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All Journal Jurnal Manajemen Pelayanan Publik Journal I La Galigo : Public Administration Journal PRAJA: Jurnal Ilmiah Pemerintahan PINISI Discretion Review
Syah, Syahiruddin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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PELAYANAN AIR BERSIH PERUSAHAAN DAERAH AIR MINUM TIRTA MANGKALUKU DI KOTA PALOPO kasmad kamal; Salmi Salmi; Ishak Runi
Journal I La Galigo : Public Administration Journal Vol 6, No 1 (2023): Jurnal I LA GALIGO : Public Administration Journal April 2023
Publisher : Universitas Andi Djemma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35914/ilagaligo.1887

Abstract

Perusahaan Daerah Air Minum (PDAM) sebagai badan usaha milik pemerintah daerah yang melaksanakan fungsi pelayanan menghasilkan kebutuhan air minum/bersih bagi masyarakat, diharapkan dapat memberikan pelayanan akan air bersih kepada seluruh lapisan masyarakat, membantu perkembangan dunia usaha dan menunjang kegiatan pembangunan di daerah. Menurut Parasuman, dkk, 2012, kualitas Pelayanan Publik dipengaruhi beberapa indikator Tangibles, Realibility, Responsivenss, Assurance, Emphaty. Penelitian ini bertujuan untuk mengetahui Pelayanan Air Bersih Perusahaan Daerah Air Minum Tirta Mangkaluku (PDAM TM) Terhadap Kepuasan Pelanggan Di Kota Palopo.  Penelitian ini menggunakan metode kualitatif deskriptif dimana teknik pengumpulan data yang digunakan yaitu wawancarra, observasi, dan dokumentasi. Hasil penelitian tentang Pelayanan Air Bersih Perusahaan Daerah Air Minum Tirta Mangkaluku (PDAM TM) Terhadap Kepuasan Pelanggan Di Kota Palopo. Hasil penelitian  menunjukkan bahwa dari lima indikator yang digunakan dapat dikatakan pelayanan PDAM Tirta Mangkaluku berjalan dengan baik dan cukup efektif walaupun belum maksimal pada indikator tangible.
PELAYANAN AIR BERSIH PERUSAHAAN DAERAH AIR MINUM TIRTA MANGKALUKU DI KOTA PALOPO kasmad kamal; Salmi Salmi; Ishak Runi
Journal I La Galigo : Public Administration Journal Vol 6, No 1 (2023): Jurnal I LA GALIGO : Public Administration Journal April 2023
Publisher : Universitas Andi Djemma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35914/ilagaligo.1887

Abstract

Perusahaan Daerah Air Minum (PDAM) sebagai badan usaha milik pemerintah daerah yang melaksanakan fungsi pelayanan menghasilkan kebutuhan air minum/bersih bagi masyarakat, diharapkan dapat memberikan pelayanan akan air bersih kepada seluruh lapisan masyarakat, membantu perkembangan dunia usaha dan menunjang kegiatan pembangunan di daerah. Menurut Parasuman, dkk, 2012, kualitas Pelayanan Publik dipengaruhi beberapa indikator Tangibles, Realibility, Responsivenss, Assurance, Emphaty. Penelitian ini bertujuan untuk mengetahui Pelayanan Air Bersih Perusahaan Daerah Air Minum Tirta Mangkaluku (PDAM TM) Terhadap Kepuasan Pelanggan Di Kota Palopo.  Penelitian ini menggunakan metode kualitatif deskriptif dimana teknik pengumpulan data yang digunakan yaitu wawancarra, observasi, dan dokumentasi. Hasil penelitian tentang Pelayanan Air Bersih Perusahaan Daerah Air Minum Tirta Mangkaluku (PDAM TM) Terhadap Kepuasan Pelanggan Di Kota Palopo. Hasil penelitian  menunjukkan bahwa dari lima indikator yang digunakan dapat dikatakan pelayanan PDAM Tirta Mangkaluku berjalan dengan baik dan cukup efektif walaupun belum maksimal pada indikator tangible.
Public Service Innovation on Stunting Overcoming in North Luwu Regency Idrus, Iqbal Aidar; Syah, Syahiruddin
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.54723

