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All Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Gudang Jurnal Multidisiplin Ilmu International Journal of Management, Accounting & Finance
Damajanti Sri Lestari
Universitas Dr. Soetomo
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Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kinerja Karyawan Dengan Self-Efficacy Sebagai Variabel Mediasi Malika Izdihar Azzahro; Damajanti Sri Lestari; Anita Asnawi; Priyanto Priyanto
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 1 (2026): Februari 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i1.6267

Abstract

Human resources (HR) are an important asset that determines the success or failure of an organization. The importance of integrating training, motivation, and self-efficacy into HR management and development strategies that are not only oriented towards improving competence but also strengthening psychological aspects that support sustainable performance. This study uses a quantitative approach with an associative research type that aims to analyze the effect of training and work motivation on employee performance with self-efficacy as a mediating variable. This approach was chosen because it is able to explain the causal relationship between variables and test the mediating role in the research model. Overall, the results of the study confirm that employee performance in this context is more influenced by internal psychological factors, namely motivation and self-efficacy, than by external interventions such as training. These findings have practical implications for organizations that improving performance requires not only training programs but also strategies to strengthen motivation and build self-confidence through positive feedback, challenging assignments, and a supportive work environment. Based on the results of the study conducted on the influence of training and work motivation on employee performance with self-efficacy as a mediating variable, it can be concluded that training and work motivation have different effects on improving the performance of white-collar employees in Surabaya. Thus, this study confirms that improving employee performance is more effectively achieved through strengthening work motivation and increasing self-efficacy than by relying solely on formal training.  
Pengaruh Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Perusahaan Umum Daerah Air Minum Surya Sembada Kota Surabaya Friza Adiva; Liling Listyawati; Damajanti Sri Lestari
Gudang Jurnal Multidisiplin Ilmu Vol. 4 No. 2 (2026): GJMI - Februari
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v4i2.2052

Abstract

Penelitian ini bertujuan menguji dan menjelaskan pengaruh kondisi lingkungan kerja serta tingkat disiplin kerja terhadap performa pegawai pada Divisi Logistik Perumda Air Minum Surya Sembada Kota Surabaya. Studi menggunakan pendekatan kuantitatif dengan rancangan asosiatif kausal untuk melihat hubungan sebab-akibat antarvariabel. Jumlah populasi tercatat 66 orang, kemudian ditentukan sampel sebanyak 57 responden melalui perhitungan rumus Slovin dan teknik proportionate random sampling. Pengumpulan data dilakukan menggunakan kuesioner berskala Likert dan dianalisis melalui regresi linier berganda berbantuan perangkat lunak SPSS. Seluruh instrumen terbukti valid dan reliabel dengan nilai Cronbach’s Alpha 0,957. Pengujian asumsi klasik menunjukkan data memenuhi syarat normalitas serta tidak ditemukan gejala multikolinearitas maupun heteroskedastisitas. Secara parsial, lingkungan kerja berpengaruh positif signifikan terhadap kinerja (t = 9,034; sig = 0,000), demikian pula disiplin kerja (t = 6,478; sig = 0,000). Secara simultan kedua variabel juga berpengaruh signifikan (F = 60,828; sig = 0,000). Nilai R² sebesar 0,692 mengindikasikan bahwa 69,2% variasi kinerja pegawai dapat dijelaskan oleh lingkungan kerja dan disiplin kerja. Artinya, perbaikan kualitas lingkungan kerja dan konsistensi penerapan disiplin menjadi elemen penting dalam peningkatan kinerja unit logistik.
The Effect of Service Quality, Promotion, and Price on Customer Satisfaction in Pt. Pos Indonesia (Persero) Pati Dhea Romadhona Achmadi; Sarwani Sarwani; Dian Ferriswara; Damajanti Sri Lestari
International Journal of Management, Accounting & Finance (KBIJMAF) Vol. 3 No. 1 (2026): January: International Journal of Management, Accounting & Finance (KBIJMAF)
Publisher : LPPM STIE Kasih Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70142/kbijmaf.v3i1.390

Abstract

PT Pos Indonesia (Persero), as a long-established Indonesian state-owned enterprise, faces increasing competitive pressure in the logistics industry due to the rapid growth of e-commerce and the emergence of digital-based private courier services. This study focuses on the Pati Branch Post Office, which has experienced rising delivery demand while continuing to encounter challenges related to service quality, promotional effectiveness, and customer price perceptions—factors that potentially influence customer satisfaction. The study aims to analyze the partial and simultaneous effects of service quality, promotion, and pricing on customer satisfaction at the Pati Branch Post Office. A quantitative research approach was employed using survey data collected through questionnaires distributed to customers. The data were analyzed using multiple linear regression to examine the relationships among variables. The results indicate that service quality is the most dominant factor influencing customer satisfaction. Promotion and pricing also have a statistically significant effect, although their influence is relatively weaker compared to service quality. These findings highlight the importance for PT Pos Indonesia to prioritize improvements in service reliability, responsiveness, and assurance to enhance the overall customer experience. In addition, strengthening digital-based promotional strategies and implementing value-based pricing are shown to positively shape customer perceptions. Overall, this study concludes that improving customer satisfaction at the Pati Branch Post Office is primarily driven by service quality enhancement, supported by effective promotion and appropriate pricing strategies aligned with customer value expectations.
Co-Authors Anita Asnawi Dhea Romadhona Achmadi Dian Ferriswara Friza Adiva Liling Listyawati Malika Izdihar Azzahro Priyanto Priyanto Sarwani Sarwani