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All Journal Journal of Health Policy and Management Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat Indonesian Journal of Global Health research Prosiding University Research Colloquium International Journal of Health Science and Technology JOURNAL OF Qualitative Health Research & Case Studies Reports
Masitoh, Rohayati
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Humanities Computer Science & IT Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health

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Journal : JOURNAL OF Qualitative Health Research

 1 
Kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap Sani, Zul Fadli; Imallah, Rosiana Nur; Masitoh, Rohayati
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2276

Abstract

Background: Patient satisfaction in hospitals can be achieved through the quality of nursing services provided, one of which is nurse reliability. Nurses with reliability are those who meet patient expectations, such as keeping promises, resolving problems effectively, providing satisfaction, and demonstrating a trustworthy attitude. Purpose: To determine the relationship between nursing service reliability and patient satisfaction in inpatient wards. Method: This quantitative study used a descriptive correlation design with a cross-sectional approach. The sampling technique used purposive sampling, with a sample size of 97 respondents. The research instrument used a questionnaire. Data analysis used the Kendall Tau test. Results: The reliability of nursing services was categorized as good by 81 respondents (83.5%), while patient satisfaction was categorized as satisfied by 78 respondents (80.4%). The data analysis yielded a value of 0.015 <0.05. Conclusion: There is a relationship between nursing service reliability and patient satisfaction in inpatient wards.   Keywords: Nursing Services; Patient Satisfaction; Reliability.   Pendahuluan: Kepuasan pasien di rumah sakit dapat tercipta dari kualitas pelayanan keperawatan yang diberikan salah satunya adalah kehandalan perawat. Perawat yang memiliki kehandalan yaitu kemampuan untuk memenuhi harapan pasien seperti menepati janji, menyelesaikan permasalahan dengan baik, memberikan kepuasan, serta menunjukkan sikap yang dapat dipercaya. Tujuan: Untuk mengetahui hubungan kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap. Metode: Penelitian kuantitatif dengan rancangan deskriptif korelasi dengan pendekatan cross sectional. Teknik pengambilan sampel menggunakan Purposive Sampling, dengan jumlah sampel 97 responden. Instrumen penelitian menggunakan kuesioner. Analisis data menggunakan Uji Kendall Tau. Hasil: Kehandalan pelayanan keperawatan mayoritas berada pada kategori baik sebanyak 81 responden (83,5%) dengan kepuasan pasien berada pada kategori puas sebanyak 78 responden (80,4%). Hasil analisis data diperoleh nilai 0.015<0.05. Simpulan: Terdapat hubungan antara kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap.   Kata Kunci : Kehandalan; Pelayanan Keperawatan; Kepuasan Pasien
Quality of nursing work life dengan kejadian burnout perawat di instalasi rawat intensif Praditha, Mersya Rikhsan; Masitoh, Rohayati; Kurniasih, Yuni
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2334

Abstract

Background: Nurses are healthcare workers who provide direct care and play a significant role in the quality of hospital services. High work demands, especially for nurses in intensive care units (ICU, HCU, NICU, and PICU), make them more susceptible to work stress and burnout. One important factor influencing burnout is the quality of nursing work life (QNWL), which encompasses work-home balance, work design, work context, and the work environment. Purpose: To determine the relationship between quality of nursing work life and nurse burnout. Method: This study used a quantitative descriptive correlation design and a cross-sectional approach. The population was nurses in the Intensive Care Unit of Panembahan Senopati Bantul Regional Hospital. A total sampling technique was used to select 47 nurses. Data were collected using a quality of nursing work life and burnout questionnaire. Analysis used the Spearman rank test. Results: The correlation coefficient was 0.105 (very weak) with a significance level of 0.481 >0.05 for the quality of nursing work life and burnout variables. Conclusion: Quality of nursing work life does not affect nurse burnout.   Keywords: Burnout; Nurse; Quality Of Nursing Work Life.   Pendahuluan: Perawat merupakan tenaga kesehatan yang memberikan pelayanan langsung dan berperan besar dalam kualitas layanan rumah sakit. Tuntutan kerja yang tinggi, terutama pada perawat ruang intensif seperti ICU, HCU, NICU, dan PICU, membuat mereka lebih rentan mengalami stres kerja dan burnout. Salah satu faktor penting yang berpengaruh terhadap burnout adalah quality of nursing work life (QNWL) yang mencakup keseimbangan kerja dan rumah, desain kerja, konteks kerja, dan lingkungan dunia kerja. Tujuan: Untuk mengetahui hubungan quality of nursing work life dengan kejadian burnout perawat. Metode: Jenis penelitian yang digunakan adalah penelitian kuantitatif dengan desain deskriptif korelasi dan pendekatan waktu yang digunakan adalah cross-sectional. Populasi penelitian ini merupakan perawat di Instalasi Rawat Intensif RSUD Panembahan Senopati Bantul, sampel diambil dengan Teknik Total Sampling sebanyak 47 perawat. Data dikumpulkan dengan menggunakan kuesioner quality of nursing work life dan burnout. Uji analisis menggunakan spearman rank test Hasil: Nilai koefisien korelasi 0.105 (sangat lemah) dengan signifikansi sebesar 0.481 >0.05 pada variabel quality of nursing work life dan burnout. Simpulan: Quality of nursing work life tidak mempengaruhi burnout perawat.   Kata Kunci: Burnout; Perawat; Quality Of Nursing Work Life.
Co-Authors Amry, Riza Yulina Asih, Esthi Budhi Hapsari, Agustina Retno Imallah, Rosiana Nur Mahmudah, Ani Mashunatul Nurmaningsih, Nurmaningsih Nuryani, Isti Praditha, Mersya Rikhsan Putri, Rismauli Agista Rahmawati, Kiki Rokhmah, Noor Ariyani Sani, Zul Fadli Taghsya Dhaneswara Patya Wahyuningsih, Christiana Sri Yuni Kurniasih, Yuni