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All Journal EKONOMIKA45 Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Mohammad Zein Alfiansyah
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance

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Journal : EKONOMIKA45

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Analisis Peran Pemilik Objek Pariwisata dalam Meningkatkan Kualitas Pelayanan di Lembah Curugan Gunung Putri Mohammad Zein Alfiansyah
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 12 No. 2 (2025): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v12i2.4425

Abstract

This study aims to investigate the involvement of tourism site owners in enhancing the service quality at Lembah Curugan Gunung Putri. A qualitative approach with a descriptive method was employed in this research. Four key informants were selected purposively, including the owner, manager, a full-time staff member, and a daily worker. Data collection was carried out through in-depth interviews, direct observation, and document analysis. The findings reveal that the owner's role in improving service quality has not been fully optimized. The main contributing factors are the lack of effective communication between the owner and the staff, as well as insufficient facilities and infrastructure.
Co-Authors Devi Agrianti Hilma Sadatil Alawiyah Ilham Fadillah Pramana Nurleni Nurleni Resya Dwi Marselina Vinni Imania