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This Author published in this journals
All Journal Journal of Economic, Bussines and Accounting (COSTING) International Journal of Management, Accounting & Finance Harmony Management: International Journal of Management Science and Business Educational Dynamics: International Journal of Education and Social Sciences International Journal of Social Welfare and Family Law
Dian Ferriswara
Universitas Dr. Soetomo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Workload and Stress: Their Effects on Job Satisfaction at PT. Inhutani I Umi Gresik Listin Anggraini; Dian Ferriswara; Galuh Ajeng Ayuningtiyas; Anita Asnawi
Harmony Management: International Journal of Management Science and Business Vol. 2 No. 3 (2025): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v2i3.357

Abstract

This study examines the impact of workload and work stress on employee job satisfaction at PT Inhutani I UMI Gresik, a wood-processing company operating under Perum Perhutani. The research employed a quantitative design with an associative (causal) approach to identify the extent to which workload and stress contribute to variations in job satisfaction. Data were collected through questionnaires distributed to 48 employees selected using a simple random sampling method. The analytical process involved validity and reliability testing, classical assumption tests, multiple linear regression, as well as t-tests, F-tests, and the coefficient of determination (R²). The results indicate that workload and work stress, when considered simultaneously, have a significant influence on job satisfaction. However, partial testing revealed that workload did not exert a significant effect, while work stress had a statistically significant negative impact on satisfaction. Regression analysis further demonstrated that work stress emerged as the dominant predictor, accounting for a larger proportion of variance compared to workload, as reflected by the higher beta coefficient and partial determination value. These findings suggest that while workload may serve as a motivator when maintained within reasonable limits, unmanaged stress arising from role ambiguity, conflicting demands, and organizational pressures significantly undermines job satisfaction. The study underscores the importance of stress management strategies within organizations, particularly in high-demand industries such as forestry and wood processing. Practical implications include the need for supportive leadership, effective communication, realistic target-setting, and the implementation of employee assistance programs. By addressing stress more effectively, organizations can enhance employee well-being, foster greater job satisfaction, and ultimately improve overall organizational performance.
ANALISIS EFEKTIVITAS SISTEM INFORMASI LOGISTIK GUNA MENDUKUNG TRANSPARANSI DAN AKUNTABILITAS DALAM PELAKSANAAN PEMILIHAN KEPALA DAERAH DI KABUPATEN BANGKALAN Samsul Arifin; Dian Ferriswara; Aris Sunarya
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/1xn1y002

Abstract

Pemilihan Kepala Daerah (Pilkada) merupakan bagian penting dari perjalanan demokrasi lokal yang menuntut penyelenggaraan yang transparan, akuntabel, dan efektif. Dalam konteks tersebut pengelolaan logistik menjadi salah satu unsur yang menentukan kelancaran dan legitimasi proses pemilu. Untuk menjawab tantangan tata kelola logistik yang selama ini masih bersifat manual dan rawan kesalahan Komisi Pemilihan Umum (KPU) menghadirkan Sistem Informasi Logistik (SILOG) sebagai inovasi digital yang diharapkan mampu memperkuat integritas penyelenggaraan Pilkada. Penelitian ini bertujuan mengevaluasi efektivitas SILOG dalam mendukung transparansi dan akuntabilitas penyelenggaraan Pilkada Serentak di Kabupaten Bangkalan serta memahami bagaimana sistem ini bekerja tidak hanya sebagai perangkat teknologi, tetapi juga sebagai praktik sosial yang dijalankan oleh manusia di berbagai tingkat pelaksana. Penelitian menggunakan pendekatan kualitatif deskriptif dengan model evaluasi CIPP (Context, Input, Process, Product) yang dikembangkan oleh Daniel L. Stufflebeam (1971). Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan studi dokumentasi yang kemudian dianalisis secara tematik dan reflektif. Hasil penelitian menunjukkan bahwa SILOG mampu meningkatkan efektivitas pelaporan, memperjelas alur distribusi logistik, dan memperkuat mekanisme pertanggungjawaban publik. Namun efektivitas ini masih dipengaruhi oleh keterbatasan sumber daya manusia, stabilitas jaringan internet di wilayah tertentu serta literasi digital yang belum merata.
The Effect of Service Quality, Promotion, and Price on Customer Satisfaction in Pt. Pos Indonesia (Persero) Pati Dhea Romadhona Achmadi; Sarwani Sarwani; Dian Ferriswara; Damajanti Sri Lestari
International Journal of Management, Accounting & Finance (KBIJMAF) Vol. 3 No. 1 (2026): January: International Journal of Management, Accounting & Finance (KBIJMAF)
Publisher : LPPM STIE Kasih Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70142/kbijmaf.v3i1.390

