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All Journal Jurnal Indonesia Sosial Sains Jurnal Cendekia Ilmiah
Yani Restiani Widjaja
ARS University
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Strategi Pelayanan Berbasis Teknologi Dalam Manajemen Rumah Sakit : Solusi Digital Untuk Peningkatan Efisiensi Dan Kepuasan Pasien Kevin Aldio Putra; Ardelia Maharani; Yani Restiani Widjaja; Purwadhi Purwadhi
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 1: Desember 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i1.6507

Abstract

Penelitian literatur review bertujuan untuk mengetahui Strategi pelayanan berbasis teknologi dalam manajemen rumah sakit untuk peningkatan efisiensi dan kepuasan pasien. Desain penelitian ini termasuk literature review yaitu penelitian yang menemukan teori dan menganalisanya. Hasil penelitian literature review ini yaitu adanya solusi dalam strategi pelayanan berbasis teknologi untuk peningkatan efisiensi dan kepuasan pasien, tidak ada kesenjangan dalam penelitian ini. Penelitian literature review diperkuat dengan 10 jurnal nasional. Teknologi berbasis digital dalam manajemen rumah sakit memberikan peluang besar untuk meningkatkan efisiensi layanan, mengurangi biaya operasional, dan meningkatkan kepuasan pasien. Strategi seperti SIMRS, RME, pemasaran digital, telemedicine, dan AR telah membuktikan efektivitasnya dalam berbagai penelitian. Namun, keberhasilan implementasi memerlukan dukungan regulasi yang memadai, pelatihan intensif untuk tenaga kerja, dan investasi yang tepat dalam infrastruktur teknologi.
Digital Transformation of Hospital Information Management System (SIMRS) as an Organizational Performance Improvement Strategy: A Literature Review Alendra Chakramurty; Chichie Winnie Nasution; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Indonesia Sosial Sains Vol. 7 No. 7 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i7.2420

Abstract

Digital transformation in the health sector has become a global and national priority agenda. Hospital Management Information System (SIMRS) is the backbone of digital transformation in healthcare institutions. This study aims to examine the role of SIMRS as a management strategy that drives improvements in hospital organizational performance through a systematic literature review. The method used was narrative literature review by analyzing 20 articles published in 2020–2024 from PubMed, Garuda, and Google Scholar databases. The results show that integrative SIMRS implementation has been proven to improve operational efficiency (average waiting time reduction of 35–45%), clinical data accuracy, patient satisfaction, and support data-driven strategic decision-making. However, main challenges include human resource resistance, infrastructure limitations, and weak data governance. The success of digital transformation requires strategic leadership, organizational readiness, continuous HR training, and system integration with accreditation platforms (KARS/JCI). This study concludes that SIMRS is not merely a technological tool, but a strategic management instrument that, when comprehensively implemented, will enhance the competitiveness and sustainability of hospitals in the era of National Health Insurance.
Co-Authors Alendra Chakramurty Ardelia Maharani Chichie Winnie Nasution Kevin Aldio Putra Purwadhi Purwadhi