Abstract

The dispute of stunting tends to be a severe public health problem in Indonesia, including in North Luwu Regency. Stunting has a long-term impact on children's physical growth, cognitive development, and health. Furthermore, it has the potential to cause lasting health and social problems. Therefore, this research proposes to explore and evaluate public service innovations that have helped overcome stunting in North Luwu Regency. This research implies a qualitative method with a documentation approach and data analysis using Nvivo 12 Plus software, as well as validation through data triangulation from various sources to ensure the accuracy and trustworthiness of the findings. The findings of this study show that North Luwu Regency, through the "Kejar Stunting" Program, has significantly reduced stunting rates through stakeholder commitment, cross-sector collaboration, and a focus on prevention. With solid support from various related parties, this program reduces the prevalence of stunting and has a real positive impact on the welfare of children and families in the region. The "Kejar Stunting" program has been proven to significantly reduce stunting rates in North Luwu Regency through a comprehensive and collaborative approach. This emphasizes the importance of public service innovation in dealing with serious public health problems.
The Role of the Criminal Investigation Unit in Enhancing the Quality of Public Services in Handling Theft Cases Syah, Syahiruddin
PINISI Discretion Review Volume 7, Issue 2, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i2.65565

Abstract

The purpose of this study is to assess the public service performance of the employees at the Luwu Utara Police Department and the efforts made in addressing motor vehicle theft in Luwu Utara. This research employs a qualitative approach with descriptive-analytical methods. Data was collected from several informants, including the Chief of Police of Luwu Utara, the Deputy Chief of Police, members of the Luwu Utara Police Department, and the local community. The findings of the study indicate that the public service performance of the employees at the Luwu Utara Police Department is generally satisfactory. This conclusion is based on three indicators: responsiveness, responsibility, and accountability. The responsiveness of the officers, or their ability to understand and address the needs and desires of the community, was found to be lacking. However, the responsibility of the officers, demonstrated by their commitment to carrying out their duties, was strong. Additionally, the accountability of the officers, shown by their specialized skills in performing their respective roles and functions, was well-established.
INOVASI PELAYANAN ADMINISTRASI MELALUI WHATSAPP (PANDAWA) PADA BPJS KESEHATAN KOTA PALOPO Kamal, Kasmad; Drajat, Zakiah; Syah, Syahiruddin
PRAJA: Jurnal Ilmiah Pemerintahan Vol 13 No 1 (2025): Februari 2025
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v13i1.1830

Abstract

This research was carried out at BPJS Health Palopo City, which aims to find out how PANDAWA service innovation is implemented at BPJS Health Palopo City, using the theory of innovation characteristics according to Rogers in Sukarmin (2020), namely (1) Relative adventage or relative advantage, (2) Compatibility or suitability, (3) Complexity or complexity, (4) Trialability or ability to be tried, and (5) Observability or ease of observation. The type of research used is a descriptive method with a qualitative approach. The results of this research show that the PANDAWA service innovation at BPJS Health Palopo City has been successful, which can be seen from the five indicators used in this research, that the PANDAWA service innovation has relative advantages, where people who use this service can do so only via smartphone. without waiting in line at the office, then it is in line with the needs of people who want to provide services quickly, then the complexity only arises from technical problems in using PANDAWA services, namely network problems, then the ability to try has provided benefits for the community in using PANDAWA services, and finally ease of observation where the community is very It's easy to use this PANDAWA service.
INOVASI PELAYANAN ADMINISTRASI MELALUI WHATSAPP (PANDAWA) PADA BPJS KESEHATAN KOTA PALOPO Kamal, Kasmad; Drajat, Zakiah; Syah, Syahiruddin
PRAJA: Jurnal Ilmiah Pemerintahan Vol 13 No 1 (2025): Februari 2025
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v13i1.1830

