Article Per Year (5 Year)
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This Author published in this journals
All Journal Greenation International Journal of Tourism and Management
Gratia Atanka Barus
Institut Transportasi dan Logistik Trisakti
Economics, Econometrics & Finance

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Evaluation of Service Quality: Aviation Security, Customer Value and Airport Accessibility (Library Research) Gratia Atanka Barus; Kamsariaty; Prima Widiyanto; Dewi Ulfah Arini; Mochammad Subagio
Greenation International Journal of Tourism and Management Vol. 2 No. 1 (2024): (GIJTM) Greenation International Journal of Tourism and Management (March 2024
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i1.162

Abstract

Abstract: Within the field of marketing management science, the paper assessing service quality: aviation security, customer value, and airport accessibility is a scientific literature review. The goal of this essay is to develop a hypothesis about the relationship between factors so that it can be utilized for future studies in the field of human resource management. The descriptive qualitative research methodology is applied. Relevant data from earlier studies was gathered for this study from academic web resources like Publish or Perish, Google Scholar, digital reference books, and Sinta journals. The findings of this paper are as follows: 1) Aviation security influences the evaluation of service quality; 2) Customer value influences the evaluation of service quality; and 3) Airport accessibility influences the evaluation of service quality. Keyword: Evaluation of Service Quality, Aviation Security, Customer Value, Airport Accessibility
Co-Authors Dewi Ulfah Arini Kamsariaty Mochammad Subagio Prima Widiyanto