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All Journal Jurnal Indonesia Sosial Sains Indonesian Journal of Innovation Multidisipliner Research Jurnal Cendekia Ilmiah
Yani Restiani Widjaja
ARS University
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Strategi Pelayanan Berbasis Teknologi Dalam Manajemen Rumah Sakit : Solusi Digital Untuk Peningkatan Efisiensi Dan Kepuasan Pasien Kevin Aldio Putra; Ardelia Maharani; Yani Restiani Widjaja; Purwadhi Purwadhi
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 1: Desember 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i1.6507

Abstract

Penelitian literatur review bertujuan untuk mengetahui Strategi pelayanan berbasis teknologi dalam manajemen rumah sakit untuk peningkatan efisiensi dan kepuasan pasien. Desain penelitian ini termasuk literature review yaitu penelitian yang menemukan teori dan menganalisanya. Hasil penelitian literature review ini yaitu adanya solusi dalam strategi pelayanan berbasis teknologi untuk peningkatan efisiensi dan kepuasan pasien, tidak ada kesenjangan dalam penelitian ini. Penelitian literature review diperkuat dengan 10 jurnal nasional. Teknologi berbasis digital dalam manajemen rumah sakit memberikan peluang besar untuk meningkatkan efisiensi layanan, mengurangi biaya operasional, dan meningkatkan kepuasan pasien. Strategi seperti SIMRS, RME, pemasaran digital, telemedicine, dan AR telah membuktikan efektivitasnya dalam berbagai penelitian. Namun, keberhasilan implementasi memerlukan dukungan regulasi yang memadai, pelatihan intensif untuk tenaga kerja, dan investasi yang tepat dalam infrastruktur teknologi.
Digital Transformation of Hospital Information Management System (SIMRS) as an Organizational Performance Improvement Strategy: A Literature Review Alendra Chakramurty; Chichie Winnie Nasution; Purwadhi Purwadhi; Yani Restiani Widjaja
Jurnal Indonesia Sosial Sains Vol. 7 No. 7 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i7.2420

Abstract

Digital transformation in the health sector has become a global and national priority agenda. Hospital Management Information System (SIMRS) is the backbone of digital transformation in healthcare institutions. This study aims to examine the role of SIMRS as a management strategy that drives improvements in hospital organizational performance through a systematic literature review. The method used was narrative literature review by analyzing 20 articles published in 2020–2024 from PubMed, Garuda, and Google Scholar databases. The results show that integrative SIMRS implementation has been proven to improve operational efficiency (average waiting time reduction of 35–45%), clinical data accuracy, patient satisfaction, and support data-driven strategic decision-making. However, main challenges include human resource resistance, infrastructure limitations, and weak data governance. The success of digital transformation requires strategic leadership, organizational readiness, continuous HR training, and system integration with accreditation platforms (KARS/JCI). This study concludes that SIMRS is not merely a technological tool, but a strategic management instrument that, when comprehensively implemented, will enhance the competitiveness and sustainability of hospitals in the era of National Health Insurance.
Compliance-To-Competitive Advantage Framework: A Digital Transformation Strategy for Hospitals Based on Regulatory Compliance, Operational Efficiency, and Service Value Purwadhi; Yani Restiani Widjaja; Tan Fransisca Dian; Elsa Fitriani
Jurnal Indonesia Sosial Sains Vol. 7 No. 7 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i7.2443

Abstract

Hospital digital transformation is often narrowly understood as an administrative obligation to comply with regulations, particularly the implementation of Electronic Medical Records and the integration of national health data. However, when managed as an organizational strategy, digital transformation can be a crucial instrument for improving operational efficiency, strengthening service quality, and building a hospital's competitive advantage. This article aims to develop a conceptual framework for hospital digital transformation based on regulations, operational efficiency, and service value through a narrative literature review approach. The literature was analyzed thematically by combining the perspectives of strategic management, digital transformation, electronic medical records, Indonesian health regulations, the resource-based view, and dynamic capabilities. The study results indicate that hospital digital transformation should not stop at regulatory compliance but should be directed at business process integration, data utilization for decision-making, strengthening the organization's digital capabilities, and creating value for patients and stakeholders. This article proposes the Compliance-to-Competitive Advantage Framework, a step-by-step model that links digital regulatory pressures with the development of digital capabilities, operational efficiency, service value, and competitive advantage. This framework can serve as a practical guide for hospital management in designing a digital transformation that not only fulfills obligations but also generates strategic value.
Integrasi Manajemen Strategis dan Transformasi Digital dalam Meningkatkan Kinerja Organisasi Rumah Sakit: Narrative Review Oktavianus Harry Ebrian; Yudi Agustinus Allositandi; Purwadhi Purwadhi; Yani Restiani Widjaja
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 3 (2026): Juli - September
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i3.2061

Abstract

Transformasi digital mendorong rumah sakit untuk mengubah proses pelayanan, tata kelola informasi, pengelolaan sumber daya, dan pengambilan keputusan. Namun, penerapan teknologi tidak selalu menghasilkan peningkatan kinerja apabila tidak terintegrasi dengan arah strategis organisasi. Kajian ini bertujuan menganalisis hubungan antara manajemen strategis, transformasi digital, dan kinerja organisasi rumah sakit serta mengidentifikasi faktor yang memengaruhi keberhasilan implementasinya. Penelitian menggunakan metode kajian literatur naratif terhadap artikel ilmiah, buku akademik, dan dokumen kebijakan yang membahas manajemen strategis, sistem informasi rumah sakit, rekam medis elektronik, telemedicine, Picture Archiving and Communication System, big data analytics, dan artificial intelligence. Data dianalisis menggunakan sintesis tematik berdasarkan proses manajemen strategis, bentuk transformasi digital, dampak organisasi, tantangan implementasi, dan arah pengembangan. Hasil kajian menunjukkan bahwa integrasi strategi dan teknologi digital dapat meningkatkan efisiensi operasional, mutu dan keselamatan pelayanan, pengalaman pasien, produktivitas tenaga kerja, serta kualitas pengambilan keputusan manajerial. Namun, manfaat tersebut dipengaruhi oleh kesesuaian teknologi dengan kebutuhan organisasi, kesiapan sumber daya manusia, interoperabilitas sistem, tata kelola dan keamanan data, kemampuan pembiayaan, serta kepemimpinan. Rumah sakit perlu menerapkan transformasi digital secara bertahap, terukur, dan berbasis kebutuhan strategis. Evaluasi juga perlu mencakup dampak terhadap proses, pengguna, pasien, mutu pelayanan, dan keberlanjutan organisasi.
Co-Authors Alendra Chakramurty Ardelia Maharani Chichie Winnie Nasution Elsa Fitriani Kevin Aldio Putra Oktavianus Harry Ebrian Purwadhi Purwadhi Purwadhi Tan Fransisca Dian Yudi Agustinus Allositandi