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All Journal Ensiklopedia of Journal Jurnal Cakrawala Promkes Jurnal Pengabdian Masyarakat (Jupemas)
Putri, Sely Aprianda Syah
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Arts Humanities Computer Science & IT Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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UPDATE KNOWLEDGE: PERAN GENDER DAN MASA KERJA TERHADAP MOTIVASI KERJA PERAWAT DI RAWAT INAP RUMAH SAKIT Rejeki, Mirah; Rizky, Wahyu; Putri, Sely Aprianda Syah; Oktavia, Fania; Oktaviani, Afifah Nurwidad; Valentina, Amara; Putri, Tika Kusuma; Ayu, Ajeng Karisma; Ferianti, Amalia Diah
Jurnal Pengabdian Masyarakat (Jupemas) Vol. 5 No. 2 (2024)
Publisher : Universitas Bakti Tunas Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36465/jupemas.v5i2.1387

Abstract

Quantitative workload can be expressed as the amount of work required to fulfil a patient's medical needs. High-quality workload represents a high level of responsibility in patient care. Nurses' workload is the most important predictor of mental health, stress, job dissatisfaction, fatigue, and the presence of burnout. This service activity aims to provide and increase student knowledge about the Effect of Gender and Years of Service on Work Motivation of Nurses in Hospital Inpatients to Students of the Hospital Administration Study Program, Undergraduate Program, Faculty of Health Sciences, Kusuma Husada University, Surakarta by using a pre-experiment design with a research design of one group pretest and post-test design with a total of 35 students and the activity time in May 2024. This service uses quantitative research with multiple linear regression. There is an increase in the knowledge of participants before and after the provision of material marked by the pre-test and post test which shows that the level of knowledge before being given the material is 69% but after being given the material has increased to 89%. There is a significant difference between students' knowledge about gender roles and tenure on nurses' work motivation in hospital inpatient care.Keywords: Workload, Gender, Work motivation, Nurses, Hospitalisation
Implementation of the seven steps of patient safety in primary healthcare Syam, Nur Syarianingsih; Maryuni, Linda Tri; Hastututi, Siti Kurnia Widi; Putri, Sely Aprianda Syah
Jurnal Cakrawala Promkes Vol. 7 No. 1 (2025): February
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jcp.v7i1.11239

Abstract

Public health efforts and first-level individual health efforts organize primary health. One of the quality management indicators is patient safety, the safety steps are building awareness of the value of patient safety, leading and supporting staff, integrating risk reporting activities, developing reporting systems, involving and communicating with patients, learning and sharing experiences about patient safety, and preventing injuries through the implementation of patient safety systems. The study aimed to determine the implementation of the seven steps of patient safety at one of the primary healthcare facilities in Yogyakarta City. Qualitative research with phenomenological design. Determination of research subjects using a purposive sampling technique. The informants selected were the head of health care, the person in charge of individual health efforts, the patient safety team, the quality team, and the person in charge of pharmacy, laboratory, nurses, doctors, and midwives. Data collection techniques used include field observations, interviews, and document review. The results showed that one of the primary health care facilities in Yogyakarta City has implemented seven patient safety steps. The reporting culture has not been fully implemented, and not as much as expected. The patient safety assessment survey was used for the assessment process in patient safety, and there has never been a patient safety training program for primary health care officers. The seven patient safety steps have been implemented, but the incident reporting culture is still less than optimal.
ANALISISS PELAKSANAAN PELAYANAN HANDLING COMPLAINT BERDASARKAN PERSPEKTIF PETUGAS DAN PASIEN DI RUMAH SAKIT Putri, Sely Aprianda Syah; Kismanto, Joko; Ul Mufidah, Hasna’ Nisa
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 3 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3721

Abstract

Complaint handling in hospitals plays an important role in maintaining the quality of medical services and improving patient satisfaction. Data from the Ministry of Health (Kemenkes) shows that over the past two years, patient complaints have increased by 15% in various health facilities. Hospitals with responsive complaint teams can increase patient satisfaction by up to 25%, which has a positive impact on the hospital's image. Data from the 2018 Basic Health Survey (Riskdas) shows that 40% of hospitals in Indonesia do not yet have consistent standard procedures for handling complaints. This study aims to analyze the implementation of complaint handling in hospitals by examining the perceptions and experiences of staff and patients in order to provide appropriate recommendations for improving the hospital complaint management system. The type of research used in this study is a mixed method with a cross-sectional research design. The results show that the stages of complaint handling are procedurally in place but have not been implemented consistently. Most officers stated that the reporting system was easy to use (75%), but only 25% had ever attended training. From the patient's perspective, the indicator with the highest satisfaction was the empathy and communication of staff (71.1%), while fairness in complaint resolution received the lowest score (58.9%). Bivariate analysis showed a significant relationship between perceptions of complaint handling and patient satisfaction (p=0.022; RP=2.784). The main obstacles for staff were high workloads and lack of training, while patients complained about lack of transparency and fear of voicing complaints. There is a perception gap between staff and patients regarding the complaint system. Strengthening training, workload management, and system transparency is essential to improve customer trust and satisfaction.Keywords: Handling Complaint, Service Quality
Co-Authors Ayu, Ajeng Karisma Ferianti, Amalia Diah Hastututi, Siti Kurnia Widi Joko Kismanto Maryuni, Linda Tri Oktavia, Fania Oktaviani, Afifah Nurwidad Putri, Tika Kusuma Rejeki, Mirah Rizky, Wahyu Ul Mufidah, Hasna’ Nisa Valentina, Amara