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All Journal Jurnal Manajemen Pelayanan Publik Journal I La Galigo : Public Administration Journal PRAJA: Jurnal Ilmiah Pemerintahan PINISI Discretion Review
Syah, Syahiruddin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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Journal : PINISI Discretion Review

 1 
The Role of the Criminal Investigation Unit in Enhancing the Quality of Public Services in Handling Theft Cases Syah, Syahiruddin
PINISI Discretion Review Volume 7, Issue 2, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i2.65565

Abstract

The purpose of this study is to assess the public service performance of the employees at the Luwu Utara Police Department and the efforts made in addressing motor vehicle theft in Luwu Utara. This research employs a qualitative approach with descriptive-analytical methods. Data was collected from several informants, including the Chief of Police of Luwu Utara, the Deputy Chief of Police, members of the Luwu Utara Police Department, and the local community. The findings of the study indicate that the public service performance of the employees at the Luwu Utara Police Department is generally satisfactory. This conclusion is based on three indicators: responsiveness, responsibility, and accountability. The responsiveness of the officers, or their ability to understand and address the needs and desires of the community, was found to be lacking. However, the responsibility of the officers, demonstrated by their commitment to carrying out their duties, was strong. Additionally, the accountability of the officers, shown by their specialized skills in performing their respective roles and functions, was well-established.
Enhancing Public Service Quality through Strategic Management at the Public Service Mall Syah, Syahiruddin; Bastian, Bastian; Baharuddin, Aris
PINISI Discretion Review Volume 8, Issue 2, March 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i2.74006

Abstract

Efforts to improve public service are crucial for enhancing welfare, with one of the main focuses being in the field of public services. The Luwu Regency Government plays an important role in the delivery of these public services. This study aims to analyze the strategies for improving the quality of public services at the Public Service Mall (MPP) of Luwu Regency, with the hope of providing encouragement for the local government to continue improving the quality of services provided. This research uses a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The data obtained are then analyzed and contextualized with applicable standards in accordance with relevant literature studies. This research is located at the Investment and One-Stop Integrated Service Office, which is responsible for the operations of the MPP of Luwu Regency. The research findings indicate that there are five key aspects in the strategy to improve public service quality at the MPP of Luwu Regency. These five aspects are the core strategy, consequence strategy, customer strategy, monitoring strategy, and cultural strategy. The core strategy focuses on improving employee performance and providing adequate facilities and infrastructure. The consequence strategy emphasizes accountability and transparency through the implementation of e-government and community feedback mechanisms. The customer strategy aims to ensure excellent service by guaranteeing quality that meets public expectations. The monitoring strategy uses the Community Satisfaction Index (IKM) as the basis for evaluating and improving services. Finally, the cultural strategy emphasizes the adjustment of values and ethics in public service to align with the community's environmental conditions.
Quality of Public Service at Bara Permai Health Center, Palopo City Syah, Syahiruddin; Rhamadan, Aldian; Kamal, Kasmad
PINISI Discretion Review Volume 5, Issue 2, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i2.31786

Abstract

The purpose of this study was to determine the quality of public services at the Bara Permai Health Center, Palopo City. To achieve this goal, qualitative methods are used with descriptive data elaboration. A data collection technique is carried out by observation, interviews and documentation using qualitative descriptive analysis techniques. The results of the research show that in terms of (1) Tangible Dimensions, the assessment of the quality of public services at the Bara Health Center in the tangible dimension shows that the quality of service is still low. This is caused by the inconvenience of the service place. The discomfort is caused by a fan that is still lacking. (2) Dimension of Reliability, the results of quality measurements carried out on the dimension of reliability show that the quality of service is good. This is due to the skill of employees in using service tools such as using computers. (3) Dimensions of Responsiveness, the assessment of service quality at the Bara Permai Health Center in the dimension of responsiveness shows that the officers in providing services have responded to all service users. The officers have also provided fast, precise, and careful service. (4) Dimension of Assurance, the assessment of service quality at Bara Permai Health Center in the dimension of assurance shows that officers in providing services have provided guarantees on time, cost and legality in services. (5) Dimensions of Empathy the assessment of service quality at the Bara Permai Health Center, the dimensions of empathy indicate that the quality of service is good. This is due to the friendliness of employees in serving the community, namely the empathetic attitude of service officers shown by giving smiles, greetings and greetings to the community when doing services.
Co-Authors Aris Baharuddin BASTIAN BASTIAN, BASTIAN Iqbal Aidar Idrus, Iqbal Aidar Ishak Runi Rhamadan, Aldian Sulfiani, Andi Ni'mah