Abstract

This research was carried out at BPJS Health Palopo City, which aims to find out how PANDAWA service innovation is implemented at BPJS Health Palopo City, using the theory of innovation characteristics according to Rogers in Sukarmin (2020), namely (1) Relative adventage or relative advantage, (2) Compatibility or suitability, (3) Complexity or complexity, (4) Trialability or ability to be tried, and (5) Observability or ease of observation. The type of research used is a descriptive method with a qualitative approach. The results of this research show that the PANDAWA service innovation at BPJS Health Palopo City has been successful, which can be seen from the five indicators used in this research, that the PANDAWA service innovation has relative advantages, where people who use this service can do so only via smartphone. without waiting in line at the office, then it is in line with the needs of people who want to provide services quickly, then the complexity only arises from technical problems in using PANDAWA services, namely network problems, then the ability to try has provided benefits for the community in using PANDAWA services, and finally ease of observation where the community is very It's easy to use this PANDAWA service.
INOVASI PELAYANAN ADMINISTRASI MELALUI WHATSAPP (PANDAWA) PADA BPJS KESEHATAN KOTA PALOPO Kamal, Kasmad; Drajat, Zakiah; Syah, Syahiruddin
PRAJA: Jurnal Ilmiah Pemerintahan Vol 13 No 1 (2025): Februari 2025
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v13i1.1830

Abstract

This research was carried out at BPJS Health Palopo City, which aims to find out how PANDAWA service innovation is implemented at BPJS Health Palopo City, using the theory of innovation characteristics according to Rogers in Sukarmin (2020), namely (1) Relative adventage or relative advantage, (2) Compatibility or suitability, (3) Complexity or complexity, (4) Trialability or ability to be tried, and (5) Observability or ease of observation. The type of research used is a descriptive method with a qualitative approach. The results of this research show that the PANDAWA service innovation at BPJS Health Palopo City has been successful, which can be seen from the five indicators used in this research, that the PANDAWA service innovation has relative advantages, where people who use this service can do so only via smartphone. without waiting in line at the office, then it is in line with the needs of people who want to provide services quickly, then the complexity only arises from technical problems in using PANDAWA services, namely network problems, then the ability to try has provided benefits for the community in using PANDAWA services, and finally ease of observation where the community is very It's easy to use this PANDAWA service.
Enhancing Public Service Quality through Strategic Management at the Public Service Mall Syah, Syahiruddin; Bastian, Bastian; Baharuddin, Aris
PINISI Discretion Review Volume 8, Issue 2, March 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i2.74006

Abstract

Efforts to improve public service are crucial for enhancing welfare, with one of the main focuses being in the field of public services. The Luwu Regency Government plays an important role in the delivery of these public services. This study aims to analyze the strategies for improving the quality of public services at the Public Service Mall (MPP) of Luwu Regency, with the hope of providing encouragement for the local government to continue improving the quality of services provided. This research uses a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The data obtained are then analyzed and contextualized with applicable standards in accordance with relevant literature studies. This research is located at the Investment and One-Stop Integrated Service Office, which is responsible for the operations of the MPP of Luwu Regency. The research findings indicate that there are five key aspects in the strategy to improve public service quality at the MPP of Luwu Regency. These five aspects are the core strategy, consequence strategy, customer strategy, monitoring strategy, and cultural strategy. The core strategy focuses on improving employee performance and providing adequate facilities and infrastructure. The consequence strategy emphasizes accountability and transparency through the implementation of e-government and community feedback mechanisms. The customer strategy aims to ensure excellent service by guaranteeing quality that meets public expectations. The monitoring strategy uses the Community Satisfaction Index (IKM) as the basis for evaluating and improving services. Finally, the cultural strategy emphasizes the adjustment of values and ethics in public service to align with the community's environmental conditions.
PERAN DINAS PARIWISATA DALAM PENGELOLAAN PEMBANGUNAN OBJEK WISATA KOTA PALOPO (Studi Kasus Objek Wisata Batu Papan Kota Palopo) Sulfiani, andi ni'mah; Syah, Syahiruddin
Journal I La Galigo : Public Administration Journal Vol. 5 No. 2 (2022): Jurnal I La Galigo : Public Administration Journal, Oktober 2022
Publisher : Universitas Andi Djemma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35914/ilagaligo.1589

