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Kurniawan, Sandy Ricky
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Economics, Econometrics & Finance Social Sciences

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The Effect Of Perception Of Training Results And Work Motivation On Frontliners Employee Performance At PT Mass Rapid Transit Jakarta (PERSERODA) Kurniawan, Sandy Ricky; Sukiman, Sukiman; Priyono, Sigit
Jurnal Ekonomi Vol. 13 No. 03 (2024): Jurnal Ekonomi, Edition July -September 2024
Publisher : SEAN Institute

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Abstract

This study aims to analyze the influence of the perception of training results and work motivation on the perfomance of fronliner employees at PT Mass Rapid Transit Jakarta (Perseroda). The research method used is a quantitative method. The sampling method employeed is non-probability sampling, with the accidental sampling technique. To determine the sample size, the author used the Slovin formula. The sample size taken was 98 respondents. The measurement tool used was a questionnaire. The analysis technique used was multiple linear regression analysis. The research results show that partially, the variable of perception of training results does not have a positive and significant effect on the perfomance of frontliner employees at PT Mass Rapid Transit Jakarta (Perseroda). However, the variable of work motivation partially has a significant and positive effect on the perfomance of frontliner employees at PT Mass Rapid Transit Jakarta (Perseroda). Simultaneously, the variables of perception of training results and work motivation significantly affect the perfomance of frontliner employees at PT Mass Rapid Transit Jakarta (Perseroda).
KUALITAS PELAYANAN TRANSPORTASI MODA RAYA TERPADU (MRT) JAKARTA Selfiana, Selfiana; Jati, Prihatina; Kurniawan, Sandy Ricky
Aliansi : Jurnal Manajemen dan Bisnis Vol 18, No 2 (2023): ALIANSI : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v18i2.524

Abstract

Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan Mass Rapid Transit (MRT) Jakarta. Penelitian dilakukan menggunakan metode deskriptif kuantitatif dan menggunakan metode angket untuk mendapatkan data mengenai kualitas pelayanan dengan mengukur indikator tangibles (bukti fisik), reliability (keandalan), responsiveness (kecepatan merespon), assurance (kepercayaan) dan empathy (empati). Hasil penelitian menunjukkan bahwa rata-rata kualitas tangibles (bukti fisik) pelayanan MRT adalah 85% (tinggi), responsiveness (kecepatan merespon) layanan MRT adalah 89% (tinggi), tingkat reliability (keandalan) pelayanan MRT adalah 84% (tinggi), assurance (kepercayaan) adalah 61% dan empathy empati adalah 94% (tinggi). Secara keseluruhan rata-rata kualitas tingkat layanan MRT adalah 83% (tinggi). Untuk dapat memperoleh tingkat layanan yang lebih berkualitas maka PT MRT disarankan untuk memperbaiki dimensi assurance (kepercayaan) khususnya indikator jaminan keselamatan dengan menyediakan informasi yang lebih masif seputar fasilitas evakuasi darurat di stasiun MRT Jakarta.
Co-Authors Jati, prihatina Priyono, Sigit Selfiana, Selfiana Sukiman Sukiman