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All Journal Equator Journal of Management and Entrepreneurship eCo-Buss Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Heriyadi Heriyadi
Universitas Tanjungpura
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Does Festival Quality Effect Psychological Well-being Through Festival Value and Festival Satisfaction? Fadhilah Jihan Faezha; Titik Rosnani; Ramadania Ramadania; Heriyadi Heriyadi; Wenny Pebrianti
eCo-Buss Vol. 7 No. 2 (2024): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v7i2.1785

Abstract

  This study investigates the impact of festival quality on the psychological well-being of attendees at The Eras Tour in Indonesia, emphasizing the mediating roles of festival value and satisfaction. The background highlights the increasing significance of large-scale music events, which necessitate high-quality experiences to enhance attendee satisfaction and well-being. The research aims to explore how festival quality influences psychological well-being through perceived value and satisfaction. A questionnaire was administered to 190 Indonesian respondents who attended the concert, using a 5-point Likert scale for measurement. The analysis employed Partial Least Squares Structural Equation Modelling (PLS-SEM) to evaluate the relationships among variables. Results indicate that festival quality positively affects both festival value and psychological well-being, confirming that higher quality leads to greater perceived value and emotional responses. While festival satisfaction did not significantly mediate this relationship, festival value emerged as a crucial mediator. These findings suggest that enhancing festival quality can improve attendees' psychological well-being, offering practical implications for event organizers to focus on aspects such as venue selection and service quality to foster a more satisfying experience. Future research should explore the long-term effects of these variables and develop validated measurement scales for better empirical comparisons.
PENGARUH DAYA TARIK TAWARAN PESAING DAN KEMUDAHAN PELAYANAN KREDIT TERHADAP KEINGINAN MEMINJAM DENGAN KEPUASAN ANGGOTA SEBAGAI VARIABEL MEDIASI (STUDI PADA ANGGOTA CU MUARA KASIH) Erowin Erowin; Heriyadi Heriyadi; Juniwati Juniwati
Equator Journal of Management and Entrepreneurship (EJME) Vol 11, No 04 (2023): Equator Journal of Management and Entrepreneurship
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/ejme.v11i04.62290

Abstract

Tren pemulihan ekonomi Indonesia terus berlanjut dan semakin menguat, untuk mendorong munculnya usaha-usaha baru diperlukan akses modal bagi pelaku usaha, baik dari perbankan maupun lembaga keuangan non bank, seperti CU Muara Kasih. Tujuan dari penelitian ini adalah untuk menguji pengaruh daya tarik tawaran pesaing dan kemudahan pelayanan kredit terhadap keinginan meminjam dengan kepuasan anggota sebagai variabel mediasi. Populasi dalam penelitian ini adalah seluruh anggota CU Muara Kasih per 30 Juni 2022. Dalam penelitian ini digunakan teknik purposive sampling dalam proses pengambilan sampel dan ukuran sampel ditentukan dengan menggunakan rumus Slovin yaitu sebanyak 150 responden. Teknik pengumpulan data melalui kuesioner dan wawancara. Analisis data yang digunakan adalah metode Structural Equation Model (SEM) dengan metode Partial Least Square (PLS). Hasil penelitian ini menunjukkan bahwa: (1) daya tarik tawaran pesaing berpengaruh negatif dan signifikan terhadap keinginan meminjam dengan nilai -0,117 dan P-Value 0,032. (2) daya tarik tawaran pesaing berpengaruh negatif dan tidak signifikan terhadap kepuasan anggota dengan nilai -0,017 dan P-Value 0,717. (3) kemudahan pelayanan kredit berpengaruh positif dan tidak signifikan terhadap keinginan meminjam dengan nilai 0,134 dan P-Value 0,101. (4) kemudahan pelayanan kredit berpengaruh positif dan signifikan terhadap kepuasan anggota dengan nilai 0,660 dan P-Value 0,000. (5) kepuasan anggota berpengaruh positif dan signifikan terhadap keinginan meminjam dengan nilai 0,615 P-Value 0,000. (6) kepuasan anggota tidak memediasi pengaruh daya tarik tawaran pesaing terhadap keinginan meminjam dengan nilai -0,011 dengan P-Value, 0,717, dan (7) kepuasan anggota memediasi pengaruh kemudahan pelayanan kredit terhadap keinginan meminjam dengan nilai 0,406 dengan P-Value, 0,000
Pengaruh Negative Customer Experience dan Alternative Attractiveness terhadap Switching Intention dengan Dissatisfaction sebagai Variabel Intervening pada Produk MS Glow Isnawati Isnawati; Heriyadi Heriyadi; Wenny Pebrianti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11325

Abstract

The Indonesian skincare industry is characterized by intense competition, making consumers highly sensitive to negative experiences and the attractiveness of alternative brands. This study aims to analyze the effect of negative customer experience and alternative attractiveness on switching intention, with dissatisfaction as an intervening variable among MS Glow consumers in Indonesia. A quantitative approach was employed using a survey method, and the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The sample consisted of MS Glow consumers who had used the products and experienced negative outcomes. The results indicate that negative customer experience and alternative attractiveness have a positive and significant effect on dissatisfaction. Furthermore, dissatisfaction has a positive and significant effect on switching intention. Both negative customer experience and alternative attractiveness also directly influence switching intention. Mediation analysis confirms that dissatisfaction plays a significant intervening role. These findings highlight the importance of managing customer experience and strengthening competitive advantages to reduce brand switching intentions in the local skincare industry.
Co-Authors Erowin Erowin Fadhilah Jihan Faezha Isnawati Isnawati Juniwati Juniwati Ramadania Ramadania, Ramadania Titik Rosnani Wenny Pebrianti