. Results show performance expectancy, effort expectancy, social influence, eHealth literacy, and trust are significant factors, while facilitating condition, price value, and privacy concern are not. The UTAUT2 model is a good predictive tool for healthcare adoption. To increase usage intention, several aspects must be considered in the implementation of telemedicine.   Keywords: Adoption, Behavioral Intention to Use, Telemedicine, UTAUT2, Virtual Healthcare.
Analysis of Factors influencing the successful use of Massive Open Online Courses (MOOCs) to prepare Digital Talent Muh Syaiful Romadhon; Betty Purwandari; Imairi Eitiveni; Mardiana Purwaningsih
Journal of Educational Science and Technology (EST) Volume 9 Number 2 August 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/est.v9i1.44936

Abstract

One type of e-learning category is Massive Open Online Courses (MOOCs). MOOCs or MOOC promote the "democratization of education" that allows education to be accessed by everyone from anywhere and anytime. The use of MOOCs gives students access to a wide variety of resources. MOOs enable students to have the sufficient storage capacity to store their materials. MOOCs have the potential to improve digital capabilities in the face of digital transformation. The intention to use MOOC is relatively high, however, in terms of class completion rate and motivation to pass on MOOC is relatively low. These conditions need to be examined to increase the success rate of MOOCs usage. This research develops a model and identifies factors that influence the successful use of MOOCs to prepare digital talent. The approach is a mixed method that collects quantitative data using an online questionnaire and qualitative data via interviews. The researcher took data from 91 samples and eight informants for interviews. In the study results, 6 out of 12 hypotheses are accepted in this study. The factors that influence a person in completing MOOC either directly or indirectly include Performance expectancy, willingness to earn certificates, MOOC quality, and Intrinsic motivation. This research also produces recommendations that can be used as consideration for parties related to MOOC.
Analisis Faktor Transformasi Digital Pelayanan Publik Pemerintah Di Era Pandemi Sari Sisilianingsih; Betty Purwandari; Imairi Eitiveni; Mardiana Purwaningsih
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 10 No 4: Agustus 2023
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2023107059

Abstract

Banyak perubahan yang terjadi dalam kehidupan masyarakat sebagai konsekuensi dari social distancing di era pandemi. Hal ini juga mempengaruhi cara pelayanan publik pemerintah kepada masyarakat yang ikut berubah akibat pembatasan sosial, di mana pelayanan tatap muka ditiadakan dan digantikan oleh layanan virtual dengan memanfaatkan teknologi informasi. Digital Government Transformation adalah teori yang digunakan dalam penelitian ini untuk melihat faktor pendorong dan penghambat proses transformasi digital khususnya pada pelayanan publik di masa pandemi. Penelitian ini bertujuan mengidentifikasi faktor-faktor yang mendukung dan menghambat serta tantangan yang dialami Indonesia selama pandemi dalam digitalisasi pelayanan publik. Penelitian ini dianalisa menggunakan Structural Equation Modelling dengan pengambilan data melalui cross sectional survey pada 208 responden. Hasil penelitian dapat disimpulkan bahwa faktor yang mendorong keberhasilan proses digitalisasi pelayanan publik di masa pandemi adalah profesionalisme dalam melayani yang tergambar dari inovasi pelayanan publik, kemampuan sumber daya manusia, dan pengalaman kerja. Sementara itu, faktor penghambat dari perspektif organisasi dan budaya seperti kurangnya panduan kepemimpinan, kurangnya koordinasi antar divisi, kurangnya dukungan operasional, budaya yang menolak perubahan, dan birokrasi yang rumit belum terbukti secara signifikan mempengaruhi proses transformasi karena hambatan tersebut tidak dapat membendung transformasi digital pelayanan masyarakat ketika dihadapkan pada kondisi pandemi Covid-19 yang membutuhkan perubahan.AbstractMany changes have occurred in people’s lives as a consequence of social distancing in pandemic era. This also affects the way government public services to the community have changed due to social restrictions, where face-to-face services are abolished and replaced by virtual services by utilizing information technology. Digital Government Transformation is the theory used in this research to see the driving and inhibiting factors of the digital transformation process. This research investigates the factors that support and hinder along with the challenges experienced in Indonesia during the pandemic in the digitalization of public services. This study used a questionnaire survey and managed to collect 208 respondents. The results of the study can be concluded that the factors that drive the successful practice of public service’s digitalization during the pandemic are professionalism in serving which is depicted from public service innovations, human resource capabilities, and work experience. Meanwhile, the inhibiting factors from the organizational and cultural perspective as lack of leadership guidance, lack of coordination between divisions, lack of operational support, a culture that resists change, and complicated bureaucracy have not proven to significantly affect the transformation process because these obstacles cannot stem the digital transformation of public services when faced with the Covid-19 pandemic condition that requires change.
Investigating challenges in Agile software development: a cross-country comparative analysis Fissalma, Hanifa; Ferdinansyah, Alex; Purwandari, Betty
International Journal of Electrical and Computer Engineering (IJECE) Vol 15, No 1: February 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijece.v15i1.pp855-869

Abstract

Agile software development has been a significant methodology in software engineering for over two decades, offering enhanced adaptability to software requirement changes, improved delivery, and better quality. However, prevalent misunderstandings in Agile implementation have limited its benefits. Hence, this study investigates the challenges faced during Agile implementation. Initial analysis was carried out from cases in Indonesia, a leading country in the software industry within the Asia-Pacific region. Using Kitchenham’s systematic literature review (SLR) methodology, fourteen distinct obstacles were identified from a database of research reports on Agile software development in Indonesia. Subsequent interviews with Agile experts in the country were conducted to validate the SLR findings. The results emphasize the critical need for a top-down strategic approach, the active participation of senior management, and the essential roles of competent scrum masters or Agile coaches. A comparative analysis with reports from other developing countries Saudi Arabia, India, Malaysia, Brazil and developed countries the UK, Belgium, Singapore, and the USA reveals common challenges. They highlight the imperative for proactive upper management leadership to steer successful Agile adoptions, particularly in organizations with entrenched top-down practices and complex hierarchical systems.
Evaluasi dan Rekomendasi Implementasi Kanban Menggunakan Scaling Agile Berdasarkan CMMI 2: Studi Kasus PT XYZ Muhammad Hezby Al Haq; Purwandari, Betty; Ferdinansyah, Alex
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4602

Abstract

PT XYZ is financial technology company and operates in Southeast Asia. PT XYZ uses Kanban with more than 300 product and engineering employees with more than 20 teams. There are problems in software development, such as non standards in large scale Kanban practices used, communication between teams and dependencies between teams. Scaling Agile based on CMMI is a method that can be used to help identify problems in large-scale software companies where team-level Agile alone is not enough. The study discusses the evaluation of Kanban implementation at PT XYZ and recommendations for improving the software development process using Scaling Agile based on CMMI 2. The research uses qualitative data where interviews were conducted with Product Owners, Engineering Managers and Software Engineers. The results of the interviews were processed using the Key Process Area (KPA) rating. Finally, investigation produced 10 recommendations for the implementation of Kanban at PT XYZ.