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All Journal Jurnal PTK dan Pendidikan Action Research Literate (ARL)
Herawati, Silviana
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Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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PENERAPAN MEDIA E-COMIC UNTUK MENINGKATKAN KEMAMPUAN BERPIKIR KRITIS SISWA KELAS V DI SEKOLAH DASAR Herawati, Silviana; Nurani, Dwi Cahaya; Susiloningsih, Esti
Jurnal PTK dan Pendidikan Vol. 11 No. 1 (2025): Januari - Juni
Publisher : Fakultas Tarbiyah dan Keguruan Universitas Islam Negeri Antasari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/ptk.v11i1.16482

Abstract

Through the use of digital e-comic media combined with the Problem Based Learning (PBL) model, this study aims to improve the critical thinking skills of fifth-grade students at SD Negeri 001 Palembang in the 2025–2026 academic year on the water cycle topic. This research employed Classroom Action Research (CAR) as its methodology and was conducted in two cycles. A total of 25 students from class 5A participated as research subjects. Tests, observations, and documentation were used as data collection methods. Based on the research findings, students’ understanding increased from the first to the second cycle. Only three students (12%) met the Minimum Mastery Criteria (MMC), and the average pretest score was only 47.2. After the implementation of Cycle I, 16 students (64%) achieved the MMC, and the average score increased to 71.6. In Cycle II, all students (100%) exceeded the MMC, with an average score of 82.4. These findings indicate that the improvement of students’ understanding of the water cycle material through the use of the Problem Based Learning approach and e-comic media was successful.
Designing Performance Management System to Increase Customer Satisfaction (Case Study at CV. Viatexindo) Herawati, Silviana; Febriansyah, Hary
Action Research Literate Vol. 8 No. 9 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i9.515

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are crucial to Indonesia's economy, particularly in West Java, where they significantly contribute to GDP and employment.  In West Java, with a population of about 49.9 million, there are over 7 million MSMEs, marking a growth of 5.83% in 2023. The Department of Cooperative and SMEs supports these businesses by managing affairs related to cooperatives, small business licenses, and development programs. The research aims to create a performance management system specifically designed for CV. Viatexindo, a textile microenterprise, in order to improve customer satisfaction through effective employee performance management. Using a combination of qualitative and quantitative approaches, the research investigates the relationship between employee performance and customer satisfaction in a microbusiness environment. The research highlights major weaknesses in company present performance management procedures through extensive analysis, which includes job analysis, the use of Management by Objectives (MBO), and feedback integration. The findings show a strong relationship between staff performance and customer complaints, emphasizing the need for a systematic performance management system. The research presents a complete methodology for incorporating customer input into performance evaluations while emphasizing continual improvement and training. The purpose is to connect staff objectives with company goals in order to decrease customer complaints and increase overall service quality. The research adds to our understanding of performance management in micro-enterprises and gives actionable information for CV. Viatexindo to adopt improvements that could lead to increased customer satisfaction and business growth.
Co-Authors Dwi Cahaya Nurani Esti Susiloningsih Hary Febriansyah