Article Per Year (5 Year)
p-Index From 2021 - 2026
0.659
P-Index
This Author published in this journals
All Journal Benefit: Jurnal Manajemen dan Bisnis Golden Ratio of Community Services and Dedication Golden Ratio of Data in Summary
Rezky Ratnasari Taufan
Fakultas Ekonomi Dan Bisnis, Universitas Muslim Indonesia, Makassar
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Menyelidiki Loyalitas Millenial pada Transportasi Online; Studi Mediasi berbasis SEM-PLS Muhammad Ashoer; Muhammad Haerdiansyah Syahnur; Rezky Ratnasari Taufan; Andi Nursiskawanti Siangka
Benefit: Jurnal Manajemen dan Bisnis Volume 5 No 2 Desember 2020
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v5i2.11179

Abstract

The massive transformation of consumer behaviour on the online transportation network platform in Indonesia has still not yet answered comprehensively. We have identified and evaluated several latent constructs based on prior research review. Hence, we investigate the effect of electronic customer relationship management (e-CRM) on e-satisfaction and e-loyalty of online transportation costumer. We applied a causality approach method to measure the primary data, and then we selected respondents with purposive sampling technique which have met the predetermined criterion. In total, there was 142 customer have participated in this online survey. To examine the primary data, we used the variance-based analysis of Structural Equation Model (SEM) - Partial Least Square (PLS) analytical instruments. The results have a significant managerial and theoretical contribution to the stakeholder to make a customer keep loyal in ever-changing e-commerce business in Indonesia.
Utilization of Antiseptic Soap as an Effort to Maintain Community Economic Stability in Padang Lampe Village, Pangkep-South Sulawesi Province Rezky Ratnasari Taufan; Nurina Saffanah
Golden Ratio of Community Services and Dedication Vol. 2 No. 2 (2022): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grcsd.v2i2.232

Abstract

This plant has economic value and is beneficial for health as a medicine for mouth infections and cavities, treats skin diseases, reduces inflammation, reduces diarrhea, prevents nausea and stomach pain, and reduces cholesterol. With the availability of land, most of which is forest, local people use it to grow corn and herbs. The residents of Padanglampe Village are also experiencing economic instability due to the post-pandemic COVID-19, and many villagers do not have permanent jobs. So that requires them to have an independent business, one of which is making antiseptic soap made from lemongrass, which grows on plantations and in front of the house. In the service program that will be carried out in the form of assistance in making antiseptic soap, the benefit that the community will obtain is that the target community has an understanding and knowledge of how to process herbal plants into products with the sale value.
The Influence of Motivation and Compensation on Performance Employees : Case Study from Social Service of the City of Makassar, Indonesia Rezky Ratnasari Taufan A
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.598

Abstract

This study aims to determine the effect of motivation and compensation on employee performance at the Makassar City Social Service. This study uses questionnaire data sourced from Makassar City Social Service Employees The method used in this research is multiple regression analysis method using a questionnaire. The population in this study were employees of the Makassar City Social Service and the sample in this study were 79 employees of the Makassar City Social Service selected through the saturated sample method. The results of this study indicate that based on partial tests motivation and compensation have a positive and significant effect on employee performance and based on simultaneous tests motivation and compensation have a positive and significant effect on employee performance.
The Effect of Service Quality on Visitor Satisfaction Rezky Ratnasari Taufan A
Golden Ratio of Data in Summary Vol. 3 No. 2 (2023): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v3i2.706

Abstract

This study aims to analyze the impact of service quality on customer satisfaction at Sabar Restaurant in Soppeng Regency, Indonesia. With the increasing competition in the culinary sector, service quality has become a key factor in attracting and retaining customers. This research uses a quantitative approach with a descriptive method, where primary data was obtained through questionnaires and interviews with 99 visitors to Sabar Restaurant, selected through accidental sampling from a total of 18,000 visitors over the past six months in 2023. The variables studied include physical evidence, reliability, responsiveness, assurance, and empathy, and their impact on customer satisfaction. Multiple linear regression analysis was used to test the relationship between these variables. The results show that physical evidence, reliability, and responsiveness do not significantly affect customer satisfaction, although they are expected as standard service features. However, empathy has a positive and significant influence, highlighting the importance of a good relationship between the company and its customers in creating satisfaction. These findings suggest that restaurant managers should focus more on empathy in their services to enhance customer satisfaction and loyalty.
Co-Authors Andi Nursiskawanti Siangka Muhammad Ashoer Muhammad Haerdiansyah Syahnur Nurina Saffanah