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All Journal Indonesian Journal of Innovation Studies
Sari, Firdaus Indah
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Computer Science & IT Education Engineering Law, Crime, Criminology & Criminal Justice

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Strategies to Improve Emergency Nurses' Response Time Through Training Programs: Strategi untuk Meningkatkan Waktu Tanggap Perawat Gawat Darurat Melalui Program Pelatihan Sari, Firdaus Indah; Purwaningsih, Purwaningsih; Qur’aniati, Nuzul
Indonesian Journal of Innovation Studies Vol. 25 No. 4 (2024): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v25i4.1309

Abstract

Background: Emergency units rely on nurses' rapid response times to manage critical situations effectively. Overcrowding and inadequate triage skills often compromise patient outcomes. Gap: Limited evidence exists on the most effective interventions to improve emergency nurses' response times. Aim: This systematic review evaluates evidence-based interventions for enhancing response times in emergency nurses. Results: From 15 studies, effective interventions include simulation-based education, triage training (e.g., Emergency Severity Index, Swiss Triage System), virtual simulations, and hands-on basic life support (BLS) training. BLS and triage training most significantly improve response times by prioritizing patient severity and enhancing emergency handling. Novelty: This review integrates global evidence, highlighting the combined impact of simulation-based and triage training programs. Implications: Healthcare systems should adopt tailored interventions, such as BLS simulations and triage training, to optimize emergency department efficiency and patient outcomes. Highlights: Critical Interventions: Simulation-based education and BLS training are the most effective in enhancing nurses' emergency response times. Global Evidence: Findings from 15 studies highlight diverse strategies, including virtual simulations and triage systems, for improving efficiency. Practical Implications: Tailored interventions like BLS and triage training directly improve patient outcomes and emergency department performance. Keywords: Nursing, Improve, Response Time, Emergency Rooms
Waiting Time and Patient Satisfaction in Mobile JKN Cardiology Services: Waktu Tunggu dan Kepuasan Pasien pada Layanan Mobile JKN Kardiologi Yuniati, Rina; Fahrudda, Ansarul; Suswojo, Heru; Sari, Firdaus Indah
Indonesian Journal of Innovation Studies Vol. 27 No. 2 (2026): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v27i2.1996

Abstract

General Background: Digital health applications such as Mobile JKN are introduced to improve healthcare service efficiency, particularly in outpatient settings. Specific Background: Despite high utilization, outpatient waiting times at Mohammad Noer Regional General Hospital remain above the national standard, indicating persistent service delays. Knowledge Gap: Limited studies integrate actual waiting time (AWT) and perceived waiting time (PWT) in explaining patient satisfaction within digital health systems. Aims: This study examines the relationship between AWT, PWT, and patient satisfaction among Mobile JKN users in a cardiology clinic. Results: The average AWT reached 88.5 minutes, exceeding the national standard, with physician consultation as the main bottleneck. PWT showed a significant relationship with patient satisfaction (p < 0.05) and explained 44.5% of its variance. Both AWT and PWT significantly contributed to patient satisfaction, with perception playing a stronger role than objective duration. Novelty: This study integrates operational and experiential dimensions of waiting time within a digital health context, highlighting the dual role of objective and subjective measures. Implications: Improving patient satisfaction requires combining digital health systems with queue management, service optimization, and enhanced communication to align perceived and actual service performance. Highlights• Average service delay exceeds national outpatient standard duration• Perception of waiting explains substantial variation in satisfaction levels• Physician consultation identified as primary service bottleneck KeywordsActual Waiting Time; Mobile JKN; Perceived Waiting Time; Patient Satisfaction; Digital Health
Co-Authors Fahrudda, Ansarul Purwaningsih - Qur’aniati, Nuzul Suswojo, Heru Yuniati, Rina