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All Journal Siber Journal of Transportation and Logistics International Journal of Psychology and Health Science
Suryaman Suryaman
Universitas Winaya Mukti, Jawa Barat, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Nursing

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The Influence of Medical Service Quality and Price on Patient Satisfaction and Its Impact on Patient Loyalty (Study on Patients of Pro Medika Laboratory, Bandung City) Dwi Suntariyani; Agus Mulyana; Suryaman Suryaman
International Journal of Psychology and Health Science Vol. 1 No. 4 (2023): International Journal of Psychology and Health Science (October-December 2023)
Publisher : Greenation Publisher & Yayasan Global Research National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijphs.v1i4.699

Abstract

The purpose of this study was to obtain an overview of service quality, Value, Patient Satisfaction, and Patient Loyalty at the Pro Medika Laboratory in Bandung City; and to determine the direct and indirect influence of Service Quality and Price on Patient Satisfaction and Patient Loyalty; and to analyze the influence of Patient Satisfaction on Patient Loyalty. The research method used in this study was a descriptive survey and an explanatory survey, the unit of analysis in this study was Patients at the Pro Medika Laboratory in Bandung City with a sample of 30 people. The type of investigation was causality, and the time horizon in this study was cross-sectional. This study concluded that Service Quality, Price, Patient Satisfaction and Patient Loyalty at the Pro Medika Laboratory in Bandung City were in good condition, quite affordable, satisfying and quite loyal. In addition, service quality and price have a positive and significant influence on patient satisfaction and patient loyalty at the Pro Medika Laboratory in Bandung City. Likewise, patient satisfaction has a positive and significant influence on patient loyalty.
The Effect of Training and Competence on Job Satisfaction (Study on Employees at The Subdistrict Office Lengkong Bandung City) Yulia Rosiana; Deden Komar Priatna; Suryaman Suryaman
Siber Journal of Transportation and Logistics Vol. 1 No. 1 (2023): (SJTL) Siber Journal of Transportation and Logistics (April 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i1.288

Abstract

Lengkong District Office of Bandung City as the implementing element of the Regional Government Policy in Bandung in terms of implementing services directly to the community. Optimization of job satisfaction is also related to the new Bandung City regional regulations relating to compensation or benefits for improving the performance of each employee, so that the implementation of a government performance is able to provide service to stakeholders and the community in a prime and transparent and accountable manner. But in reality there is job satisfaction for employees of the Lengkong District Office in Bandung City is still not optimal when viewed from the main tasks and functions that are the responsibility. This is evidenced by the finding of conditions regarding the implementation of training programs that are structural and functional in nature that have not been optimally implemented and competencies that are not according to their abilities. The purpose of this study is to describe training, competence, and job satisfaction and analyze the effect of training and competency on employee job satisfaction. The method used is descriptive survey method and explanatory survey. The type of investigation in this study is causality. The unit of analysis of employees of the Lengkong District Office in Bandung City with a population of 32 employees. Time horizon in this study is cross sectional and the analytical method used is frequency distribution and path analysis. Based on the results of the research and discussion, it can be found that the implementation of the training is quite in accordance with the needs of the organization. the competencies of the employees are quite appropriate. Training and competencies jointly affect employee job satisfaction, but when viewed partially, it turns out that training has a more dominant influence on employee job satisfaction than competence.
Co-Authors Agus Mulyana Dwi Suntariyani Komar Priatna, Deden Yulia Rosiana