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All Journal Jurnal Pengembangan Kota Andalasian International Journal of Applied Science, Engineering, and Technology
Sari, Laina H
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Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Mechanical Engineering

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PEMODELAN KEPUASAN PELANGGAN PADA LAYANAN BRT DAN IMPLIKASINYA TERHADAP MOBILITAS BERKELANJUTAN: STUDI KASUS BANDA ACEH, INDONESIA Yanis, Muhammad; Saleh, Sofyan M; Achmad, Ashfa; Sari, Laina H
Jurnal Pengembangan Kota Vol 12, No 1: Juli 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jpk.12.1.86-95

Abstract

Penelitian ini meneliti kepuasan pengguna terhadap layanan Bus Rapid Transit (BRT) Trans Koetaradja di Banda Aceh, serta kontribusinya terhadap mobilitas perkotaan berkelanjutan. Meskipun BRT diperkenalkan untuk mengurangi ketergantungan pada kendaraan pribadi, tingkat penggunaan dan kepuasan pengguna layanan ini masih rendah. Dengan menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM), penelitian ini mengumpulkan data dari 500 responden pengguna Trans Koetaradja untuk mengidentifikasi pengaruh atribut kualitas layanan terhadap kepuasan pengguna. Selain itu, baik aspek pengelolaan maupun teknis terbukti berdampak positif terhadap persepsi kualitas layanan. Temuan ini menunjukkan bahwa peningkatan kepuasan pengguna dapat dicapai dengan fokus pada pemeliharaan fasilitas, peningkatan kondisi kendaraan, dan manajemen waktu serta rute yang lebih baik. Implikasi praktis dari penelitian ini adalah rekomendasi bagi pemerintah untuk mengembangkan kebijakan yang lebih adaptif terhadap kebutuhan masyarakat, guna mendorong penggunaan transportasi umum sebagai solusi mobilitas berkelanjutan di Banda Aceh.
Content Validity Evaluation of a Public Transport Service Assessment Tool Integrating Service Quality, Satisfaction, and Behavioral Intentions Yanis, Muhammad; Saleh, Sofyan M; Achmad, Ashfa; Sari, Laina H
Andalasian International Journal of Applied Science, Engineering and Technology Vol. 5 No. 3 (2025): November 2025
Publisher : LPPM Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/aijaset.v5i3.125

Abstract

Public transportation services are essential in supporting urban mobility and sustainability. However, valid and reliable measurement tools for assessing service quality, user satisfaction, attitudes, and behavioral intentions toward public transportation remain limited. This study aimed to evaluate the content validity of a newly developed assessment instrument designed to measure those constructs. A panel of eight experts representing academia, government, and public transport practitioners was engaged to review the relevance and representativeness of each item using Content Validity Ratio (CVR) and Content Validity Index (CVI). Experts rated each item on a four-point scale of relevance. Items with a CVR value greater than 0 indicating excellent content validity. Two items were revised based on expert recommendations to improve clarity and conceptual accuracy. These findings demonstrate that the instrument is a valid and representative tool for evaluating public transport service quality and user perceptions. Further testing is recommended to establish the construct validity and reliability of the instrument for broader application in transport policy, service evaluation, and behavioral studies.
Co-Authors Achmad, Ashfa Muhammad Yanis Saleh, Sofyan M