Abstract

PT Pos Indonesia (Persero), as a long-established Indonesian state-owned enterprise, faces increasing competitive pressure in the logistics industry due to the rapid growth of e-commerce and the emergence of digital-based private courier services. This study focuses on the Pati Branch Post Office, which has experienced rising delivery demand while continuing to encounter challenges related to service quality, promotional effectiveness, and customer price perceptions—factors that potentially influence customer satisfaction. The study aims to analyze the partial and simultaneous effects of service quality, promotion, and pricing on customer satisfaction at the Pati Branch Post Office. A quantitative research approach was employed using survey data collected through questionnaires distributed to customers. The data were analyzed using multiple linear regression to examine the relationships among variables. The results indicate that service quality is the most dominant factor influencing customer satisfaction. Promotion and pricing also have a statistically significant effect, although their influence is relatively weaker compared to service quality. These findings highlight the importance for PT Pos Indonesia to prioritize improvements in service reliability, responsiveness, and assurance to enhance the overall customer experience. In addition, strengthening digital-based promotional strategies and implementing value-based pricing are shown to positively shape customer perceptions. Overall, this study concludes that improving customer satisfaction at the Pati Branch Post Office is primarily driven by service quality enhancement, supported by effective promotion and appropriate pricing strategies aligned with customer value expectations.
Adaptive Governance in The Bantul Regency Regional House of Representatives (DPRD) in Responding to Regional Strategic Issues Titis Ajeng Ganis Mareti; Ulul Albab; Dian Ferriswara
Educational Dynamics: International Journal of Education and Social Sciences Vol. 3 No. 3 (2026): July: Educational Dynamics: International Journal of Education and Social Scien
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/educationaldynamics.v3i3.328

Abstract

This study aims to analyze the adaptive governance practices implemented by the Bantul Regency Regional House of Representatives (DPRD) in responding to various strategic regional issues. A qualitative approach with a case study design was employed. Data were collected through in-depth interviews with the DPRD Speaker, commission members, the DPRD Secretary, Secretariat officials, and representatives from regional government agencies, supplemented by observations of the legislative process and document analysis. Data analysis utilized the interactive model developed by Miles, Huberman, and Saldaña, comprising data condensation, data display, and conclusion drawing and verification. The findings indicate that the Bantul Regency DPRD’s adaptive capacity is manifested through flexibility in legislative agenda-setting, continuous institutional learning, and multi-stakeholder collaboration at every stage of the policy process. Collaboration with the local government, academics, civil society organizations, the media, and the public contributes to higher-quality decision-making thatis more responsive and participatory. The study also identified several challenges, namely political dynamics among stakeholders, limited inter-institutional data integration, and suboptimal continuous policy evaluation. Based on these findings, the study develops an adaptive governance model consisting of five dimensions: adaptive leadership, institutional learning, decision-making flexibility, multi-stakeholder collaboration, and feedback-based policy evaluation. This research extends the application of the adaptive governance concept to local legislative bodies and offers practical implications for strengthening DPRD governance to make it more adaptive, responsive, and sustainable in the face of changing strategic environments.
Evaluation of Immigration Policy on Foreign Nationals at the Class I Special Immigration Office TPI Surabaya Moch. Garda Pangestu; Ulul Albab; Dian Ferriswara
International Journal of Social Welfare and Family Law Vol. 3 No. 4 (2026): October: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i4.728

Abstract

This study evaluates the immigration policy applied to foreign nationals at the Class I Special Immigration Office TPI Surabaya under Law Number 6 of 2011 on Immigration. Indonesian scholarship on this policy has largely asked whether it is executed as prescribed; it has rarely asked whether the results obtained justify the resources committed and resolve the problem that gave rise to the policy. The study therefore adopts an evaluative rather than an implementation lens, applying the six criteria formulated by Dunn: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. A qualitative evaluative case study was conducted through semi-structured interviews with officials of the information and communication unit, the intelligence and enforcement unit, and the stay-permit unit, interviews with foreign nationals as service users, direct observation of service and supervision procedures, and documentary analysis of annual reports, enforcement records, and the 2024 budget document. The office performs strongly on efficiency and responsiveness: an electronic visa is issued within one day, a limited stay permit can be processed entirely from abroad, and passport endorsement is completed in one to two working days, supported by an operating budget of Rp29,831,987,000 in 2024, equivalent to approximately Rp53,700 for each foreign arrival and departure recorded at Juanda. Effectiveness is confirmed for service-delivery targets but is weaker for supervisory targets: 192 enforcement actions were recorded between 2022 and 2024, of which 114 were deportations, against 293,712 foreign arrivals in 2024 alone. Adequacy is the weakest criterion, because supervision reaches documentary compliance far more reliably than it reaches the actual activities of foreign nationals in the field. Equity varies across categories of foreign nationals, and appropriateness is qualified by an unresolved tension between facilitating mobility and controlling it. The study recommends reorienting internal evaluation from output counts toward outcome indicators, converting the Foreigner Supervision Team from a coordinating forum into a joint operating mechanism with a shared database, and institutionalising periodic compliance evaluation of issued stay permits.
Co-Authors Anita Asnawi Aris Sunarya Damajanti Sri Lestari Dhea Romadhona Achmadi Galuh Ajeng Ayuningtiyas Listin Anggraini Moch. Garda Pangestu Samsul Arifin Sarwani Sarwani Titis Ajeng Ganis Mareti Ulul Albab