Abstract

Penelitian ini bertujuan untuk mengetahui peran Dinas Pariwisata dalam pengelolaan pembangunan objek wisata Kota Palopo. Dinas Pariwisata sebagai pengelola objek wisata berperan sebagai Motivator, Fasilitator, dan Dinamisator. dalam mewujudkan objek wisata yang dapat meningkatkan ketertarikan wisatawan yang berkunjung serta mensejahterakan masyarakat disekitar objek wisata. Jenis penelitian yang kami gunakan adalah jenis penelitian kualitatif dengan pendekatan deskriptif, dimana ada data yang diperoleh melalui observasi, wawancara dan dokumentasi.Adapun informan dalam penelitian ini sebanyak tiga orang  diantaranya Kepala Dinas Pengembangan Destinasi dan Usaha ekonomi kreatif Pariwisata Kota Palopo, Ketua Kelompok sadar wisata, dan pelapak wisata dalam hal ini masyarakat. Hasil penelitian kami menunjukkan bahwa peran Dinas Pariwisata dalam meningkatkan kualitas objek wisata, pemerintah melakukan berbagai pengembangan yaitu dengan melakukan pembaharuan yang unik sesuai dengan visi dan misi dinas terkait. Namun di balik itu semua kami masih mendapatkan fakta yang menjadi penghambat dalam mewujudkan kualitas objek wisata sesuai yang kami maksud dalam hal ini antara lain: fasilitas, infrastruktur, sarana dan prasarana Yang sangat membutuhkan tinjauan ulang agar pemerintah dapat mengetahui kondisional lapangan objek wisata teryata sampai saat ini belum mampu mewujudkan suksesnya program yang ada sesuai visi dan misi dinas pariwisata.
Quality of Public Service at Bara Permai Health Center, Palopo City Syah, Syahiruddin; Rhamadan, Aldian; Kamal, Kasmad
PINISI Discretion Review Volume 5, Issue 2, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i2.31786

Abstract

The purpose of this study was to determine the quality of public services at the Bara Permai Health Center, Palopo City. To achieve this goal, qualitative methods are used with descriptive data elaboration. A data collection technique is carried out by observation, interviews and documentation using qualitative descriptive analysis techniques. The results of the research show that in terms of (1) Tangible Dimensions, the assessment of the quality of public services at the Bara Health Center in the tangible dimension shows that the quality of service is still low. This is caused by the inconvenience of the service place. The discomfort is caused by a fan that is still lacking. (2) Dimension of Reliability, the results of quality measurements carried out on the dimension of reliability show that the quality of service is good. This is due to the skill of employees in using service tools such as using computers. (3) Dimensions of Responsiveness, the assessment of service quality at the Bara Permai Health Center in the dimension of responsiveness shows that the officers in providing services have responded to all service users. The officers have also provided fast, precise, and careful service. (4) Dimension of Assurance, the assessment of service quality at Bara Permai Health Center in the dimension of assurance shows that officers in providing services have provided guarantees on time, cost and legality in services. (5) Dimensions of Empathy the assessment of service quality at the Bara Permai Health Center, the dimensions of empathy indicate that the quality of service is good. This is due to the friendliness of employees in serving the community, namely the empathetic attitude of service officers shown by giving smiles, greetings and greetings to the community when doing services.
Co-Authors Aris Baharuddin BASTIAN BASTIAN, BASTIAN Iqbal Aidar Idrus, Iqbal Aidar Ishak Runi Rhamadan, Aldian Sulfiani, Andi Ni'mah