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All Journal Sosiohumaniora Jurnal Kebijakan dan Administrasi Publik Jurnal Manajemen Pelayanan Publik Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Jurnal Penelitian Pendidikan Indonesia JKAP (Jurnal Kebijakan dan Administrasi Publik)
Ramadhan, Sukma Aditya
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Jurnal Manajemen Pelayanan Publik

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Building Citizen Satisfaction with E-Government Services: A Case Study of the Population Administration Information System (SIAK) Ramadhan, Sukma Aditya; Pribadi, Ulung
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.55866

Abstract

In the era of globalization and digital transformation, e-government has become the main strategy for the government to improve public services. Despite progress, citizen satisfaction remains important. This research focuses on Indonesia's Population Administration Information System (SIAK). Using a quantitative research design and Structural Equation Modeling (SEM-PLS), we analyzed factors such as trust in the government, its perceived usefulness, perceived quality of electronic services, and digital literacy. Our findings show that digital literacy and the quality of electronic services significantly affect citizen satisfaction. Trust in the government has a positive effect but is not significant. To increase citizen satisfaction, Indonesia must prioritize improving digital literacy and the quality of electronic services. This will ensure that e-government initiatives effectively meet the needs and expectations of its citizens.
Evaluation of Infrastructure and Cybersecurity in Supporting the Digital Transformation of Public Services in Tangerang City Kosasih, Achmad; Aditya, Toddy; Ramadhan, Sukma Aditya
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65900

Abstract

This research aims to evaluate the readiness of digital infrastructure and cybersecurity in supporting the digital transformation of public services in Tangerang City, especially the Tangerang LIVE application. The application is designed to integrate various public services in one digital platform, but data shows a decline in the use of features by the public. This study uses a quantitative approach with Structural Equation Modeling (SEM) to test the relationship between digital infrastructure, cybersecurity, and digital public services. The results of the study show that cybersecurity has a greater influence in building public trust in digital public service applications compared to digital infrastructure. While digital infrastructure is important to support accessibility and efficiency, security factors including awareness, system readiness, and threat resilience play a greater role in ensuring sustainability and user trust. Therefore, the simultaneous strengthening of these two factors is critical to ensuring the successful digital transformation of safe, efficient, and reliable public services
Co-Authors Achmad Kosasih, Achmad Achmad Nurmandi AL Hamdi, Ridho Eko Priyo Purnomo Hermawan, Dharma Isbandi, Fitri Susiswani Misran Misran Nurhakim Nurhakim Rahmatullah, Salsabila Suswanta Toddy Aditya Ulung Pribadi, Ulung Yusuf Fadli, Yusuf